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Hilton Garden Inn Jackson/Pearl

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323 Reviews from our TripAdvisor Community

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Showing 322: English reviews
Baxley, Georgia, United States
Reviewed 22 December 2016

Fairly new. Clean and comfortable. Rooms are good size but need more light! Microwave and frig in room plus coffee. Convenient to the airport and downtown Jackson. Deck staff could be a little more attentive and helpful. Terrible parking.

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Helpful?
Thank Dusty G
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Eupora, Mississippi
Reviewed 20 December 2016

I am a Hilton HH Member and it's is wonderful. I was able to check in from my phone and choose my room. The check in and out procedures are so easy and the staff are so nice and accommodating. The hotel was and out room were very clean and stocked with everything we needed

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 667felishae
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Memphis, Tennessee
Reviewed 20 December 2016 via mobile

Everything was PERFECT. We needed more towels, and housekeeping brought some more almost immediately. They even brought the 3rd set before we requested them. Our room was clean upon arrival, as well. The representatives at the desk were very courteous and informative about the events and hotel information. I will definitely be returning.

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Helpful?
Thank mia s
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Grand Prairie, Texas
Reviewed 30 November 2016 via mobile

I loved this hotel. It was close to the freeway and that was the main appeal originally. When we checked in we were pleased. The room was perfect with microwave, refrigerator, Keurig Coffee Pot and K-Cups. We were greeted by hostess Kathleen. Who has such a beautiful personality. Served by Henry and checked out by Phyllis.

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Helpful?
Thank gwensadler
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Florida
Reviewed 28 November 2016

There wasn't anything terribly wrong with our stay but just a collection of little things that made this hotel less enjoyable than what we are used to at the Hilton Garden Inn brand. The hotel is located well off the beaten path and only the use of GPS made it possible to locate. Our room was okay but the overall...

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1Thank SilverStar092
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone number below...

Dallas, Texas
Reviewed 28 November 2016

We had stayed in this hotel last year and thought about giving it another chance, since it's the midpoint. It an ok hotel. The lady who checked us in was nice. The room was out dated. The tub had stains on it and one of the lamp shades had holes all over it. The breakfast was fine. Some of the...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jamesi604
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are...

Waterloo, United States
Reviewed 27 November 2016

Everyone was so helpful and friendly. You can't find a greater crew than the men and women who work at the Hilton Garden Inn in Pearl, Miss. Alot of southern hospitality. Tell them Mrs. Tisdale sent you.

Review collected in partnership with Hilton Garden Inn
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Thank Maxine T
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Marietta, GA, United States
Reviewed 28 October 2016

Second time in Jackson, MS at same facility. Great stay, as always. Would do it a third time! Just get the sleep number beds calibrated. Couldn't quite get the middle of the mattress to equal out. Other than that, awesome experience. GREAT breakfast!!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Mark H
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Reviewed 24 October 2016

I have never checked in prior to arrival!!! That's a feature that will lead me to look at Hilton for future bookings before I look anywhere else. Wow!!! I got to pick the room on the end and did not have to worry about noise on both sides of me like at other hotels. :)) Thanks for the options!!! Loved...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank nicolet497
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Belton, Texas
Reviewed 21 October 2016 via mobile

Check in was easy, rooms were clean. The only issue I had was when I went into my room, the AC was set at 52 degrees when it was only 68 degrees outside. Other than that, it was a very enjoyable and quiet stay.

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Thank David M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Jackson/Pearl

Address: 438 Riverwind Dr, Pearl, MS 39208-5900
Region: United States > Mississippi > Pearl
Price Range: $128 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jackson/Pearl 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hilton Garden Inn Jackson/Pearl Hotel Pearl
Hilton Garden Inn Pearl
Hilton Pearl
Pearl Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jackson/Pearl staff and other travellers.
3 questions
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Paragould, United States
over a year ago
Paragould, United States
over a year ago
Kalamazoo
over a year ago

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Questions? Get answers from Hilton Garden Inn Jackson/Pearl staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Interstate is very close to the hotel, so suggest a room on opposite side.”
 of 5 bubbles fdm0929, 23 Feb 2017 | Read review
“Even number rooms are adjacent to I-20. Recommend off number rooms for less noise.”
 of 5 bubbles sherryandgarryh, 16 Feb 2017 | Read review
“Quite and nice restaurant on site. Courteous staff, including housekeeping.”
 of 5 bubbles 940micheleh, 2 Jan 2017 | Read review
“DON'T stay in a room near I-20”
 of 5 bubbles misteron2014, 3 Sep 2016 | Read review
“rooms are great. staff ok. manager very rude. please take pictures for yourself when you arrive or they will lie on you”
 of 5 bubbles 127marlisah, 2 Jun 2016 | Read review
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