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InterContinental Kansas City at the Plaza

InterContinentalUSD 215*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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InterContinental Kansas City at the Plaza
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1,470 Reviews from our TripAdvisor Community

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Showing 1,457: English reviews
Start your review of InterContinental Kansas City at the Plaza
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Dallas, Texas
Reviewed 2 days ago NEW

I attended a conference here. Contractor and hotel did little to minimize disruption, and seemed very unapologetic. I travel almost every week, and am seldom motivated enough to contact the hotel manager. I did so shortly after my stay, and the manager was very responsive, concerned, and said and did all the right things. So, if ever in KC again,...

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Helpful?
Thank Txguy7527
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Txguy7527, Thank you for your feedback. Please accept my apologies for the inconveniences you experienced during the renovation, which was completed a couple weeks ago. We do realize there were disruptions to the guest experience before the renovation ended and we obviously regret this. We appreciated you bringing this to our attention, and it's good to know the response...

Arizona
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

The hotel was under construction, which was a pain because of the noise in the convention conference rooms, but the rooms were nice. Staff was great. Check in was a breeze. But Angela in the bar/restaurant was the best. Not only did she have a great personality, treated everyone with respect, but I left my credit card there, and when...

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Helpful?
1Thank candyp63
About Hotel's Favourite Review
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear candyp63, Thank you for letting us know how much you enjoyed your guestroom, the service from our staff and the easy check-in process. We regret that the construction noise was a distraction in your meeting room. We are happy to report that the renovation/construction is completed, and thus the noise is over. We'll be sure to let Angela know...

Springdale, Utah
Reviewed 3 days ago NEW

Had a room on the concierge floor. Definitely worth the cost. Complimentary breakfast, snacks, evening drinks, after dinner dessert/drinks. Concierge Craig was extremely friendly and knowledgeable about local attractions. Hotel was clean and quiet and conveniently located within walking distance of some of KC's best dining/shopping.

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Helpful?
Thank ozarksash
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear ozarksash, Thank you for staying with us and for sharing your feedback on TripAdvisor. Craig and our entire concierge team enjoy the opportunity each day to make the InterContinental Concierge Experience special and memorable. Through their personalized service and attention to detail, along with all the complimentary items served in the Concierge's Lounge, we constantly hear from guests that...

Vancouver, Washington
Reviewed 5 days ago NEW

We were fortunate enough to have 2 stays in April. The arrangements were made by Mikel Ruder who makes sure we get exactly what we want and knows which rooms are best for us. His customer service is outstanding and we always look forward to seeing him. We also had excellent service in the Concierge Lounge. Melanie, Don, Craig and...

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Helpful?
Thank 76jayhawk
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear 76jayhawk, Thank you for choosing the InterContinental Kansas City at the Plaza twice during the month of April. It never gets old hearing that the service provided by our team was outstanding, so we appreciate you sharing. Please know your comments will be relayed to Mikel, Melanie, Don, Craig and Reuben. Please stay with us again the next time...

California
Reviewed 1 week ago

We spent two nights at the hotel. The room was fine but the restaurant wasn't very good and the service wasn't all that great. We did enjoy the front door staff but we wouldn't stay there again. It's a great location though and easy walking distance to the Plaza and there is a lot going on there. We thought it...

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Helpful?
Thank samuraitraveler
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear samuraitraveler, Thank you for your feedback. We appreciate you letting us know you enjoyed the service from our front door team, but certainly regret that you found the restaurant service wasn't at the same level. We just completed the renovation of the restaurant and bar, and I'm guessing your stay with us was during the time the restaurant was...

Reviewed 1 week ago via mobile

We checked into the Intercontinental KC our wedding night. We were completely exhausted. Upon arrival, our room was upgraded to a large suite, complimentary beverages, breakfast, champagne and valet were gifted to us. We ended up having breakfast in the concierge suite because of the upgrade. The room was nice and over looked Brush Creek and the plaza. It had...

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Helpful?
Thank Toya M
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Toya M, First of all, congratulations! Thank you so much for spending your wedding night at the InterContinental Kansas City at the Plaza. It's obviously great to hear you enjoyed all aspects of your stay with us, and the special considerations, on this very special night. It would be our honor to welcome you back on your 1st anniversary....

Missouri
Reviewed 1 week ago

This is a great hotel with a great location. Many restaurants and shopping easily walkable. It is currently under renovation but it caused no problems for us. Should be very nice and modern when completed. We were upgraded to the Club Level and enjoyed the club. The best part was the concierge, Craig. Very friendly and helpful with drinks, snacks,...

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Helpful?
Thank MissouriMarc
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear MissouriMarc, Thank you for choosing the InterContinental Kansas City and for sharing your feedback on TripAdvisor. Please know we appreciate your kind words, and we'll be sure and share your comments with Craig. He truly does do an amazing job, and his connections at area restaurants always work to the benefit of our guests. The renovation is complete, and...

Columbus, Ohio
Reviewed 2 weeks ago

Its a nice hotel with good view from rooms. Right at the plaza so you can walk to all the good places to eat and shop. Great view if you are staying on the plaza side rooms. If possible try to stay at 11th floor as this is concierge service floor and they have special services like free food and...

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Helpful?
Thank ShubhKush
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear ShubhKush, Thank you for sharing your comments on TripAdvisor and for letting us know you enjoyed your experience with us. We'll look forward to welcoming you back! Sincerely, Don Breckenridge General Manager

Kansas City, Missouri
Reviewed 2 weeks ago

Let me start off by saying that I am not a negative person, or someone who is just looking for something to complain about. In fact, I rarely write reviews because I am generally just content with whatever I receive and don't want to cause any problems. However, after staying at this hotel for the night, I felt compelled to...

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Helpful?
1Thank jpdavis341
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear jpdavis341, Thank you for your comprehensive feedback. Let me start by saying happy anniversary and congratulations on being pregnant! We appreciate you letting us know the hotel looked amazing and that you felt our desirable location in the heart of the Plaza was perfect. We also appreciate you sharing that the check-in process was very quick and the staff...

Chapman, Kansas
Reviewed 3 weeks ago via mobile

Had a great experience at the Intercontinental. The hotel is newly renovated and looks very nice. Staff was friendly and very accommodating. Loved the new hotel rooms and the lobby looked very nice as well. Will go back next time I get a hotel in Kansas City.

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Helpful?
Thank Susanne B
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Susanne B, Thanks for choosing the InterContinental Kansas City. We appreciate you letting everyone know you found our team to be friendly and accommodating, and that you enjoyed the renovation's new look, which was undertaken to provide guests with a great experience in a completely updated product at Kansas City's premier location. We look forward to welcoming you back!...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Oak Room
The Oak Room
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 

Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Region: United States > Missouri > Kansas City
Price Range: $236 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Reservation Options:
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City
Hotel Style:
#4 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Kansas City at the Plaza staff and other travellers.
25 questions
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Questions? Get answers from InterContinental Kansas City at the Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view of the Plaza.”
Txguy7527, 24 May 2017 | Read review
“Spring for concierge floor room with balcony”
ozarksash, 23 May 2017 | Read review
“Plaza view is the best.”
76jayhawk, 21 May 2017 | Read review
“Rooms on Plaza side have good view. Try to stay at 11th floor with concierge services.”
ShubhKush, 8 May 2017 | Read review
“Room 735 had a lot of noise from some kind of mechanical device”
59AnnaP59, 5 May 2017 | Read review
5 of 5
InterContinental
USD 215* /night
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AMOMAUSD 409
Orbitz.comUSD 213
Expedia.comUSD 213
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Prices are for 1 room, 2 adults
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