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When we checked in it seemed ok...until we got to our room. It smelled like a zoo when we opened the door and then, it was the wrong room, not what we reserved. They had nothing else available except offering us a roll away bed...More
1 Thank Occasiontraveler1079
Response from Nightlite, General Manager at Holiday Inn Express FentonResponded 11 June 2014
Thank you for your response. Our staff will look into the problem that you found with the room. We will integrate this quality issue into our weekly training with our housekeepers.
This is a smaller hotel that seems to show it's wear around the edges. The carpet needs to be replaced in the rooms. The toilet took several times to flush a piece of toilet paper. My husband said it's just an older style that takes...More
Response from Nightlite, General Manager at Holiday Inn Express FentonResponded 30 May 2014
Dear Iowa Traveler,
Thank you for the survey on our hotel. This really doesn't sound like us, though. Our toilets are pressure assist models that have a great amount of force that push the volume. We haven't had an "accident" in the pool, as we...More
I reserved 3 rooms for a conference being held in St. Louis. The conference was cancelled and 2 days later I tried to cancel the rooms. I was able to cancel 1 of the rooms, but was told the other 2 were non refundable, although...More
3 Thank Carrie H
Response from Nightlite, General Manager at Holiday Inn Express FentonResponded 13 May 2014
Dear Carrie H,
Thank you for contact the hotel on your reservations. You are correct that the hotel does not issue refunds or cancellations when the policy to book the reservations is that they are non-refundable or cancellable. We do take efforts to cancel these...More
Decided to visit Saint Louis for a spur of the moment spring break get away and I'm so happy that we did. We wanted to stay somewhere that wasn't super busy and family friendly. Not only was this location perfect to meet the needs of...More
Response from Nightlite, General Manager at Holiday Inn Express FentonResponded 10 April 2014
Thank you, so much, for your recent review. We are thrilled to hear that we were able to meet your needs for the trip. We hope to see you in the summer, when everything is in season. A couple cool family things in STL...More
USD 117 - USD 180 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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