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Jackson Marriott

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300 Reviews from our TripAdvisor Community

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Showing 297: English reviews
London, United Kingdom
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago NEW

Stayed 1 night on business on executive floor. The facility is very dated and in need of an upgrade. Skip the tub install showers. Need some type of gift shop as well. Saving grace is a coffee shop for morning espresso drinks. On bright note.. staff is extremely friendly. Was able to use the executive lounge for meeting with colleagues.

Helpful?
Thank Soiam50
JacksonMarriott, General Manager at Jackson Marriott, responded to this review

Good Morning, On behalf of the Jackson Marriott staff, I would like to thank you for sharing your commits. We work very hard to make every guest feel welcomed and to exceed their expectations. We also pride ourselves on providing our guest the true spirit of Marriott’s Hospitality. I will address the upgrades to the rooms with our management company.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

The staff was very helpful and attentive. My breakfast waiter, Chrisban made my stay memorable. He was engaging, attentive professional and polite. Our enthusiastic conversation was the perfect start to my day. I felt like a welcomed guest in his home.

Helpful?
1 Thank nanniegoatie
JacksonMarriott, General Manager at Jackson Marriott, responded to this review

Good Afternoon, Thank you for taking the time to commit on one of our staff members, Chrisban. It makes me happy to know that you felt like a welcomed guest in his home. I assure you he will be rewarded! We look forward to seeing you when you are in Jackson again. Respectively, I More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago via mobile

I have enjoyed my stay.... thanks to Ms Andrea Johnson she made me a my wife feel just like we're at home . Thanks this is a great hotel . Especially if you a long way from home... . She really is a sweet young lady .but the prices for the drink are to high.

Helpful?
2 Thank Denzel F
JacksonMarriott, General Manager at Jackson Marriott, responded to this review

Good Morning Denzel, Thank you for taking the time to complete a tripadvisor survey and sharing your great experience at the Jackson Marriott. We take pride in delivering memorable service to our guests! I will share with Ms. Johnson that she made our guest feel like their were at home and ensure she is recognized for her outstanding customer service.... More 

Level Contributor
220 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 26 October 2016 via mobile

Not at all up to the standards I expect from a full service Marriott. Old and in need of renovation. My desk chair arms were all chewed up making in feel uncomfortable. Outlets can't hold a plug. Carpet warn out. It was clean at least. Restaurant appeared to be an after thought. Not particularly inspiring. WiFi for a fee! Haven't... More 

Helpful?
Thank Japruzze
Charles M B, Manager at Jackson Marriott, responded to this review

Dear Japruzze, Thank you for taking the time to complete the Trip Advisor Survey in regards to your recent stay at the Jackson Marriott. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not exceeding your expectations. WiFi... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 October 2016

Overall my hotel experience was good as the staff was helpful, the room was clean, the location was ideal and the food was adequate. I was disappointed in the staff as my wake up call was not executed and I woke up 2 hours after my wake up call. Luckily it did not disrupt my plans but I was not... More 

Helpful?
Thank Laura P
Regina L, Front Office Manager at Jackson Marriott, responded to this review

Laura, Thank you for staying with us and for your feedback. We truly appreciate you taking the time out of your day to do so. I apologize for any inconvenience you experienced and will share your feedback with the staff to ensure that this was an isolated situation. I hope you choose to stay with us again so that we... More 

Winston Salem, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 October 2016

The reception staff are unprofessional, poorly trained, and not motivated to provide customer service. The food service is TERRIBLE! I got severe food poison from eating the chicken nachos in the Bistro Bar, after waiting an hour for them, which put me in the Emergency Room three times- once for treatment and twice for hydration! Because of being in the... More 

Helpful?
Thank BClark46
JacksonMarriott, General Manager at Jackson Marriott, responded to this review

Good Afternoon, If you could I would like to follow up with you personally. Can you please contact us at the hotel and ask for the General Manager 601.969.5100 More 

Austin, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 October 2016

The hotel is a little tired looking. The best part of the hotel is the employees. They go out of their way to help you. Stayed on the 15th floor close to the concierge lounge. Have stayed here many times and will be back.

Helpful?
1 Thank Utopia839
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 October 2016 via mobile

I enjoyed staying at this hotel, house keeping was AWESOME. Amy and Kim were a blessing. So friendly and went out of their way to make sure i had everything i needed and made sure i was comfortable. Thank you ladies for a job well done. Joyce Brown from Baltimore Maryland My room was 122.

Helpful?
1 Thank liljaye
Houston, Texas
Level Contributor
88 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed 14 October 2016

My 87 year old father and I stayed on the club floor during a road trip back to Houston. We had a nice room on the club floor with two very comfy beds. The staff at this hotel makes it special. They're over-the-top friendly and eager to help. The food on the club level leaves a bit to be desired,... More 

Helpful?
1 Thank TexasTandE
Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 October 2016 via mobile

Great customer service! From the front desk to the bartender to the chef, everyone made me feel at home and bent over backwards to ensure I was enjoying myself. They even created a home remedy to alleviate my sinus congestion. Really top-not h customer service. Rooms were decent, but not spectacular.

Helpful?
1 Thank phillymac21

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Bistro Restaurant
Bistro Restaurant
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service

Additional Information about Jackson Marriott

Address: 200 E Amite Street, Jackson, MS 39201
Region: United States > Mississippi > Jackson
Price Range: $178 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Jackson Marriott 3.5*
Number of rooms: 303
Reservation Options:
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Also Known As:
Jackson Marriott Hotel Jackson
Marriott Jackson
Hotel Style:
#2 Family Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Jackson Marriott staff and other travellers.
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Questions? Get answers from Jackson Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Location convenient for business meetings”
 of 5 bubbles Soiam50, 26 Nov 2016 | Read review
“If you want a good view of downtown, ask for a higher floor.”
 of 5 bubbles 104ginad, 13 Aug 2016 | Read review
“The suite was roomy and comfortable.”
  • Meeting room set-up, spacious with varied sized breakout rooms
 of 5 bubbles deborahsB6503XU, 13 Jul 2016 | Read review
“your key has to be put in the slot to operate the elevator”
 of 5 bubbles 173kc, 12 Jul 2016 | Read review
“City view has beautiful sunrises and overlooks the capital buildings and gardens.”
 of 5 bubbles luw282, 20 Apr 2016 | Read review
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