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Holiday Inn Rochester Downtown

233 reviews
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Traveller (25)
Room & Suite (29)
Dining (10)
Overview
  • Excellent16%
  • Very good27%
  • Average32%
  • Poor12%
  • Terrible13%
Travellers talk about
“mayo clinic”(64 reviews)
“few issues”(3 reviews)
“small bathroom”(4 reviews)
Free Wifi
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
3.0 Star Hotel
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (233)Write a Review
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All reviewsmayo clinicfew issuessmall bathroomlocation is greathotel restaurantroom ratenice roomsdowntown areahousekeeping staffmary's hospitalthymesaunarampsubwayconvenience
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21 - 25 of 229 reviews
Reviewed 4 April 2017 via mobile

Was expecting more from this hotel. We have a child that will be attending a local college so on a search for a hotel to stay at when we visit her. As an IHG member, had hoped to stay close to her while in town...More

1  Thank Jan4645
Response from Sherri S, Manager at Holiday Inn Rochester DowntownResponded 17 April 2017

Jan4645, Thank you so very much for taking the time to write a review on our Holiday Inn Downtown Rochester. I am so sorry for the issue you encountered with a warm room. Unfortunately we run on a two pipe system which means that during...More

Reviewed 14 March 2017

We have stayed here 5 nights in the last 2 weeks. The staff at this hotel are very helpful and caring. The rooms may be outdated but they are very clean which is my first requirement. We asked for a quiet room and they were...More

Thank Emptynesters50613
Response from Sherri S, Front Desk Supervisor at Holiday Inn Rochester DowntownResponded 16 March 2017

Hi there! Thank you very much for you review after your recent stay with us. Your feedback is appreciated and goes a long way. Our goal is to always be accommodating and put our guest first, and I am happy to hear you enjoyed your...More

Reviewed 11 March 2017

The sole reason for the rating is that the room had no climate control. If the temperature is uncomfortable, it doesn't matter about much else. We stayed in February and it was cold outside and cold in the room. On inspection of the heating/cooling unit,...More

1  Thank BLW597
Response from Sherri S, General Manager at Holiday Inn Rochester DowntownResponded 15 March 2017

I want to apologize for the many inconveniences you faced during your stay with us at the Holiday Inn Downtown. We want all our guests to have a good experience with us; we know that our guests here for medical purposes especially need a comfortable...More

Reviewed 10 February 2017 via mobile

Nice Hotel and the staff is very friendly and helped me get to where I needed to go and even brought me something I forgot downstairs room was nice and clean and close to some nice restaurants will stay here again when back

Thank techniciania
Response from Sherri S, General Manager at Holiday Inn Rochester DowntownResponded 15 March 2017

Dear Techniciania, Thank you so much for the feedback on your stay with us. We are so happy that you had a enjoyable stay. Sincerely, Sherri Stencel

Reviewed 4 February 2017 via mobile

We were greeted at checkin by a very friendly gentleman who provided us with all the info we needed. Freshly baked cookies were on the desk for guests to enjoy. Our room was nice and very clean. Bathroom was rather small and there were not...More

1  Thank Angie S
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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Multilingual Staff
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 103 - USD 154 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 103 - USD 154 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (25)
Room & Suite (29)
Dining (10)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
lynnstiern
13 July 2016|
AnswerShow all 3 answers
Response from Julie M | Reviewed this property |
Yes, I don't remember the name of the service. I believe it's $15 per person. There is a service desk both at the airport & at the street entrance of the hotel. No need to reserve from the airport to downtown but we did... More
1
Vote
Raymond B
17 January 2015|
Answer
Response from Jes W | Property representative |
The Holiday Inn - Downtown does allow pets. There is a $75.00 non-refundable fee per 'pet room'. We have two Mayo Rates: one that includes parking, and one that does not. Please ask for these specifically with a... More
0
Votes
Raymond B
17 January 2015|
Answer
Response from Jes W | Property representative |
The Holiday Inn - Downtown does allow pets. There is a $75.00 non-refundable fee per 'pet room'. We have two Mayo Rates: one that includes parking, and one that does not. Please ask for these specifically with a... More
0
Votes
Room Tips
"Look for a room facing Broadway on a higher enough floor!"
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"Stay somewhere else!"
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"Request a room that sits away from their attached parking garage"
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"Apparently, you need to request a room with windows. Be sure to do so."
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