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Homewood Suites St. Louis Chesterfield

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Homewood Suites St. Louis Chesterfield
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510 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites St. Louis Chesterfield
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Showing 509: English reviews
Rowlett, Texas
Reviewed 19 October 2016

Love the Hilton at in the digital check in the area is great although the hotel inside is very dated it's very smelly they're standing there on the baseboards the AC vent was laying on the floor the beds are very uncomfortable the Linens are bad quality the elevator floors are filthy The only positive thing we have about this...

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Helpful?
Thank Caryn J
Management response:

Dear Carolyn, I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Homewood norm as our goal is Satisfaction Guaranteed. We are do for a renovation however, there are items that are controllable. I have addressed these issues with our staff. We would like to...

Springfield, Il
Reviewed 17 October 2016

We stayed here 3 nights and were very happy with this hotel. The staff is fantastic from the check in to the breakfast and dinner people and the maids. The kitchen was spotless and such a great addition to the room since I can't eat out alot. I love having 2 rooms that are separate so I could go to...

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Helpful?
Thank Cindy H
Management response:

Dear Cindy H, Thank you so much for your review. I'm so pleased that you enjoyed your stay here at the Homewood Suites by Hilton Chesterfield. Our spacious suites are perfect to spread out and relax. I hope that you and your husband had the chance to experience our hot breakfast buffet and to interact with our awesome, friendly team....

Columbus, Ohio
Reviewed 13 October 2016 via mobile

I cant believe my own eyes. I have truly found a home away from home. Without a dout this place has everything. I couldn't find anything wrong. From the great management to the cooks,housekeepers,shuttle driver,to the great laundry people. Everything was truly on point

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Helpful?
Thank Michael C
Management response:

Dear Michael C, Thank you for the great review! We hope that you come back to visit our friendly team members soon! Thanks again! Charly M (Manager)

Larkspur, Colorado
Reviewed 10 October 2016

The staff at this property is awesome however the common areas and guest rooms are begging for rennovations! The staff member who is in charge of the evening social hour makes everyone feel welcome and has endless energy...refilling drinks and welcoming guests by name.

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Helpful?
Thank kleinym
Management response:

Dear kleinym, Our property is in need of a renovation. We apologize for not meeting your expectations. While our property needs an update, we strive on our friendly team members customer service We hope that you come back and visit our hotel in the future. Thanks so much! Charly M (Manager)

Fort Worth, Texas
Reviewed 6 October 2016

The location was good.. The room itself was spacious. My room was given to another person at checkin due to the front desk being sloppy on checking IDs. The air conditioner in the room was the loudest one I have heard in a hotel in years. Get it fixed. Won't return here. Too many good hotels close by.

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Helpful?
Thank Tom M F
Management response:

Dear Tom M F, We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have...

Atlanta, Georgia
Reviewed 4 October 2016

3 AM arrival and greeted by scariest chair ever. Not a close second with 100+ nights/year x 20 years in active business travels. Room smelled, air quality was inconsistent. Room suffered from overall neglect and 99% of the furniture needed to go back to dumpster and stay put permanently. No redeeming quality to justify the expense.

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Helpful?
Thank Brandon P
Management response:

Dear Brandon P, Our property is in need of a renovation. We apologize for not meeting your expectations. While our property needs an update, we strive on our friendly team members customer service. Please contact me personally, I would like to discuss this further with you. I look forward to hearing from you! Charly Marchack (Manager)

Memphis, United States
Reviewed 3 October 2016

Excellent customer service. Hotel and room were very clean and competitively priced. Full breakfast and nice cocktail hour. This is the only hotel I will stay at when visiting St. Louis for business or pleasure!

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Helpful?
Thank Catherine M
Management response:

Dear Catherine M, Thank you for the great review. I think our customer service and team members are the best at what they do. We offer several amenities that is a value for our guests such as our hot breakfast buffet and evening social hour. I hope that you took advantage of our free shuttle to and from your local...

Bentonville, Arkansas
Reviewed 3 October 2016

I stay at this property when I'm in St Louis for business. The folks and property are the best in the state. The food is always great and the place is always clean and nice. I make my reservations at least 3 months out so I won't have to stay anywhere else.

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Helpful?
Thank Robert Ray D
Management response:

Dear Robert Ray D, Thank you for the review! We have a great team and they love serving our guests! It's always nice to hear form our travelers that stay with us frequently and have become our family! We look forward to your next visit! See you soon! Charly M (Sales Manager)

Tulsa, Oklahoma
Reviewed 1 October 2016 via mobile

Had a short stay at this hotel. Arrived at almost 1a and left at 8a. Upon first glance the Hotel looked nice and very homey. But as I started noticing all the little things I realized it needed some attention. For example...the bathroom looked like it may have had some repairs done but they didn't clean up their mess. There...

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Helpful?
Thank MalibuMomma12
Management response:

Dear MalibuMomma12, We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a great...

Tuscola
Reviewed 29 September 2016

great facility--great rooms--friendly helpful staff--good location--easy check in and out--on-site parking near room ---JUST LIKE BEING AT HOME--great value and has loyalty program that is great even for the infrequent traveler

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Helpful?
Thank Ken K
Management response:

Dear Ken K, Thank you so much for the great review. I'm glad that you enjoyed your stay at the Homewood Suites by Hilton Chesterfield. Our staff takes prides in their work and I think it is truly apparent! I hope that you had a chance to experience some of our amenities such as our hot breakfast buffet each morning....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Homewood Suites St. Louis Chesterfield is an all-suite property located in a upscale suburb of St. Louis. We are close to St. Louis Premium Outlets and Taubman Prestige Outlets. We are close to area businesses; such as Monsanto, Mercy Health, and St. Luke's Hospital. We are an easy drive to St. Louis attractions, like Busch Stadium, the Arch, the St. Louis Zoo and Six Flags. ... more   less 

Additional Information about Homewood Suites St. Louis Chesterfield

Address: 840 Chesterfield Pkwy W, Chesterfield, MO 63017-0741
Region: United States > Missouri > Chesterfield
Price Range: $130 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites St. Louis Chesterfield 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Homewood Suites St. Louis Chesterfield Hotel Chesterfield
Homewood Suites Chesterfield
Homewood Chesterfield
Chesterfield Homewood Suites
Hotel Style:
#6 Business Hotel in Chesterfield
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites St. Louis Chesterfield staff and other travellers.
2 questions
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Questions? Get answers from Homewood Suites St. Louis Chesterfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great for families”
 of 5 bubbles Nikki1212, 23 Sep 2016 | Read review
“hallways are very long; if walking is a concern, ask for a room closer to elevators.”
 of 5 bubbles ada369, 23 Jun 2016 | Read review
“We liked the king size bed and two TVs”
 of 5 bubbles JwGoldin, 16 May 2016 | Read review
“Both trips - rooms were excellent - all quite.”
 of 5 bubbles Kyfarmgirl57, 6 May 2016 | Read review
“East Corner rooms are always quite and way for most traffic”
 of 5 bubbles 211jeffm, 31 Jan 2016 | Read review
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