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Extended Stay America - St. Louis - Westport - Central

ExtendedStayUSD 88*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 88*
USD 88*
USD 88*
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Extended Stay America - St. Louis - Westport - Central
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82 Reviews from our TripAdvisor Community

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Showing 81: English reviews
Start your review of Extended Stay America - St. Louis - Westport - Central
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Reviewed 3 weeks ago

Starting with the good... I left with everything I checked in with. Now the bad... nobody ever answers the phone at the front desk. The wall was splattered with what could have been coca-cola, there was pubic hair in the toilet when I checked in, no hangars in the "closet" which was just a hole in the wall with a...

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Helpful?
Thank Linda K
00esa, General Manager at Extended Stay America - St. Louis - Westport - Central, responded to this review

Linda, it was disappointing to read your comments concerning your stay. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards and will be reviewing our guidelines to provide a better experience...

Houston, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 14 April 2017

After reading some other reviews, I was leery about staying at this location. However, we were able to check out the room before we checked in, and were pleasantly surprised. The room was very clean and spacious. The manager and asst. manager could not have been nicer. Give this place a chance, for the price, you can't go wrong.

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Helpful?
Thank Dianeb3162
About Hotel's Favourite Review
Troy, Missouri
Reviewed 28 February 2017

everything was great!! The staff was friendly and helpful. The room was set to a good temperature. There was no odor of any kind. The bathroom was clean and had all of the amenities that was needed. I would recommend this hotel to my family and friends.

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Helpful?
Thank doniawilliams68
Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Central, responded to this review

Your feedback is important. Thank you for sharing. It is good to know you had an excellent experience at our hotel due to the quality accommodations and customer service you received during your stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Reviewed 12 February 2017 via mobile

Shuttles every hour on the the half hour to the airport. Breakfast is prepackaged muffins breakfast bars and oatmeal with coffee. Mostly clean rooms... just don't move any furniture and you won't be surprised. Nearest grocery store is 2.5 ish miles away. Shuttles to wal mart a couple of times a week.

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Helpful?
Thank Tim H
Missouri
Reviewed 29 October 2016

I last stayed here a couple of years ago in the middle of remodeling. At the time it was kind of old and not very clean. This time the paint was a little fresher and the lobby not so dingy. However, my room had a bad odor probably from people cooking. The carpet hadn't been vacuumed for a while and...

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Helpful?
Thank Craig D
Chicago
Reviewed 17 October 2016

Front desk clerk does not understand something as simple as driving 4 1/2 hours and having to use the bathroom. Staff not friendly overall. Seemed that any requests were inconveniences. Could teach staff empathy.

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Helpful?
Thank Carl W
Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Central, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that you were not checked into your room quickly. I am sorry for your experience. To make sure this doesn't happen again, I will work with our team to ensure that the check-in process is much quicker in the...

Chicago, Illinois
Reviewed 15 September 2016

Great service and hospitality very comfortable beds the kitchen was every clean didn't get a chance to cook anything though but next time I'll definitely make time. The staff are always very helpful and welcoming with everything you need definitely would stay there again.

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Helpful?
Thank basultosaul
Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Central, responded to this review

Thank you for sharing your experience with us. I am more than pleased to read you enjoyed the accommodation provided, especially the beds and how helpful our staff was. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 17 August 2016 via mobile

We've had positive experiences with this chain before, so this terrible experience was surprising. The front desk staff person was really nice. It went downhill from there. The room smelled bad upon entering. I was nervous. The bed appeared dirty, so I went to look closer. There were dead bugs around the base of the bed, along with a moldy...

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Helpful?
1Thank David G
Saint Robert, Missouri
Reviewed 29 June 2016

We stayed one night because of an early flight the next day. The location is good and the room was spacious but the bed was small, I'm sure it was a full size bed. Only one light worked and the bathroom needed a real scrub down. We didn't want to really shower. Overall I would not recommend.

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Helpful?
Thank NikkiPink23
Reviewed 18 June 2016

I had stayed at this hotel last summer and was very happy with it overall. Stayed here again June 2016 and I will never go back. Upon arriving around 4pm there was no one at the front desk. We waited and waited. After 15 minutes I found their phone # online and called. The front desk phone rang and rang...

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Helpful?
1Thank Jenny W

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - St. Louis - Westport - Central

Address: 12161 Lackland Rd, Creve Coeur, Saint Louis, MO 63146-4003 (Formerly Homestead Studio Suites)
Region: United States > Missouri > Saint Louis > Creve Coeur
Price Range: $106 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - St. Louis - Westport - Central 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Homestead Studio Suites St. Louis - Westport Hotel Creve Coeur
Homestead Suites Saint Louis
Homestead Saint Louis
Homestead Studio Suites Westport
Saint Louis Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - St. Louis - Westport - Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want to use the kitchenette, make sure you bring your own dishes, they charge extra for that. No coffee maker in rooms either.”
lindakF5865CE, 2 May 2017 | Read review
“They allow pets.”
maryjj007, 7 Apr 2016 | Read review
“Ask if smoke seeps in from the other floors”
allisono556, 8 Nov 2015 | Read review
“Run Away Fast!”
keecherie, 1 Sep 2015 | Read review
“the view from the window”
yvonnea611, 29 Sep 2014 | Read review
5 of 5
ExtendedStay
USD 88* /night
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Booking.comUSD 88
Hotwire.comUSD 88
Hotels.comUSD 88
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Prices are for 1 room, 2 adults
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