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Aqualuna Beach Resort

94 Solitary Islands Way, Sapphire Beach, Coffs Harbour, New South Wales 2450 Australia
Traveller (491)
Room & Suite (166)
Dining (27)

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Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

3.0
#1 of 2 apartments in Sapphire Beach
3.9 of 5 bubbles
Location
3.5 of 5 bubbles
Cleanliness
3.5 of 5 bubbles
Service
3.7 of 5 bubbles
Value
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Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Ocean View
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Game room
Conference facilities
Parking
Wifi
Outdoor pool
Fence around pool
Restaurant
Breakfast buffet
Tennis court
Meeting rooms
BBQ facilities
Non-smoking hotel
Sun terrace
Self-serve laundry
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Room features
Air conditioning
Room service
Iron
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Complimentary toiletries
Microwave
Refrigerator
Hair dryer
Show more
Room types
Ocean view
Non-smoking rooms
Suites
823Reviews3Q+A100Room tips

Reviews
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Detailed Reviews
Vgloster wrote a review May 2020
9 contributions2 helpful votes
2.0 of 5 bubbles
My boyfriend and I stayed at the Aqualuna resort last weekend, and unfortunately we will not be returning. When entering the 2 bedroom apartment we were greeted with patchwork being done on the wall, missing light bulbs in the lamps, broken phone, old food left in the fridge which was turned off, a toilet that didn't flush properly and a layer of dust all over the kitchen.

We had also requested a spa bath when we made the reservation, and unfortunately the bath had no buttons for the jet and looked as if it had been out of use for quite some time. We were told that there were no rooms left with spa baths, but we could change rooms the next day.

The next day when talking to management they offered us another room which was very inadequate to the room we were in. When asked if there were any other options, the manager said no but we can have our money back and leave. I was taken back by his reaction as it made me feel very unwelcome as a guest at the resort.

I understand things don't always go as planned, but it was extremely disappointing for a "four star" resort.

The few good things of the hotel: comfortable bed, parking, good views and relatively new and modern furniture. The hotel has so much potential as the location is ideal and they have good facilities. A little bit of extra work from housekeeping and their front desk staff and this resort could really be the four stars they claim to be.
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Date of stay: May 2020
2.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tenn wrote a review Dec 2020
1 contribution
2.0 of 5 bubbles
This resort has gone downhill, we stayed about 6 years ago and it was fantastic, however now I probably wouldn’t return, it states premium apartments and we paid $386 per night, so not cheap, the grounds are well maintained and same with the reception and restaurant, however we were in villa 54, stains all over the carpets, holes in the wall of the downstairs bathroom.
The aircon didn’t work properly in master bedroom and the flyscreen door fell off the runners every time we went out onto the deck.

We booked for 4 people and I rang ahead to advise we would be using the sofa bed, this was not made up and we had to track up to reception to ask for more bedding, when I unfolded the sofa cockroaches ran out, luckily we had bug spray....

The website stated dining for 4 inside and 4 outside, yet only three chairs were provided on the deck, we didn’t even have enough bowls or plates for the four of us and had to go to reception to ask for more.

Then I realised the oven was empty, not just trays, but no racks or anything, back up to reception to advise them and was told that it would be fixed the next day when housekeeping was there, I also advised that I would need the oven for Christmas Day cooking but this didn’t happen and made cooking Christmas lunch in frying pans very difficult as the bbq down near the tennis courts was taken up.

We then wanted to play tennis, the kids trekked up to reception and was advised that they only had three racquets, which is silly with such a large resort.

The spa bath didn’t work and another track up to reception as no plug was even supplied for the bath.

They do advise when you checkin that you have 30mins to advise them if it doesn’t meet expectations, however we were stuck considering it was 2 days before Christmas and the kids had been promised a holiday.

The reception staff don’t really care, saying sorry under your breath and writing a list that nobody will read as we saw with the oven isn’t good enough. And yes I made sure to tell the girls everything again upon checkout, this nearly ruined our Christmas holiday after a hard year.

For a budget holiday or a single night it might be ok, at high prices each night I at least expect the bare minimum of essentials, and not even this was met.

However, the pool is lovely and well kept, and the bar staff are great, the doughnut shakes my daughter had are absolutely amazing and well worth the treat.

The games room was ok, however when we were in there, the pool table and air hockey table both didn’t work, so there was only a car racing game, and then those expensive ones where nobody ever wins.
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Date of stay: December 2020
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
leanne wrote a review Oct 2020
Newcastle, Australia25 contributions2 helpful votes
+1
2.0 of 5 bubbles
Stayes here for 2 night with my partner, the "resort" is very rundown, was told the pool was not in use, the underground parking is very narrow and squishy we struggled to park our colorado ute, there is flights of stairs to your room, its a struggle if you have lots of luggage, we stayed in the studio spa room, which was small with not alot of space to put your belongings, the space was very tiny, the paint job was horrible i could do a better job, there is a verandah which was nice, the bed was somewhat comfy, the room was clean when we arrived, the curtains dont block out the sun so you cant sleep in once the sun rises, there is easy access to the beach which was nice, there is a tennis court & bbq area, states there is mini putt putt but we couldnt find it, the games room was a joke half didnt work or took your coin & didnt work properly, restaurant on site for dinner & they offer room service for a fee. There is no breakfast there & we only had a microwave, toaster & kettle to use. We had issues with our designated parking space after a night out we came back to someone parked there, called reception & was told to park somewhere else (which was easier for us) emailed & spoke to staff the next day, never heard back from the email & the receptionist didnt seem to care. I was looking forward to having a massage but was told they don't do it anymore. I would not recommend this place as you can stay somewhere else in the area that is cheaper & nicer.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
breezy82aus wrote a review May 2020
Brisbane, Australia26 contributions5 helpful votes
1.0 of 5 bubbles
My family and I stayed one night and we were blown away by how dodgy the place was. The unit was large, 2 bedroom, 2 bathroom with living, lounge and kitchen upstairs. But it was in seriously bad condition! The curtains in every room were draped over the rail because a lot of the clips were broken, the door was missing from our en-suite, the lighting was so dull we had to use the lamps as back up but only 2 had bulbs and only one of them worked. The beds were rock solid and the pillows were super soft and extremely lumpy. The carpet was stained and torn, there was no spare toilet paper and no tissues which you come to think of as standard. The main room was obviously supposed to have a tv because the wall bracket and the leads were all there but the tv wasn’t. Upstairs there was one sofa bed for 4 people to use as a lounge. It was so uncomfortable we didn’t even use it. The dishwasher lights kept flickering on and off and the toaster tripped the safety switch. We could only get one device to connect to the wifi and after the safety switch went that wouldn’t connect at all. And maybe worst of all the smoke detector had a plastic bag over it! The place was a disgrace and if we had of booked for any more nights I would have got my money back and left.

We went for a walk to the beach and passed the putt putt which seemed to be just grass with a sign that said putt putt. There was no course so I’m not sure how they call it that. We had room service for dinner and it was nice and all the staff I spoke to were friendly and despite being stained and falling apart the room was clean.

Overall, this is maybe the worst place I’ve ever stayed. I’ve payed $50 a night for motel rooms that were better than this and if you are reading this, please don’t waste your money here, it’s a dump.
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Date of stay: May 2020
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Room Tip: Rooms at other hotels are the best choice here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JTR travelogue wrote a review July 2022
Byron Bay, Australia71 contributions16 helpful votes
1.0 of 5 bubbles
From the foyer entry you get the feel that the hotel is run down. Even the bell on the front desk is rusty. The restaurant is closed. The general feel is grubby.

Then you get to your room … We booked a 2 bedroom villa. The drive to the room was confusing. Soiled laundry bags littered the fronts of villas as we passed. The downstairs held both bedrooms with living space upstairs.

The floors and carpets were worn and dirty. The bathroom looked original and was not clean. Toilet paper littered the floor beside the toilet. A Kmart curtain covered the window space between the bathroom and main bedroom. The main bedroom facing beachside was fronted by a swamp. The windows were opaque with grime, not just salty residue. There were no locks on the windows so you were unable to secure the villa. There was a smoke alarm needing a battery replaced. Lights were not working. The list goes on.

We went back to reception, voiced our concerns, and asked for a refund which was given without argument.

Please take this tip - find somewhere else to stay. How this place is allowed to operate is beyond me and needs to be taken up by the Council.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Avoid this hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tania & Bill wrote a review July 2020
Newcastle, Australia18 contributions4 helpful votes
1.0 of 5 bubbles
What a disappointment. The view from verandah was the only thing this place had that came anywhere near the 4 stars it is meant to be. The bed was comfy and the spa was nice (but it used all of the hot water to fill it, so we were left with none), everything else was terrible. The carpet was threadbare, the curtains were falling off the tracks, the lounge was so uncomfortable I had to bring in my camping chair, the cooktop the oven and range were dirty, the washing machine didn’t work properly, the toaster had to be held down, the kettle broke while we were there and when I tried to call to get a new one, realised the phone didn’t work either. I called the office from our phone and was told she would sort it out and call me back, she never bothered.
The kitchen floor looked like it had been layed by an unskilled handyman as did the paint work. The cookware, utensils and cutlery were insufficient to make much, there was only one sachet of dishwasher powder and dishwashing liquid which is probably why some of the dishes and pots were in cupboard dirty.
The living was upstairs and the bedroom and toilet downstairs, which was a little annoying running up and down to the loo.
The location was great, the parking was ok, the layout of the resort was good and reasonably presentable but needed some maintenance. It was extremely frustrating and not worth the $200 per night we paid. It needs someone to invest a heap of money to bring it back to its former glory.
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tina c wrote a review Jan 2021
Milperra, Australia12 contributions1 helpful vote
+1
1.0 of 5 bubbles
Pros: Good location, spacious villas with washer, dryer etc CONS: Very smelly, ripped carpet, cockraoches, very run down. The kid's beds were so old they both woke up with sore ribs & backs from the springs. I requested they change their mattresses which they did 👍we then saw both old mattresses in their rubbish area. The kids sheets were stamped NSW Health...hospital sheets?????
You couldn't sit on the couch from the springs sticking up the middle & sunk everywhere else. I did ask for them to change that too twice, not done. Bug spray was given for roaches. Big chips on glass cooktop & dining table reported. In general it needs a deep clean & alot of maintenance. Not worth the $2500 for 6 days.
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rowan L wrote a review Feb 2020
Coffs Harbour, Australia1 contribution1 helpful vote
1.0 of 5 bubbles
Booked a villa with spa on the phone of which they were happy to charge $400 for the night for. Checked in and received a wheelchair access room with no spa that was filthy (more like $120 per night room). Rang reception to complain of which I was advised I could stay in that room or get a refund. After discussion with the mrs, got a call back from reception to advise they had a villa available which rang alarm bells 🤔🤔. Villa was also rather dirty, spiders/bugs etc. dishwasher was dodgy with on/off button non-existent. Sliding door very hard to open and screen didn’t close properly, dirty shelves throughout cupboards. We also located the tv remote within the sofa bed which indicates the cleaners had not even bothered to refresh 🤢. Will not be staying again for that price/quality and would defs not recommend to anyone.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bryce F wrote a review Nov 2021
1 contribution
1.0 of 5 bubbles
Beware of staying here for any type of holiday. I recently checked in for a business trip on the 02/11/2021.

After checking in I dropped my bags off and then went about my business in town. After dinner with a client I returned back to the room after their normal operating hours to find that the pillows were not cleaned and then bed sheets not changed. The smell from these pillows and bed sheets was disgusting.

After a terrible sleep I then went to speak with the staff after their 830am opening hours. I gave my story and then was told I can’t speak with a manager. Finally a manager managed to appear on the phone and I was treated with utter disregard and disrespect.

I was told that I was fabricating the story and that no assistance or compensation would be returned.

The manager obviously has no formal training or people skills.

Do not stay here unless you want to get sick!!!
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee C wrote a review Jan 2023
134 contributions27 helpful votes
1.0 of 5 bubbles
Appalling.

$300 for a dirty old room, broken spa and broken oven. We physically had to go through and tighten light bulbs and plug lamps in when we first entered the room.

No sheets on the bed, simply 2 flat sheets on either side of a stained duvet. Mould on the curtains. No shampoo or conditioner.

We specially booked this resort as we wanted to cook dinner on our last evening in Coffs and needed a fully equipped kitchen to do so. The oven would turn on for 10 minutes and then turn off for 10 minutes. Handy when you’re trying to cook pizzas for the family.

We asked for a maintenance person to check the oven (as we were mid cooking).

Instead they told us to return our key and collect a new key and check into a different room.

My partner ran around the resort to find the new room, kids packed everything up, walked our half cooked pizzas to the new room - surprise surprise the oven was broken there too. Lugged everything back to our original room.

Partner then had to return that key and collect our original key. All while we were trying to cook and enjoy a nice evening together. Why not send your staff to do this for us?

The reception was closed when we checked out so we couldn’t talk to them about our concerns. Two emails later and a message on booking.com and they’re simply ignoring us.

We requested a 50% refund which we think would be totally fair but they won’t even reply to us.

I doubt they will even read or care about this review.
Disgusting.
Do not stay here!
Read more
Date of stay: January 2023Trip type: Travelled with family
Room Tip: Avoid this place entirely
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas M wrote a tip Jan 2024
2 contributions
2.0 of 5 bubbles
"Do not stay here"
Read full review
JAMES F wrote a tip Sept 2023
Sydney, Australia7 contributions8 helpful votes
1.0 of 5 bubbles
"Pls don't book here worst ever place to go to , swimming pool was also dirty .Don't waste your money and time , ruined our holiday. "
Read full review
CheltenhamVIC wrote a tip May 2023
Melbourne, Australia108 contributions43 helpful votes
2.0 of 5 bubbles
"A car is essential, or be prepared for taxi rides for anything. It is not as advertised - no restaurant, no bar, no phone, no wifi."
Read full review
Donna G wrote a tip Apr 2023
1 contribution1 helpful vote
2.0 of 5 bubbles
"Unclean and lacked basic maintenance. Would not recommend "
Read full review
Renee C wrote a tip Jan 2023
134 contributions27 helpful votes
1.0 of 5 bubbles
"Avoid this place entirely"
Read full review
Not the right property for you?
There are more places to choose from in the Sapphire Beach area.
PRICE RANGE
AU$149 - AU$210 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aqualuna beach hotel coffs harbour, aqualuna beach coffs harbour
LOCATION
AustraliaNew South WalesCoffs HarbourSapphire Beach
NUMBER OF ROOMS
93
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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AQUALUNA BEACH RESORT (AU$149): 2024 Prices & Reviews (Sapphire Beach) - Photos of Apartment - Tripadvisor

Frequently Asked Questions about Aqualuna Beach Resort
Which popular attractions are close to Aqualuna Beach Resort?
Nearby attractions include North Coast Regional Botanic Garden (7.0 km), Coffs Harbour Muttonbird Island (6.9 km), and Forest Sky Pier (4.7 km).
What are some of the property amenities at Aqualuna Beach Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Aqualuna Beach Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Aqualuna Beach Resort?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
Is parking available at Aqualuna Beach Resort?
Yes, free parking is available to guests.
What are some restaurants close to Aqualuna Beach Resort?
Conveniently located restaurants include Urban Espresso Lounge, Twenty46, and Mana Chita.
Are there opportunities to exercise at Aqualuna Beach Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Aqualuna Beach Resort located near the city centre?
Yes, it is 0.8 km away from the centre of Sapphire Beach.
Does Aqualuna Beach Resort offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Does Aqualuna Beach Resort have any great views?
Yes, guests often enjoy the ocean view available here.