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Extended Stay America - St. Louis - Westport - Craig Road

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Traveller (38)
Room & Suite (25)
Pool & Beach (2)
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Overview
  • Excellent8%
  • Very good8%
  • Average9%
  • Poor24%
  • Terrible51%
30 Oct 2017
“Not comparable to other ESA, plus Walk-up rate cheaper than advance, online rate--Really?”
28 Jun 2017
“Not as expected”
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Suites
Fitness centre
Kitchenette
2 Star Hotel
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (62)
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11 - 15 of 62 reviews
Reviewed 25 July 2017

We decided to take a mini family vacation just overnight and found this hotel so I booked it online. My 8 yr old had to go pee as soon as we get in our room. He said "mommy, I didn't even pee yet but there's...More

Review collected in partnership with Extended Stay
1  Thank Kim W
Response from 00esa, General Manager at Extended Stay America - St. Louis - Westport - Craig RoadResponded 26 July 2017

Kim, please accept my apology for not living up to your expectations during your visit. We are extremely sorry for the problems you encountered in your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance...More

Reviewed 29 June 2017

Terrible front desk man...laughed when I asked for the hairdryer that I was told was available at front desk. Told me I should've packed one "justbin case" even though I was told there were some by request. In room coffee pot, utensils and kitchen stove,...More

Review collected in partnership with Extended Stay
Thank bethenym2016
Response from 00esa, General Manager at Extended Stay America - St. Louis - Westport - Craig RoadResponded 29 June 2017

We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly...More

Reviewed 26 June 2017 via mobile

When I checked in at night, the hotel smell was discussing. The room was not clean at all. The sheets had stein and hair all over. The shower and sink had mold. It seems like it hasn't been clean in years. They don't have any...More

1  Thank lozanomary
Response from 00esa, General Manager at Extended Stay America - St. Louis - Westport - Craig RoadResponded 27 June 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

Reviewed 16 June 2017

This Extended Stay met my needs. It was clean and the bed was comfortable. The staff is extremely friendly and helpful. I really had no complaints, especially for the very low price! No it's not a luxury hotel but it met my needs. It was...More

Review collected in partnership with Extended Stay
Thank 289tracim
Response from 00esa, General Manager at Extended Stay America - St. Louis - Westport - Craig RoadResponded 18 June 2017

Thank you for choosing to stay at Extended Stay America - St. Louis - Westport - Craig Road and for sharing your review. We are happy to know you enjoyed your visit and were satisfied with all that we have to offer. It was a...More

Reviewed 7 February 2017

Have been staying a really long time. Recently remodeled and Cindy the Manager is Awesome! Always ready to help you in any way she can. Breakfast bar is good but would love to see fruit for diabetics available instead of muffins, granola bars, or oatmeal....More

Thank Barbieo1
Response from Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Craig RoadResponded 14 February 2017

I want to thank you for taking the time to post a review of your stay. I'm pleased to read you enjoyed our latest remodel as well as the excellent customer service you received from our staff. Thank you again for sharing your experience with...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Things to do
Pool
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
USD 77 - USD 109 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 77 - USD 109 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (38)
Room & Suite (25)
Pool & Beach (2)
Dining (1)
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Room Tips
"I am handicap and this hotel commentated my needs."
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"There are much nicer hotels in the area."
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"If you need extended lodging, this particular hotel has a STEEP discount if you book 60+ days (almost 50% off..."
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"never stay here unless you want flees."
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