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Renaissance St. Louis Airport Hotel

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Renaissance St. Louis Airport Hotel
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697 Reviews from our TripAdvisor Community

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Showing 693: English reviews
leawood, kansas
Reviewed 2 days ago NEWvia mobile

Much improved, was due for a re model. Food pretty good, beds not real comfortable. I had toilet tissue in toilet upon check in. Cheap old towels. Staff pretty good ....uber from airport only has uber black option, no uber X

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Helpful?
Thank colesloough
mo
Reviewed 3 days ago NEW

We used this Hotel for the park and fly feature but were left standing outside the St Louis airport for almost two hours upon our arrival back to St. Louis. They had one small shuttle running for many people and when several of the travelers tried to call the hotel they quit answering their phones. If they had any kind...

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Helpful?
Thank luv2travelMo
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the feedback. We do apologize for the wait time at the airport. We have 2 shuttles, for a majority of the day, that do a loop from the hotel to the airport and back again. These shuttles hold 11 guests and our driver. We do our best to get people to and from the airport in the...

Warsaw, Missouri
Reviewed 5 days ago NEW

We stayed overnight, Feb. 5, 2017 and was so impressed. The hotel is absolutely beautiful. Everything was clean and personal were great. The beds were a little softer than er like but comfy. Left our car and used their shuttle to and from the airport a week later. Drivers were great. Cost less than other hotels. Very happy and will...

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Helpful?
Thank Weezy660
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the great review. We are pleased to hear that you were able to enjoy our shuttle service to the airport. We hope to have you back with us soon.

Reviewed 1 week ago

This has always been a great hotel but is even nicer with the recent upgrades. The bathroom was very nicely done and the shower is relaxing. Beds are very comfortable and great pillows and linens. Exercise facilities are nice also. Desk staff and management all very accommodating.

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Helpful?
Thank Amy P
Missouri
Reviewed 3 weeks ago via mobile

Nice hotel with great customer service! Lobby and concierge lounge are fantastic! The rooms are nice and comfortable. Directly across from airport. If you need an airport hotel, this one tops the list for the area.

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Helpful?
Thank Missourihb
Montgomery City, Missouri
Reviewed 3 weeks ago

We have parked our car there at least 4 times and have NEVER had any problems. The shuttles are always on time, clean and have very friendly drivers. the location is great also, just a short ride to the airport

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Helpful?
Thank Dottie972
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the great comments about our drivers and shuttles. We truly appreciate it. We hope to see you back with us again soon.

Springfield, Illinois
Reviewed 3 weeks ago

Stayed at this hotel several times when we had early flights leaving. Never had a problem with the shuttle taking us to and from the airport. On our last stay we asked about a local bar we could get a drink at and something to eat and they shuttled us and picked us up at a place close called Yesterday's....

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Helpful?
Thank xbosmomx
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the feedback. We appreciate the kinds words. We are pleased to hear that you enjoyed your stay with us.

Monticello, Illinois
Reviewed 4 weeks ago

We have stayed here many times in the past and service has always been great,this trip our room was super noisy people didn't seem to care if they helped you. We waited over an hour at the airport to be picked up on our return home.

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Helpful?
Thank scot4ford
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for your response. Thank you also for being a loyal guest of the Renaissance. We do apologize that this stay did not meet your expectations. We will be following up with our team to ensure future stays are an improvement over this one. Thank you again for the feedback and we look forward to seeing you again soon.

Naperville, Illinois
Reviewed 4 weeks ago via mobile

Comfortable, clean and close to airport. The Executive Lounge is currently on the first floor in a side meeting room. Not the greatest, but undergoing renovation, so understandable. Front desk check in was slow, but Ellen was extremely helpful once I reached the front of the line. Room looked like it is still not entirely remodeled. Beautiful new shower but...

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Helpful?
Thank loimln
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the feedback. We appreciate your understanding. We have now finished our renovation in both the meeting space and guestroom baths. We think they look great!! We hope you agree. We do hope to see you back with us soon! Thank you,

Reviewed 12 January 2017 via mobile

Well well. Having just departed from a real Renaissance Hotel in London , what a disappointment in this obvious middle of the road chain business hotel. I understand that there may be some bathroom renovation occurring but certainly not in my room. I thought I had been transported to a hospital bathroom ! The double beds were comfortable enough and...

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Helpful?
Thank Celticcutie
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the feedback on our property. We do apologize for not meeting your expectations. We will be looking into the issue with our bar service. We are pleased to hear that you enjoyed our beds and scallops. If you do return to St. Louis we would like another opportunity to serve you. We are confident that we can...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Renaissance stands out among airport hotels in St. Louis as the only AAA Four Diamond property. Just minutes from the STL Airport via our complimentary shuttle, this unique hotel in St. Louis redefines upscale accommodations with luxurious amenities and well-appointed facilities. Upon arrival, our esteemed St. Louis hotel welcomes guests with impeccable service and richly remodeled guest rooms. In addition, fine dining, Starbucks lattes, and a commitment to tech-savvy public spaces are all available. ... more   less 

Additional Information about Renaissance St. Louis Airport Hotel

Address: 9801 Natural Bridge Rd., Berkeley, Saint Louis, MO 63134
Region: United States > Missouri > Saint Louis > Berkeley
Price Range: $125 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance St. Louis Airport Hotel 3.5*
Number of rooms: 374
Reservation Options:
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Also Known As:
Renaissance Saint Louis
Saint Louis Renaissance
Hotel Style:
#5 Business Hotel in Berkeley
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance St. Louis Airport Hotel staff and other travellers.
10 questions
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Edgewater, Colorado
over a year ago
8 months ago
Ballwin, Missouri
over a year ago
Linn Creek, Missouri

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Questions? Get answers from Renaissance St. Louis Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South side”
 of 5 bubbles scot4ford, 22 Jan 2017 | Read review
“I only attended the conference center”
 of 5 bubbles 335vikkif, 29 Dec 2016 | Read review
“Make sure you inquire about construction at check in”
 of 5 bubbles KelpMe, 29 Dec 2016 | Read review
“You can get FREE WiFi if you ask for it and are a Frequent Member of The Marriott Rewards Club.”
 of 5 bubbles Hialeah73, 31 Oct 2016 | Read review
“Request a room on a high floor, away from elevators and ice machine, and that faces main road”
  • Dent in wall and more stains running down the wall
  • Newly remodeled bathroom
  • Sliding doors that won't stay closed during showers
  • Another large stain running down the wallpaper
  • Carpet stain in the room
  • Newly remodeled bathroom
  • New fixtures which are already not adhered
 of 5 bubbles WoodbridgeBloke, 26 Oct 2016 | Read review
5 of 5