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Jackson Marriott

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Jackson Marriott
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322 Reviews from our TripAdvisor Community

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Showing 318: English reviews
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North Houston, Texas
Reviewed 1 week ago

Overall the visit was nice, had a few bumps along the way, but the staff worked effortlessly to make us comfortable. I've visited Marriott many times before and have never been as displeased as this visit, but you live and you learn. The staff seemed a bit overwhelmed for our group and you could definitely tell that they were. Being...

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Helpful?
Thank trseals1710
JacksonMarriott, General Manager at Jackson Marriott, responded to this review

I would like to offer my sincerest apologies for the problems you encountered during your stay. I am looking into each issue to ensure it does not happen again. However, it blackened your stay at our hotel, and for that I am sorry. We strive to ensure our guest’s experience the best visits possible during their travels and we fell...

Toronto, Ontario, Canada
Reviewed 2 weeks ago

The staff was very nice and friendly - the restaurant was good - great salad, shrimps, steak,...The room was standard Marriott - the overall Hotel was older and does need updating/refreshing. The parking was self-park only and the garage was rough

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Helpful?
Thank Andrew W
Regina L, Front Office Manager at Jackson Marriott, responded to this review

Andrew, I am gald that the bulk of your stay was enjoyable. I apologize the garage and look of the hotel did not meet your standards. We do check the garage for cleanliness on a daily basis and will be sure to keep it as clean as possible in the future. Our lobby and bar area was recently remodeled and...

Louisville, Kentucky
Reviewed 2 weeks ago

I have stayed at this hotel at least 20 times over the last five years. In the past it has been top notch. In fact, this hotel serves as an international training hotel. However, during my last two visits at this hotel things have really gotten bad. I just checked in and the front desk staff could not follow something...

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Helpful?
Thank FLJ021251
JacksonMarriott, General Manager at Jackson Marriott, responded to this review

I would like to offer my sincerest apologies for the problems you encountered during your stay. I am looking into them to ensure it does not happen again. However, it blackened your stay at our hotel, and for that I am sorry. We care about our guests at the Jackson Marriott, and I am embarrassed to have encountered such problems...

Southaven, Mississippi
Reviewed 2 weeks ago via mobile

This Marriott is an older hotel with the look of historic downtown/convention feel; and it has clean modern rooms to make you feel comfortable. The banquet room was set up very nice and the waiters and waitresses worked diligently at their jobs! I can't comment on cost as I don't know, but I feel it was a great selection with...

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Helpful?
Thank landscaperjohn62
JacksonMarriott, General Manager at Jackson Marriott, responded to this review

Thank you for taking the time to share your experience in regards to your recent stay at the Jackson Marriott. We pride ourselves on delivering a memorable hotel experience during your travels. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to service you again whenever your travels bring you back to...

Reviewed 4 weeks ago via mobile

I attended a convention at the Marriott and the staff was very attentive to all of our needs during breakfast and breaks. The meeting rooms were well kept and maintained at a comfortable temperature. The parking was easy access to the elevators.

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Helpful?
1Thank Cissi H
JacksonMarriott, General Manager at Jackson Marriott, responded to this review

Thank you for taking the time to share your experience in regards to your recent stay at the Jackson Marriott. We pride ourselves on delivering a memorable hotel experience during your travels. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to service you again whenever your travels bring you back to...

Reviewed 19 February 2017 via mobile

My last review last year was about the horrible staff; however, this year the staff was completely new and AWESOME. They really knew what the word customer service meant, and was quick to resolve any issues: I'm so glad this hotel actually reads and responds to customer reviews.

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Helpful?
Thank Dustin W
Regina L, Front Office Manager at Jackson Marriott, responded to this review

Dustin, I am so glad that you enjoyed your stay this time around. Your feedback is important to us and we hope you continue staying with us in the future.

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 4 February 2017 via mobile

My experience at Marriott downtown was exceptional. Very rarely do I find a hotel stay worth a TripAdvisor review - actually, this is my first. The staff was friendly and more than accomodating. Each person I encountered had a genuine concern for my needs. I will always stay here for all future Jackson trips!!! Kudos to the Marriott downtown Jackson!!!

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1Thank A TripAdvisor Member
JacksonMarriott, General Manager at Jackson Marriott, responded to this review

Thank you for your review. I will pass along, to the staff, your exceptional experience while you were our guest. We look forward to seeing you again when you are in Jackson! Thank you for choosing Marriott!

Reviewed 1 February 2017

The Marriott is a comfortable stay in downtown Jackson Mississippi. The hotel is very clean but slightly outdated. The staff is very friendly and helpful. The only drawback to this hotel is the location as there is not a whole lot of external restaurants or attractions within walking distance. Overall if you have business in downtown Jackson, this is a...

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Helpful?
Thank David D
Regina L, Front Office Manager at Jackson Marriott, responded to this review

David, I am so glad that you enjoyed your stay with us. The next time you visit, stop by the Front Desk and we can help with some great restaurants and attractions in walking distance from the hotel. We hope to see you again soon.

Baltimore, Maryland
Reviewed 23 January 2017 via mobile

The Jackson Marriott is a great choice if you are in Jackson. The staff are welcoming and hospitality is a signature mark. I was greeted with a warm "how are you doing today" or "hi" by all staff members throughout my stay. Parking is a convenient attached garage (13 per day). The room was well laid out and the king...

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Helpful?
2Thank cnotyepb
JacksonMarriott, General Manager at Jackson Marriott, responded to this review

Thank you for taking the time to complete the tripadvisor survey in regards to your recent stay at the Jackson Marriott. As we pride ourselves on delivering a memorable hotel experience during your travels. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels...

Carl Junction
Reviewed 17 January 2017

Staff is friendly. Check in is always quick and easy. Hotel is ok...needs some up dating. We always stay here when driving to Destin, Fl. Location is great right off the highway. We are never hear for more than 12 hours....so all I can say its its great for a person that needs a bed for the night that is...

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Helpful?
2Thank terrylR8808MC
JacksonMarriott, General Manager at Jackson Marriott, responded to this review

Thank you for staying with us! I appreciate you taking the time to review us. We look forward to seeing you again when you are traveling to Destin. At Your Service,

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Bistro Restaurant
Bistro Restaurant
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about Jackson Marriott

Address: 200 E Amite Street, Jackson, MS 39201
Region: United States > Mississippi > Jackson
Price Range: $173 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Jackson Marriott 3.5*
Number of rooms: 303
Reservation Options:
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Also Known As:
Jackson Marriott Hotel Jackson
Marriott Jackson
Hotel Style:
#2 Family Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Jackson Marriott staff and other travellers.
2 questions
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Questions? Get answers from Jackson Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Things have really gone down hill”
 of 5 bubbles FLJ021251, 7 Mar 2017 | Read review
“The rooms face east west with the odd numbers being on the east side.”
 of 5 bubbles daviddR3314EK, 31 Jan 2017 | Read review
“Find another hotel”
 of 5 bubbles DennisR599, 16 Jan 2017 | Read review
“Location convenient for business meetings”
 of 5 bubbles Soiam50, 26 Nov 2016 | Read review
“If you want a good view of downtown, ask for a higher floor.”
 of 5 bubbles 104ginad, 13 Aug 2016 | Read review
5 of 5