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I reserved 3 rooms for a conference being held in St. Louis. The conference was cancelled and 2 days later I tried to cancel the rooms. I was able to cancel 1 of the rooms, but was told the other 2 were non refundable, although...More
3 Thank Carrie H
Response from Nightlite, General Manager at Holiday Inn Express FentonResponded 13 May 2014
Dear Carrie H,
Thank you for contact the hotel on your reservations. You are correct that the hotel does not issue refunds or cancellations when the policy to book the reservations is that they are non-refundable or cancellable. We do take efforts to cancel these...More
Decided to visit Saint Louis for a spur of the moment spring break get away and I'm so happy that we did. We wanted to stay somewhere that wasn't super busy and family friendly. Not only was this location perfect to meet the needs of...More
Response from Nightlite, General Manager at Holiday Inn Express FentonResponded 10 April 2014
Thank you, so much, for your recent review. We are thrilled to hear that we were able to meet your needs for the trip. We hope to see you in the summer, when everything is in season. A couple cool family things in STL...More
I was a walk in on Fri March 28 - Sun March 30 with my boyfriend, his brother, and father and after having an awful experience with a different holiday inn sw rt 66 down the road I left there after booking in hopes of...More
Thank Clara D
Response from Nightlite, General Manager at Holiday Inn Express FentonResponded 5 April 2014
Dear Mrs. D,
Thank you for your recent survey on your experience at our hotel. I believe the people you are describing are Barb, Jamie, and Ciara. I will make sure they hear about their performance. Its great to hear that they took care of...More
We recently moved away from St Louis after living there for 32 years. We had tickets to see a show at the Fox Theater so booked two nights non-refundable/no change rate room. We ended up having to come in a day earlier and couldn't change...More
Thank Joyce H
Response from BigAlStl, General Manager at Holiday Inn Express FentonResponded 28 March 2014
Thank you for your recent survey of our hotel. I must apologize for the pillows, however, this is the new Holiday Inn pillow. Our hotels are not permitted to use another type or brand. We do realize that some folks have a different...More
We had a great experience staying in the Junior Suite. Our son loved having his own space; we loved having our own space. The beds were comfortable, the shower was wonderful. The staff was friendly and accommodating when we inquired if the breakfast options had...More
USD 102 - USD 154 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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