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Castle Rock Resort & Waterpark

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Castle Rock Resort & Waterpark
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389 Reviews from our TripAdvisor Community

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There are newer reviews for Castle Rock Resort & Waterpark
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Showing 389: English reviews
1 review
Reviewed 4 September 2016 via mobile

Very disappointed we were staying in a handicap room my wife is in a wheelchair we had to move a chair to the bathroom to get the wheelchair between the bed and the table then we got to pool they said the heater was broke in the inside pool it was to cold to swim in nobody got in then... More 

Helpful?
Thank bobbyberry4242
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

Thank you for contacting us about your recent stay at Castle Rock. We are truly sorry for any difficulties you experienced. This is, of course, not the experience we want our guests to have, and we want to do everything we can to make it right. Can you please contact us directly at gsm@castlerockbranson.com? Someone from our staff will reach... More 

Valley Park, Missouri
1 review
Reviewed 24 August 2016

My kids don't even want to go back. The room smelled so bad my son wanted to sleep in the car. It was the middle of June and the outdoor pool was being painted, the one big slide was closed, changing room was closed, lockers were broke (all of them), inside ice cream out of service, room area soda machine... More 

Helpful?
Thank familytraveler202016
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

On behalf of the management team, I would like to sincerely apologize for any trouble you experienced with your stay and with contacting a manager. Please feel free to contact us directly at gsm@castlerockbranson.com, and a member of our team will reach out to you as soon as possible. Again, we are sorry for any inconvenience, and we hope to... More 

Travellers are raving about these Branson hotels

Lenexa, Kansas, United States
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 August 2016 via mobile

August 12-14 we took our grandchildren to Branson, MO as a treat before school started. We stayed at Castle Rock Resort and Waterpark. From the time we entered the property, we were met with friendly staff. The kids loved the fact that they had their own area with bunk beds and a TV. The Waterpark was so much fun with... More 

Helpful?
Thank Wayne D
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

We are so happy to hear that you and your grandchildren enjoyed your stay at Castle Rock. Thank you for the kind words! Sincerely, Manager on Duty, gsm@castlerockbranson.com More 

Independence, Kansas
1 review
Reviewed 21 August 2016

This place looks great in photos but we almost cancelled after reading other reviews. We decided to see for ourselves and I agree with many of the reviews. We stayed in the tower family suite. There were five of us; two adults and three teen boys. You would think that a hotel room with a water park would provide more... More 

Helpful?
Thank maurasamora
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

Thank you for taking the time to post your review. While we are sorry to hear that you were disappointed in your stay, we greatly appreciate your feedback. Feedback from our guests helps us make improvements where necessary. If you have any additional comments or concerns, please contact us directly at gsm@castlerockbranson.com. We will take your feedback under consideration as... More 

Springfield, Missouri
1 review
Reviewed 11 August 2016

First, I'm not sure I would call this a "resort." Our "motel" room was not near the water park at all. It wasn't nice, and although it appeared clean, it felt dirty. Also, the waterpark... wow, the waterpark. First, there's really not a lot to it... but the concept is neat. However, it needs a lot of work. Everything is... More 

Helpful?
Thank thejillfinney
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

On behalf of the management team at Castle Rock, we thank you for your comments regarding your recent stay with us. Please know that our customer satisfaction and safety are very important to us. Our certified lifeguards strive to keep the water park safe and fun for all of our guests. If you have any additional comments or concerns, please... More 

New Orleans, Louisiana
1 review
Reviewed 9 August 2016

I was eaten up with bug bites and the Castle Rock people did not really care. I returned to New Orleans and corresponded with "Aliceson" in their office. Basically got the brush off. It was bad!!! I even had pictures of bites, they were not interested. Will never stay at this resort again.

Helpful?
Thank kitfrancisco
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

Thank you so much for bringing this to our attention. We sincerely apologize for the trouble you experienced during your stay. Please know that we are taking this very seriously and would like the opportunity to speak with you further to address your concerns. Could you please contact us directly at gsm@castlerockbranson.com? Someone from our team will reach out to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2016 via mobile

My wife paid cash for a hoodie at the front desk, just to find out it was charged to our room. No one knew what was going on. Hair dryer popped and started smoking, tv went out 3rd night. Service unfriendly, as well as lifeguard at staff seemed to dread doing there job. We will never return even. Crooked and... More 

Helpful?
1 Thank lee s
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

We appreciate you posting your review, and we thank you for reaching out to us about this. This is, of course, not the experience we want our guests to have, and we want to be sure to address your concerns. We would be grateful for the chance to speak with you directly about your experience. Could you please contact us... More 

Nacogdoches, Texas
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 August 2016 via mobile

Was skeptical after reading some reviews, but this place is clean and everything in working order. For the amenities is has, it's very affordable and would appeal to families with toddlers through young teens. We would stay here again. They also give you access to the water park until closing the day you check out.

Helpful?
Thank Anothernickel
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

Thank you kindly for your positive review! We are thrilled to hear that you enjoyed your stay with us, and we appreciate your feedback. Sincerely, Manager on Duty, gsm@castlerockbranson.com More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 July 2016 via mobile

The hotel was clean and well maintained. Restaurant was good and well priced. We enjoyed the indoor and outdoor pools and slides. Great decks off each floor for eating or watching the outdoor pool. All employees were kind and friendly at all times.

Helpful?
1 Thank Jksumner
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

Thanks so much for posting your review! We always love hearing from our guests, but it is especially nice to receive positive feedback. We hope you will visit us again soon. Sincerely, Manager on Duty, gsm@castlerockbranson.com More 

1 review
Reviewed 31 July 2016 via mobile

We would never stay here again. Booked a double queen room. Didn't get in until midnight. Was told our room was in side building about a block from water park. We questioned if we could have room in main building. They said yes for $30 more. We loaded our luggage, went to second floor only to find two extra long... More 

Helpful?
Thank blowe73
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

We are very sorry for the trouble with your stay, and we would like to apologize for any inconvenience you experienced. If you still have not received the appropriate refund, please contact us directly at gsm@castlerockbranson.com. We will be happy to speak with you and resolve this issue as soon as possible. Sincerely, Manager on Duty, gsm@castlerockbranson.com More 

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Tower Family Suite (32)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Castle Rock Resort & Waterpark provides guests with an unforgettable all-in-one resort destination with friendly service and activities. We offer 30,000 sq ft. Of indoor waterpark and 10,000 sq ft. Of outdoor Waterpark including two large slides, two 500 gallon tipping buckets, a lazy river, and multiple indoor/outdoor activity pools. Our Tower Rooms are attached to our indoor waterpark through indoor corridors and offer a bunk bed alcove with separate TV for the kids. ... more   less 

Additional Information about Castle Rock Resort & Waterpark

Address: 3001 Green Mountain Drive, Branson, MO 65616
Region: United States > Missouri > Branson
Price Range: $78 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Castle Rock Resort & Waterpark 2.5*
Number of rooms: 191
Reservation Options:
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Also Known As:
Castle Rock Resort & Waterpark Hotel Branson
Castle Rock Resort And Waterpark
Castle Rock Branson
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Questions & Answers

Here's what travellers have asked, with answers from Castle Rock Resort & Waterpark staff and other travellers.
5 questions
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Questions? Get answers from Castle Rock Resort & Waterpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you go as a couple, I would recommend staying in the Atrium building if you'd like to be away from the kiddies.”
  • Kids room
 of 5 bubbles WindstarTravelGirl, 16 Nov 2016 | Read review
“Stay somewhere else.”
 of 5 bubbles kitfrancisco, 9 Aug 2016 | Read review
“Atrium rooms are attached to the waterpark.”
 of 5 bubbles aleshay2016, 20 Jun 2016 | Read review
“might try stayin on top floor,”
 of 5 bubbles amandafm5, 23 May 2016 | Read review
“Dont stay in the "Atrium!" They just bought the motel next door and the rooms are not worth it. Stay in the tower if you can.”
 of 5 bubbles kgeng000, 30 Apr 2016 | Read review
5 of 5
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