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Holiday Inn Rochester Downtown

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Holiday Inn Rochester Downtown
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215 Reviews from our TripAdvisor Community

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Showing 211: English reviews
Savage
Reviewed 26 February 2016

I usually have a great experience at Holiday Inn hotels. This time was very disappointing. The first day I came back to my room after a long day at the Mayo Clinic hospital. The door to my room was open, and it had not been cleaned. The towels were still on the floor, bed had not been made. The phone...

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Helpful?
2Thank Robin M
Sherri S, Front Office Manager at Holiday Inn Rochester Downtown, responded to this review

Robin M, I am sorry to read that your recent stay with us did not go well and was not in line with your expectations of the Holiday Inn. We have worked the key card issue out so that guests are no longer having their keys time out. I want to apologize for the miss information and confusion during your...

Moorhead, Minnesota
Reviewed 16 February 2016

I had booked a king room 2 weeks prior to check-in. We arrived at 6pm on a weekday to check in, only to be told there were no king rooms available and that we had been 'upgraded' to a 2 queen room. I asked how, if I had a king room reserved, there was suddenly none available? I didn't get...

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Helpful?
2Thank scott p
Sherri S, General Manager at Holiday Inn Rochester Downtown, responded to this review

Dear Scott P, I am so sorry that you had such a unpleasant stay at our hotel. Although I do not know in this particular situation why the king room you had originally booked was unavailable it does happen from time to time when guests extend stays or they are put out of order for maintenance issues. With that said...

Reviewed 14 February 2016 via mobile

Nice clean..great bar & restaurant open late..nice menu. Great stay if you're looking for good value & late night bar & food! They also have live music that locals love and attend. Did I mention Lisa the Bartender is funny and made my night with quick wit and making me feel welcomed

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Helpful?
Thank Matt M
Sherri S, General Manager at Holiday Inn Rochester Downtown, responded to this review

Dear Matt M, Thank you so much for taking time to offer feedback on your stay with us at the Holiday Inn Downtown. We are so happy that you enjoyed the restaurant, the team has been working so hard to improve service and bring back our past patrons. We hope to see you again if you find yourself in Rochester....

Iowa
Reviewed 14 February 2016

Stayed 3 nights in Feb 2016. Great access to Mayo Clinic and Methodist Hospital. Only problem was that the skywalk does not open until 6 am and no shuttle until 6 am. Had to be at the hospital at 5:45. Very cold walk!

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Helpful?
Thank JazyJane
Sherri S, General Manager at Holiday Inn Rochester Downtown, responded to this review

Dear JazyJane, Thank you so much for your feedback, I was sad to learn however that you walked to your appointment in the morning. If you stay with us again please feel free to reach out to the hotel staff so that we may accommodate your needs. Sincerely, Sherri Stencel

Hibbing, Minnesota, United States
Reviewed 10 February 2016 via mobile

I've been looking for the last couple years for "my" Mayo hotel; reasonably priced, connected to Mayo subway (bit of a haul but the walking does me good), pool, restaurants, close to downtown Rochester...and be nice. I found it, finally! I have to come to Mayo often & this is where you'll find me when I do!! There's also a...

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Helpful?
Thank Kate A
Sherri S, General Manager at Holiday Inn Rochester Downtown, responded to this review

Dear Kate A, We are so happy that we are able to be your Mayo hotel when in Rochester. The location really is one of the best around. Thank you so much for all your kind words. We look forward to your future stays with us. Sincerely, Sherri Stencel

Spooner, Wisconsin
Reviewed 9 February 2016

Front desk staff was very friendly, did a nice job of signing us up for IHG Rewards. The room was clean and bed comfortable. Breakfast was good, but forgot my sausage and when I did remind her, she brought it but it was overcooked.

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Helpful?
1Thank Mike T
Sherri S, Manager at Holiday Inn Rochester Downtown, responded to this review

Thank you very much for your review. We are happy that you liked you stay overall. I am sorry about your breakfast, I have passed the message on to our restaurant manager so she is aware. Thank you for the feedback, we hope to see you again.

La Crosse, WI
Reviewed 30 January 2016

I booked with Holiday Inn for two reasons: one, its location to the Mayo Clinic and two, to earn points for being a IHG member. Medical appointments are never fun, but the stress of an overbooked hotel and condescending staff made the visit so much worse. Our first night, my husband and I were shoved in the smallest and most...

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1Thank jennelliott14
Sherri S, Manager at Holiday Inn Rochester Downtown, responded to this review

Thank you very much for writing a review on your recent stay with us. I am sorry for the inconvenience of the receiving our smaller room type, we do our best to move people out of those rooms if we have other rooms available. I am also sorry about not being able to extend your stay with the same reservation....

Reviewed 25 January 2016 via mobile

I stayed at this hotel while visiting the Mayo clinic. My room was on the main level right on a corner near the skywalk...it was a noisy spot, when people walked by it sounded like they were in my room. The bed was comfortable, room was of decent size. The room had a fixed window that faced the indoor pool,...

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Helpful?
Thank Montanafam05
Sherri S, Manager at Holiday Inn Rochester Downtown, responded to this review

Dear Montanafam05, We are so sorry that your stay wasn't as good as it should have been. We are very sorry that you didn't like the location of your room. We do our best to keep people away from the louder part of the building, but when we are full it is impossible to do so. We are so sorry...

Milwaukee
Reviewed 17 January 2016

My colleagues and I stay there when we are in Rochester for work. The only saving grace is that this hotel is conveniently located close to the Mayo buildings and connected by the skyway/subway system so you don't have to brave the bitter cold in the winters to get to local restaurants and/or Mayo. That said, that's where the positive...

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Helpful?
1Thank Pr0methean
Sherri S, Manager at Holiday Inn Rochester Downtown, responded to this review

Dear Pr0methean, I would like to thank you for your honest feedback on your stay with us here at the Holiday Inn Downtown Rochester. I am very sorry that you didn't enjoy your time with us. We are aware of the issues with the internet, and we are having it worked on in a couple weeks. We are very hopeful...

Okla
Reviewed 3 January 2016

When we visit the Mayo Clinic we typically book with Holiday Inn. They offer a great Clinic discount for those of us who are patients there. Plan to call to book and specifically ask for the rate - I've not been able to get it online or any other way than calling. The beds are comfy, the housekeeping thorough, and...

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Helpful?
Thank L0ve2TravL4Fun
Sherri S, Manager at Holiday Inn Rochester Downtown, responded to this review

Dear L0ve2TravL4Fun, Thank you so very much for you amazing review. It sounds like you sure enjoyed your stay, as much as you could anyways. We are thrilled that you enjoyed your room and the extra amenities that came along with it. We are also glad that you liked our location in the skyway, being close to the coffee shops...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Restaurant
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
A convenient address among Rochester, Minnesota hotels. Experience the community named the 'Best Small City in America' by Money Magazine, where cosmopolitan atmosphere meets Midwestern hospitality. Located in the heart of this bustling locale, the Holiday Inn Rochester Downtown offers a memorable destination for your next vacation or business trip. Look to our downtown Mayo Clinic area hotel for direct climate-controlled subway/skyway access to the city's attractions, including the world-famous Mayo Clinic, St. Mary's Hospital and Methodist Hospital. Explore the Shops at University Square just one block by the pedestrian skyway. Enjoy classic family fun at Silver Lake Park or Graham Arena-both just one mile away. You'll find our deluxe Rochester, Minnesota hotel provides spacious accommodations and convenient services in a comfortable setting. Well-appointed spacious rooms are just the beginning at our downtown Holiday Inn hotel. Be sure to enjoy our Thyme Restaurant and Lounge featuring creative entrees, cocktails and featuring live music every Friday night. Parking is available in city owned parking ramp adjacent to hotel at $13.50 Plus tax per night. ... more   less 

Additional Information about Holiday Inn Rochester Downtown

Address: 220 S Broadway, Rochester, MN 55904-6514 (Formerly Rochester City Centre Hotel)
Region: United States > Minnesota > Rochester
Price Range: $143 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Rochester Downtown 3*
Number of rooms: 173
Reservation Options:
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Also Known As:
Holiday Inn Rochester
Holiday Inn Mayo Clinic
Rochester Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Rochester Downtown staff and other travellers.
3 questions
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Questions? Get answers from Holiday Inn Rochester Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“access to sky way and subway.”
 of 5 bubbles 289kristip, 19 Jan 2017 | Read review
“Don't get a room near the pool as it makes hallways smell.”
 of 5 bubbles jeanpaz425, 4 Oct 2016 | Read review
“Lower floor rooms are more lively”
 of 5 bubbles aidenw171, 2 Oct 2016 | Read review
“All rooms are noisy so, at least, get one facing front (South Broadway) to enjoy the Down town view”
  • Room with front view
 of 5 bubbles CrisAndrei, 3 Sep 2016 | Read review
“away from pool if you want a good nights sleep”
 of 5 bubbles lynnstiern, 10 Aug 2016 | Read review
5 of 5