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DoubleTree by Hilton Hotel St Paul Downtown

889 reviews
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Traveller (65)
Room & Suite (43)
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Overview
  • Excellent32%
  • Very good36%
  • Average20%
  • Poor9%
  • Terrible3%
Travellers talk about
“cookies”(86 reviews)
“double tree”(56 reviews)
“wedding weekend”(10 reviews)
Free Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
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Offers from DoubleTree by Hilton Hotel St Paul Downtown
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (889)Write a Review
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All reviewscookiesdouble treewedding weekendfew blocksvery nice hotelfridge and microwavebusiness tripthe room was niceshuttle servicebeds were comfortableconvenient locationlight railparking rampwild gametwin citiesxcel energy centerpaul
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141 - 145 of 878 reviews
Reviewed 30 December 2016

Bathroom had stains in shower area. One bathroom light fixture broken. Requested foam pillow, never received. Quality of room was not up to par for DoubleTree. Location was great. Breakfast was good for the money (no free breakfast.More

Review collected in partnership with DoubleTree by Hilton
Thank S7505ONjamesl
Response from Taylor D, Manager at DoubleTree by Hilton Hotel St Paul DowntownResponded 1 January 2017

Thank you very much for taking the time to leave feedback, James. I recognize that some of the issues you had during your stay were disappointing, and I apologize that our quality was not what you were expecting. We will definitely be taking your comments...More

Reviewed 21 December 2016

Stayed here for four nights during December (think winter!) as part of a business trip. Decent hotel and was happy with the experience. It has a spacious gym and pool area with only a few machines so make sure you get in early enough if...More

Thank BradRevell
Response from Taylor D, Manager at DoubleTree by Hilton Hotel St Paul DowntownResponded 22 December 2016

Brad, I am happy that you were able to report no bad surprises during your trip, and that you enjoyed your stay and all of your needs were met with our accommodations. We are actively seeking to provide an increasingly unique, memorable experience, and in...More

Reviewed 15 December 2016

It was absolutely terrible from the moment we arrived until the morning we left. The guest receptionist had to asked a dozen questions just to get basic information like what time breakfast was served and how the parking worked. There was no information being given....More

Thank beethoven1812
Response from Taylor D, Manager at DoubleTree by Hilton Hotel St Paul DowntownResponded 17 December 2016

First, I would like to thank you for taking the time to send us your feedback so that we can use this as a training opportunity for our staff. I completely agree with you in that there were many communication issues, and we did not...More

Reviewed 12 December 2016 via mobile

My girlfriend and I decided to take a weekend trip to St. Paul and stayed at the doubletree by Hilton. Dec (9-11). Tv in our room had many problems with freezing up while watching shows. Ordered one breakfast with a yogurt and room service brought...More

1  Thank Bobby C
Response from Taylor D, Manager at DoubleTree by Hilton Hotel St Paul DowntownResponded 14 December 2016

I am very sorry to hear about your substandard stay, Bobby. First of all, I would like to thank you for taking the time to leave your feedback. More importantly, I agree that this is not the service level that we consider standard, and I...More

Reviewed 8 December 2016

I am shocked that Hilton would put their name on this hotel. Such poor/rude customer service and complete disorganization. We had our room block here for our wedding and was an awful experience from the start of people booking rooms to the time of check...More

Review collected in partnership with DoubleTree by Hilton
Thank U8082XEamandag
Response from Taylor D, Manager at DoubleTree by Hilton Hotel St Paul DowntownResponded 10 December 2016

Thank you for your feedback, and I apologize for any negative issues you experienced during your room block set up and stay. Our general manager will be contacting you to discuss the situation. Thank you again for taking the time to respond.

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 140 - USD 269 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Saint Paul
#4 Romantic Hotel in Saint Paul
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 140 - USD 269 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Saint Paul
#4 Romantic Hotel in Saint Paul
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (65)
Room & Suite (43)
Dining (19)
Pool & Beach (1)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Mbryantpc
9 February 2018|
AnswerShow all 5 answers
Response from Bryan C | Reviewed this property |
Not really. Due to the cold weather and distance, I'd take an uber, taxi, or even the hotel shuttle.
1
Vote
Tina S
21 September 2017|
AnswerShow all 3 answers
Response from s2mc | Reviewed this property |
Oh, and I almost forgot. The Doubletree does have a shuttle that operates on demand around the downtown area. Check with the hotel to see if it will be available late night after your concert.
0
Votes
Cindy W
16 March 2017|
AnswerShow all 2 answers
Response from Dave425 | Reviewed this property |
I think we were on the 5th or 6th floor, and had a nice downtown view. I think it was on the north side, but not sure.
0
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Room Tips
"ask for a room away from the lifts."
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"Ask for a view of the Mississippi river - it's so pretty!"
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"10th floor had larger rooms than some other floors."
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"It doesn't help to be a Hilton status member, nor to reserve well in advance, apparently."
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