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Sheraton Minneapolis West Hotel

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Sheraton Minneapolis West Hotel
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283 Reviews from our TripAdvisor Community

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Showing 261: English reviews
Connecticut
Reviewed 25 April 2015 via mobile

Hotel staff was pleasant but this place is so dated & drab. The fake plants in the lobby are coated with dust and the renovated room still look like isolation cells. Held a meeting in the event space and carpet smelled so musty I had to leave the door open.

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Helpful?
Thank L3xi3Ann
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear LexieR, I am very sorry to learn that hotel was not up to your taste. I am very please to inform you that our Lobby is undergoing a renovation. So when you are in town next, please stop by to check us out. Sincerely, Shawn Nayyar, General Manager

Roseburg, Oregon
Reviewed 25 April 2015

The room was well appointed, great colors, with the bedding/mattress quality I expect, and the room service was prompt and friendly. The hotel looks dated from outside, but the rooms are not (except for the HVAC unit). I really loved the feel of the room, and the side table was a welcome way to be able to sit in a...

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Helpful?
Thank Amy F
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear amylsargent, I sincerely appreciate you taking the time to give us your valuable feedback. I am glad we were able to get you a room on the Atrium side. Your feedback is well taken. I will follow up with Front Desk. Come back and vist us often. Sincerely, Shawn Nayyar, General Manager

Kansas City, Missouri
Reviewed 22 April 2015

I have no complaints about this hotel. The desk clerk was pleasant. The atrium was lovely. Our room was excellent with modern furnishings. It was also very clean and sound proof. We were facing the inside which is open to the roof over the pool. But, it was closed by the time we retired. So, we were not bothered by...

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Helpful?
Thank Moving1969
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Moving1969, Thank you very much for sharing your valuable feedback. Please accept my most sincere apologies for your interactions with our Front Desk team. I will follow up internally with the team. I appreciate your kind words. Look forward to welcoming you back. Sincerely, Shawn Nayyar, General Manager

Willmar, MN
Reviewed 19 April 2015

We stayed at this property last night. We were in the hot tub last night and a guy came in and said to get out- pool closed at 10 p.m. on a weekend night! They were concerned about kids in the pool too late. What they should do is set an adult time- say 10:00-12 Midnight. Then this morning, went...

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Helpful?
Thank williamp9974
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear williamp9974, Thank you for staying with us and glad you enjoyed the hotel . Appreciate your feed back regarding the pool hours which I will review with the team. Look forward to having you back soon! Sincerely, Shawn Nayyar

Bengaluru, India
Reviewed 14 April 2015

This hotel was a choice provided by our client. It was a convenient place to reach the office in Minneapolis. It has a restaurant, but as it was December and Christmas season the restaurant was closed for many evenings for dinner. That was a bit of disappointment at times as it would be snowing outside and you're back from your...

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Helpful?
Thank S_Pravasi
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear S_Pravasi, Thank you so much for your kind feedback. Hotel restaurant Atrium Bistro serves breakfast & lunch seven days a week and dinner is served nightly at The Reserve. Look forward to having you back. Sincerely, Shawn Nayyar, General Manager.

Reviewed 12 April 2015 via mobile

I send clients to this area, so really looked forward to staying at this hotel. Check in was alright. Gal at the front desk did not recognize that we booked a Club room. Glad I mentioned it & she reprogrammed our key. Room is updated & thoughtful touches like night stands with outlets for recharging phones or using a computer....

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Helpful?
Thank RobinColeraineMN
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Robin Coleraine, Thank you so much for recommending us to your clients. I sincerely appreciate your compliments to the Sheraton Club staff and the updated rooms. I am sorry to hear that the pool area did not meet your expectations. You do have a good suggestion regarding "adult hour" at the pool, which I will thoroughly evaluate. Look forward...

Pewaukee, Wisconsin
Reviewed 26 March 2015

We stayed at this hotel for an event and really enjoyed it. The staff was excellent and the facility is nice, clean and affordable. I would highly recommend this hotel is you need a place to stay in the Minnetonka area!

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Helpful?
Thank ThePerk76
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear ThePerk76, Thank you very much for your comments. I am glad you enjoyed your stay with us. Come back and see us soon. Sincerely, Shawn

Minneapolis, Minnesota
Reviewed 24 March 2015 via mobile

The hotel has been remodeled and t decor in the rooms is very clean lines and modern. We were there for a function and the staff was very accommodating. It is over all pretty clean, I did notice some spots in bathroom that could be cleaner. Noise really carries around the pool rooms, but that is expected. The rooms on...

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Helpful?
Thank Michelle A
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Michelle A, Thank you taking the time to give us your valuable feed back. Appreciate your compliments. I am pleased that you enjoyed the hotel. We look forward to seeing you back here soon. Sincerely, Shawn Nayyar, General Manager

Dallas, Texas
Reviewed 19 March 2015

I have stayed at this hotel several times in the last few weeks. The hotel is clean and the staff is very friendly. The rooms were recently updated and it has an indoor swimming pool. I will definitely consider it again.

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Helpful?
Thank P D
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear PD, Thank you very much for your compliments. I am glad you enjoyed your stay. Come back and see us soon! Sincerely, Shawn Nayyar, General Manager

Denver, Colorado
Reviewed 18 March 2015

My daughter and I were in town for the weekend and were very pleased with the room and amenities. The room was very comfortable and clean. The beds were very comfortable and the multiple charging stations were a terrific addition. Wi-Fi was fast and reliable.The bathroom was a good size with plenty of room, towels and great mirrors. The staff...

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Helpful?
1Thank Jarlor
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Jarlor, Thank you very much for complimenting the hotel. You suggestions for controlling noise by the pool well taken. I have marked your profile that next time you are in the hotel we will place you in the lobby atrium rooms. Looking forward to welcoming you back soon. Sincerely, Shawn Nayyar, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Conveniently located just outside of downtown Minneapolis, the Sheraton Minneapolis West Hotel is a source of familiar comfort, and has 10,000 square feet of meeting and event space. ... more   less 

Additional Information about Sheraton Minneapolis West Hotel

Address: 12201 Ridgedale Dr, Minnetonka, MN 55305-1903
Region: United States > Minnesota > Minnetonka
Price Range: $107 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Minneapolis West Hotel 3.5*
Number of rooms: 220
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Also Known As:
Sheraton Minnetonka
Minnetonka Sheraton
Sheraton Minneapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Minneapolis West Hotel staff and other travellers.
4 questions
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See all questions (4)

Questions? Get answers from Sheraton Minneapolis West Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms around the atrium area where the pool is can be noisier depending on the day / time. Avoid rooms by the elevator.”
 of 5 bubbles DDRings, 18 Oct 2016 | Read review
“Avoid pool side at the weekends and the lift area.”
 of 5 bubbles 271haydnm, 16 Oct 2016 | Read review
“Ask for a room with a decent view.”
 of 5 bubbles shortcutqueen, 31 Aug 2016 | Read review
“Families might prefer wing closer to pool. Couples might prefer fourth floor, easy access to club room for a latte or juice beverage.”
 of 5 bubbles Triponeill, 26 Jul 2016 | Read review
“Avoid the pool area.”
 of 5 bubbles patriciasT8808WF, 19 Jun 2016 | Read review
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