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Courtyard by Marriott Memphis Southaven

Traveller (25)
Room & Suite (16)
Dining (10)
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7225 Sleepy Hollow Dr, Southaven, MS 38671-5148 See on map
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
3 Star accommodation
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23 Dec.24 Dec.
1 room, 2 adults, 0 children
Standard Room
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Long Beach, California
Reviewed 4 weeks agovia mobile
Had to stay here for nine nights due to work. The staff was great. The night clerk who's name starts with a T, was always so professional. She greeted guests by their name. That's that Southern hospitality at its finest. The rooms were nice, clean and modern. Bed was very comfortable. The food at the bistro was actually pretty tasty!
For that length of a stay I'd prefer the Sister property next door, Residence Inn. You get full kitchens there. But it was sold out.
The lobby area has plenty of sitting area, a fireplace and outdoor patio.
The shuttle can be a pain. It was shared between both properties. So if you really need to be somewhere, or want to get back to hotel and not wait for shuttle, you can do Uber. There are tons of restaurants in the area. Only issue is there aren't sidewalks or crosswalks so best to take shuttle. The main road is like a busy highway. I would never attempt to cross it. Across from hotel is Best Buy, Longhorn steakhouse, Firehouse subs. You can cross that street pretty safely. There's a grocery store called Aldi's on same side as hotel. You can walk there.
It was cold during my stay and heat didn't work well in the room. Maintenance came next day and he did an excellent job! I had great heat rest of my stay.
Downtown is only about 12 miles. I was able to go to Beale street. Also check out the riverwalk. I did the civil rights museum and tix was only $16. Amazing experience.
Near the hotel is Memphis BBQ Co. Food was awesome!
The hotel shuttle drivers are very accommodating and fun people.
Overall, it was a very pleasant stay.
Thank marcia0222
Response from JamesP6458, Manager at Courtyard by Marriott Memphis Southaven
Responded 4 weeks ago
Thank you for your feedback, I have shared your comments with out team here at the Courtyard, we all thank you and appreciate your bossiness and time.
Birmingham, Alabama
Reviewed 31 Oct. 2018
A very clean and comfortable room was nice. Hotel is in convenient location which is close to restaurants, shopping and interstate. The desk and room service was exception. The bar/grill is open in evening time.
Thank seenitb4365
Response from JamesP6458, Manager at Courtyard by Marriott Memphis Southaven
Responded 1 Nov. 2018
Thank you for your feedback, I have shared you feedback with the team and the management team,thank you for staying with us.
St. Petersburg, Florida
Reviewed 27 Aug. 2018via mobile
This hotel was very pristine! The staff was very pleasant and made it really easy to feel more at home, while away from home. My only issue is this hotel is located in an area where there are a lot of restaurants and shopping center and a majority of them are with in walking distance but during my stay there were not any sidewalks or crosswalks. The hotel does have a shuttle that will drive you to these locations.
Thank sommerh607
Response from James P, Manager at Courtyard by Marriott Memphis Southaven
Responded 28 Aug. 2018
Thank you for staying with us.
Foley, Alabama
Reviewed 14 Aug. 2018via mobile
Our stay was brief (one night), but it was definitely one of my better hotel experiences. Check in was fast using the Marriott app, and the staff was very friendly. I’ve read some of the other reviews about the choice of rooms and the airport noise. All I can say is that while the air traffic did start early, with the A/C running in the room the plane noise didn’t really bother us. We stayed on the 2nd floor in a south-facing room. We slept better than usual for a hotel, especially for the first night. And the pillows were MUCH better than typical hotel pillows. The beds were comfortable, and the room was super clean. I would recommend this hotel based on our experience.
Thank teeld83
Response from James P, Manager at Courtyard by Marriott Memphis Southaven
Responded 15 Aug. 2018
We are delighted to have been your chosen hotel during your recent stay in Southaven. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Memphis Southaven and we hope you choose to create more memories with us whenever your travels bring you back to Southaven.
Bieke L
Camarillo, California
Reviewed 4 Aug. 2018via mobile
We were a flight crew (in uniform) checking in late in the evening after a long work day.
The front desk lady didn’t acknowledge us.
She was helping 2 male customers. The men were asking questions about the prices and rooms and they didn’t seem to know what they wanted. They were both hanging against the counter. Showing no hurry nor class. The lady kept talking to them in a slow manner, no energy, had no intention to acknowledge us nor help us.
After about a 20 minute wait, there were 2 more customers in line behind us.
None of them got an acknowledgement from her.
I managed to speak up to her with the question if there is anyone else to check us in. She said: Nope. It’s just me tonight.
She said it with a very unhappy and annoyed face.

After another 15 minutes or so, the men walked away and she was FINALLY able to check us in.

She never welcomed us.
My coworker is a Marriott Lifetime Platinum Member, he told her that she should’ve told the men to Think about the prices while she would check us in. She didn’t acknowledge ANYTHING. When he walked towards the shop, she ROLLED her eyes and made a big sigh right in front of me!!!
THAT was on top of everything else UNACCEPTABLE!!

I told her that he was right.
She checked me in with a long face and no words.

She is the face of her department.
She is the face of Marriott.
All FAILED big time!

She failed. Therefore her manager failed, therefore her department failed, therefore Marriott failed.

The other customers behind us were clearly very annoyed by her behavior also.

Management needs to know about this and fix it.
Thank Bieke L
Response from JamesP6458, Manager at Courtyard by Marriott Memphis Southaven
Responded 10 Oct. 2018
Guest did not stay here at this property
We invite you to be our guest at Courtyard by Marriott Southaven. Our hotel is conveniently located just South of downtown Memphis, Tennessee. Visit world famous Beale Street. Hotel provides complimentary More shuttle to/from the Memphis International Airport. Also near Memphis Zoo, Graceland (the former home of Elvis Presley), and just minutes from nearby Snowden Grove Park, Latimer Lake Park. The Tunica casinos are also located within a 20-minute leisurely drive. Our hotel was designed around the needs of the discriminating business traveler. We feature free high-speed wireless Internet, free copy and fax service, fitness center, and a 24-hour Market for a late night snack,. Enjoy our reasonable priced hot breakfast buffet served daily. Relax and unwind at our indoor pool and spa. At Courtyard, we help you stay productive and allow you to wake up refreshed for your busy day ahead. Less
Hotel class
Contact Information
Hotel Amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
Room Service
Breakfast included
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
Price range
USD 104 - USD 160 (Based on Average Rates for a Standard Room)
Also Known As
Courtyard By Marriott Memphis Southaven Hotel Southaven
Courtyard Southaven
Southaven Courtyard
Southaven Marriott
United States > Mississippi > Southaven
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
Price range
USD 104 - USD 160 (Based on Average Rates for a Standard Room)
Also Known As
Courtyard By Marriott Memphis Southaven Hotel Southaven
Courtyard Southaven
Southaven Courtyard
Southaven Marriott
United States > Mississippi > Southaven
Traveller (25)
Room & Suite (16)
Dining (10)
Business Centre & Event Rooms (1)
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Questions & Answers
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Room Tips
"Stay on the 3rd floor"
6 Nov. 2016
Read review
"Due to Fed Ex Jets early in the morning, stay off of 3rd floor"
26 Oct. 2016
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"If all the rooms provide the deplorable beds with spring mattresses, no room is good."
11 Sep. 2016
Read review
"3rd floor close to end and use stairs"
18 May 2016
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