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Holiday Inn Rochester Downtown

232 reviews
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Traveller (25)
Room & Suite (28)
Dining (10)
Overview
  • Excellent16%
  • Very good27%
  • Average32%
  • Poor12%
  • Terrible13%
Travellers talk about
“mayo clinic”(64 reviews)
“few issues”(3 reviews)
“small bathroom”(4 reviews)
Free Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
Bar/Lounge
3.0 Star Hotel
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Rooms
4 Feb.5 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (232)Write a Review
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All reviewsmayo clinicfew issuessmall bathroomlocation is greathotel restaurantroom ratenice roomsdowntown areahousekeeping staffmary's hospitalthymesaunarampsubwayprosinnsconvenience
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51 - 55 of 228 reviews
Reviewed 6 July 2016 via mobile

We were in Rochester to take our child to Mayo Clinic. For our first visit here we just wanted a reasonably priced hotel and close to the clinic. As IHG members we just found the first available. Was a little grossed out over the mold/mildew...More

Thank Karen S
Response from Sherri S, Guest Services at Holiday Inn Rochester DowntownResponded 16 July 2016

Dear valued guest, We would like to first start by thanking you for your stay here with us and would like to apologize about the experience that you had during your stay. We would love for you to give us another try next time you...More

Reviewed 1 July 2016 via mobile

We checked in on a Friday evening for a baseball tournament weekend. On Saturday morning, housekeeping knocked on the door and I explained that we were leaving within the hour and she could clean then. We got back later in the afternoon and it wasn't...More

Thank LJBeem
Response from Sherri S, Guest Services at Holiday Inn Rochester DowntownResponded 1 July 2016

Dear guest, We here at the Holiday Inn Downtown would like to deeply apologize for the housekeeping mishap. We appreciate you as a valid guest and thank you for your stay. We do hope that next time you are in Rochester you will give us...More

Reviewed 28 June 2016 via mobile

Stayed with a baseball team and the first thing I will note regarding almost any downtown hotel is that it is a tricky balance between Mayo Clinic patients and families with kids. After 9 or 10 pm the two are not compatible. The pool and...More

Thank Steve W
Response from Sherri S, Guest services at Holiday Inn Rochester DowntownResponded 29 June 2016

We want to start by thanking you for your stay! We do try our best to accommodate all of our guest the ones who come for the occasional stay and the ones also here for the mayo clinic. We are working to improve our image...More

Reviewed 27 June 2016

We were going to Mayo clinic for a routine checkup. We chose the hotel because it across the street from Mayo. It also has an underground passage to Mayo so in the winter you do not even need a coat. The rooms are comfortable with...More

Thank smith1215
Reviewed 19 June 2016 via mobile

We came here for the second year for our daughter to come to Mayo. It IS close as any of the others to the clinic with the walkways and subway. This hotel has also a residences section (just FYI). UPDATES NEEDED!!! Everything but the carpet...More

2  Thank Lfferg
Response from Sherri S, Front Desk at Holiday Inn Rochester DowntownResponded 24 June 2016

We would like to apologize for the miscommunication on our behalf for the extension confusion and the unkind phone call. We here at the holiday inn believe in customer service satisfaction and try our best to do so. We appreciate that you are one of...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Room Service
Restaurant
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Restaurant
Heated pool
Indoor pool
Details
Price range
USD 107 - USD 151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 107 - USD 151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (25)
Room & Suite (28)
Dining (10)
Pool & Beach (4)
Hotel & Grounds (38)
Business Centre & Event Rooms (5)
Bathroom (1)
Questions & Answers
Ask a question
lynnstiern
13 July 2016|
AnswerShow all 3 answers
Response from Julie M | Reviewed this property |
Yes, I don't remember the name of the service. I believe it's $15 per person. There is a service desk both at the airport & at the street entrance of the hotel. No need to reserve from the airport to downtown but we did... More
1
Vote
Raymond B
17 January 2015|
Answer
Response from Jes W | Property representative |
The Holiday Inn - Downtown does allow pets. There is a $75.00 non-refundable fee per 'pet room'. We have two Mayo Rates: one that includes parking, and one that does not. Please ask for these specifically with a... More
0
Votes
Raymond B
17 January 2015|
Answer
Response from Jes W | Property representative |
The Holiday Inn - Downtown does allow pets. There is a $75.00 non-refundable fee per 'pet room'. We have two Mayo Rates: one that includes parking, and one that does not. Please ask for these specifically with a... More
0
Votes
Room Tips
"Look for a room facing Broadway on a higher enough floor!"
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"Stay somewhere else!"
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"Request a room that sits away from their attached parking garage"
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"Apparently, you need to request a room with windows. Be sure to do so."
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