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Kansas City Marriott Downtown

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Kansas City Marriott Downtown
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1,015 Reviews from our TripAdvisor Community

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Showing 1,005: English reviews
Wichita, Kansas
Reviewed 2 days ago NEWvia mobile

This place has been pretty hit and miss. I've been staying here almost every week since September and the only consistent thing is the inconsistent service. LOL. I was told as a Silver member I'm supposed to get offered this 20% OFF coupon to the onsite restaurant every time. I have only gotten it one other time since September. Also,...

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Helpful?
Thank Ching B
Reviewed 2 days ago NEWvia mobile

We stayed here the night before a chiefs game. Location is good and room was clean and bed was comfy. They nickel and dime you on everything. Like $18 for parking, $5 to deliver room service. The hotel is nice in general but if you get put in the east tower pray your room is no where near the loudest...

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Thank Ben M
Topeka, Kansas
Reviewed 1 week ago via mobile

Typical older Marriott. Checked in online but still had to wait in line. No explanation for use of weird elevator. Average stay, nothing to brag about. Front desk not impressive. Several other options in the area but they don't seem concerned about competition.

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Thank Topekan
Beth M, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for your review. I would like to apologize for the inconvenience you experienced when we did not explain our elevator system to you upon check in. It appears that we have some training opportunities and we will ensure our staff is communicating pertinent information to our guests. We strive to be Brilliant Hosts and I am sorry that...

Oklahoma City, Oklahoma, United States
Reviewed 1 week ago

The hotel was great. The concierge lounge is open on the weekends and the breakfast was excellent. The room was clean and the beds comfortable. I had a room on a high floor with a great view of the plaza area. The only problem I had was when I needed to change my reservation prior to check in. The reservation...

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Thank Keisha C
Beth M, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for your feedback. We are delighted that you enjoyed your room accommodations and the view of the plaza park area. I am pleased that you were able to use the Concierge Lounge and that you thought the breakfast was excellent. I will share your comments with our staff. I would like to apologize for the inconvenience you experienced...

Reviewed 2 weeks ago

We ventured out of our tradition in staying at the Hilton President when attending the One Thing 2016 conference due to the hotel under going renovations and was happy that we stayed at the Marriott. Each and every staff member we encountered was warm, helpful and pleasant. The facility is huge and the lobby is very well maintained, while the...

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Thank Michael N
Beth M, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for your feedback. We appreciate you staying at our hotel during your conference. I am delighted that you liked many things at our hotel. If you would like your room cleaned at a specific time every day we can try to honor that in your future stay. We do have an upcoming guest room renovation planned and we...

Grass Valley, California
Reviewed 4 weeks ago

Not sure what happened or who was next door to us, but there was a party till the wee hours of the morning. Put it this way, we need to leave at 3:40 am for our flight, so we were up at 3 am, and the party was still going. No i didn't call down to the front desk, but...

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Thank ABC2575
Beth M, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for your feedback. We would like to apologize for the inconvenience you experienced with noise from other guests that were next to your room. We have a Security staff on 24/7 that can address these types of concerns if they are brought to our attention. I am sorry that we were not aware of it to be able...

Toronto, Canada
Reviewed 4 weeks ago

Room had bed bugs. Customer left all belongings except what was on his back. Hotel would not provide compensation for lost clothing not would they compensate for full hotel stay. POOR POOR Customer Service!!

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2Thank DavidddB1234
Beth M, Manager at Kansas City Marriott Downtown, responded to this review

We take great pride in giving excellent customer service. We are not familiar with the situation that you described in your review. Please contact Beth Muehlhauser, Director of Loss Prevention & VIP Services or Dave Tait, Assistant Director of Loss Prevention & VIP Services to further discuss. We can be reached at 816-421-6800. Thank you.

Reviewed 4 weeks ago via mobile

I have stayed here before previously when staying for a convention but his time was for a company meeting. The hotel is beginning to look a bit tired and certainly could do without a bit of a spruce up. The staff were efficient and friendly, from reception, through the restaurant staff to the bar staff. The concierge lounge was pleasant...

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Thank Cfincham
David T, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for taking the time to post your review. I am glad to hear that over all you had a good stay and that our location worked out well for you and the staff took good care of you. I do apologize that your room did not meet expectations. We are aware of this and I am glad to...

Chicago, Illinois
Reviewed 4 weeks ago via mobile

So 5 months ago I was staying here and left my Bose noise cancelling headset in the room. I didn't realize it until I was on the airplane. I intended to call but forgot and didn't remember for a couple of weeks (until I was flying again and remembered). I called, was directed to lost and found, and spoke to...

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1Thank MiscMel
Beth M, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for your review. I am delighted that our staff assisted you with your Bose Headset and was able to return it to you. We are happy to hear that you enjoy our hotel and the service that our staff brings to all of our guests. We receive many compliments about our Concierge Lounge and Bar Central and I...

Memphis, Tennessee
Reviewed 13 December 2016

Had a 6th floor room with a view. Large king room & clean. Furniture was a bit dated but room was comfortable. Great concierge lounge- decent free breakfast for elite customers. Friendly staff & close to Power & Light District.

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Thank Roitz
Beth M, Manager at Kansas City Marriott Downtown, responded to this review

Thank you for taking the time to send your comments regarding your recent visit. We are delighted that you enjoyed the view from your room and the location of our hotel. Our staff strives to be Brilliant hosts and I am pleased they gave you friendly service. I am happy to hear that you found our Concierge lounge to be...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
BARCENTRAL
BARCENTRAL
Cuisines: American, Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Kansas City Marriott Downtown puts travelers in the heart of a lively downtown. Guests are just steps from the Power & Light District, with shopping, great restaurants, and vibrant nightlife. Kansas City Chief’s football, museums, jazz clubs and shopping at Crown Center and the Plaza, are minutes away. This premier hotel has two distinct towers: the Marriott Tower and the Muehlebach Tower which offer 983 luxury guest rooms and nearly 100,000 sq ft of diverse function space. The Kansas City Marriott Downtown is the KC's most popular venue for civic and social galas. ... more   less 

Additional Information about Kansas City Marriott Downtown

Address: 200 W 12th St, Kansas City, MO 64105-1638
Region: United States > Missouri > Kansas City
Price Range: $255 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Kansas City Marriott Downtown 3.5*
Number of rooms: 983
Reservation Options:
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Also Known As:
Kansas City Marriott Downtown Hotel Kansas City
Marriott Kansas City
Hotel Style:
#28 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Kansas City Marriott Downtown staff and other travellers.
11 questions
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Lombard, Illinois
6 months ago
Winnipeg, Canada
20 days ago
Colorado Springs, Colorado

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Questions? Get answers from Kansas City Marriott Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Concierge lounch is perfect!”
 of 5 bubbles AnnieMF, 20 Nov 2016 | Read review
“Ask for a clean one!”
 of 5 bubbles J7558QXdavidk, 1 Nov 2016 | Read review
“all rooms in the older building face other buildings.”
 of 5 bubbles 259SharonW, 29 Oct 2016 | Read review
“The rooms overlooking Barney Allis Plaza give you a nice night time view.”
 of 5 bubbles Ganders1984, 27 Oct 2016 | Read review
“If you are sent to the East / Muhlebach Tower, try to get an even numbered room, and ask about the curtains in the room.”
 of 5 bubbles steverR4493UC, 26 Oct 2016 | Read review
5 of 5
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