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Holiday Inn Rochester Downtown

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Traveller (25)
Room & Suite (33)
Dining (9)
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Overview
  • Excellent16%
  • Very good27%
  • Average31%
  • Poor13%
  • Terrible13%
Travellers talk about
“mayo clinic”(65 reviews)
“few issues”(3 reviews)
“small bathroom”(4 reviews)
Free Wifi
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (238)
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40
62
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All reviewsmayo clinicfew issuessmall bathroomskyway accesslocation is greatroom ratehousekeeping staffmary's hospitalthymesaunarampskywalksubwayconvenience
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11 - 15 of 234 reviews
Reviewed 23 October 2017 via mobile

Stayed for three nights in October for a work conference. The hotel is very close and convenient to the Civic Center and local bars and restaurants. My room and bathroom were clean, but the hotel itself was outdated. Small TV and super small bathroom. Parking...More

Thank Eric B
Response from Sherri S, Manager at Holiday Inn Rochester DowntownResponded 31 October 2017

Thank you so much for reviewing your recent stay with us. We are very pleased that you enjoyed our location. Unfortunately the ramp connected to our property is not our own, it is in fact a city ramp which is why there is a fee...More

Reviewed 22 October 2017

This is an older hotel that my colleagues and I chose due to location. The hotel lobby is awkwardly located on the 2nd floor of the building while the brand new Hilton across the street provides access directly from the street. My room was dirty...More

Thank markgirgis
Response from Sherri S, Manager at Holiday Inn Rochester DowntownResponded 31 October 2017

We are so sorry to hear about the way in which you found your room and the service you had at the restaurant. We can assure you this is not how we want our guests to experience our property. We are thankful that you took...More

Reviewed 19 October 2017 via mobile

We stayed at the hotel for a convention. The hotel is nice and clean. There were a few issues with the room. The staff is friendly and better than in past visits. There is a restaurant/bar in the hotel and seems to be reasonably priced....More

Thank Love4SunnyDays
Response from Sherri S, Manager at Holiday Inn Rochester DowntownResponded 30 October 2017

Thank you so much for taking the time to recognize our wonderful team, we are so pleased that you found them to be better than past employees. We do hope to see you again in the future!

Reviewed 5 October 2017 via mobile

The location of the hotel is my favorite part of this hotel. The restaurant is over priced with not a great selection. The rooms were clean, but dated. Do not use the stairs because the doors are locked on every floor and you will get...More

Thank MBSAH
Reviewed 4 October 2017 via mobile

I brought my Father-in-law to Rochester for an appointment at the Mayo clinic. This hotel is nicely located and has skyway access to all of the clinic campus except for St. Mary's. There is a public parking garage adjacent to the hotel but there is...More

Thank Kirk D
Response from IHGService, Guest Relations Manager at Holiday Inn Rochester DowntownResponded 18 October 2017

Dear Kirk D, Thank you for your recent stay with us and reviewing our property. I am very glad you liked the convenient location of our hotel in the area. On the other hand, I am sorry for the shortfalls you have noticed with our...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Multilingual Staff
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 116 - USD 158 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 116 - USD 158 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (25)
Room & Suite (33)
Dining (9)
Pool & Beach (4)
Business Centre & Event Rooms (3)
Questions & Answers
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lynnstiern
13 July 2016|
AnswerShow all 3 answers
Response from Julie M | Reviewed this property |
Yes, I don't remember the name of the service. I believe it's $15 per person. There is a service desk both at the airport & at the street entrance of the hotel. No need to reserve from the airport to downtown but we did... More
1
Vote
Raymond B
17 January 2015|
Answer
Response from Jes W | Property representative |
The Holiday Inn - Downtown does allow pets. There is a $75.00 non-refundable fee per 'pet room'. We have two Mayo Rates: one that includes parking, and one that does not. Please ask for these specifically with a... More
0
Votes
Raymond B
17 January 2015|
Answer
Response from Jes W | Property representative |
The Holiday Inn - Downtown does allow pets. There is a $75.00 non-refundable fee per 'pet room'. We have two Mayo Rates: one that includes parking, and one that does not. Please ask for these specifically with a... More
0
Votes
Room Tips
"Easy to get to Mayo clinic hospitals from this hotel."
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"Look for a room facing Broadway on a higher enough floor!"
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"Stay somewhere else!"
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"Request a room that sits away from their attached parking garage"
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