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Sheraton Minneapolis West Hotel

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Sheraton Minneapolis West Hotel
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296 Reviews from our TripAdvisor Community

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Showing 274: English reviews
Reviewed 3 January 2017 via mobile

We live locally and this is our 2nd stay here as an "escape" place for a mommy daddy getaway and it's great! You can't beat the price and having Ridgedale Mall with Nordstrom, kona, redstone, athleta, etc across the street. The hotel is clean and surprisingly beautiful inside! Food is good, wine list is good and they have a gym-pool-hit...

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Helpful?
Thank CM J
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for the amazing review! We are so glad to provide a getaway from the harsh winter months. We are glad that you took advantage of our great amenities and hope you return to do so again with the whole family. Thanks for choosing to stay with us and we look forward to welcoming you back soon!

Reviewed 1 January 2017 via mobile

We've been coming to this hotel for quite a few years. It's always been our go-to and reliable place to stay. We came on New Year's Eve and stayed over to attend the Vikings game. Upon observation, the pool area had quite a few family party/gatherings. If you are looking for a quieter sleep, I'd suggest a room not by...

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Helpful?
Thank Shylock34
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

We appreciate you staying with us and providing this great review! Thank you for the great comments about the team and hotel. I will be sure to share them with all. We look forward to welcoming you back again when your travels next bring you to our area.

Reviewed 10 December 2016 via mobile

The room was stifling and humid. Sweat running down windows. Thermostat set at 68. Reading was 71. Told front desk at 1pm and they said would fix. Came back to room at 4pm...now temp at 72. Called front desk. Was told maintenance guy was standing beside her and she would send right up. I was in room another 45 minutes...no...

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Helpful?
Thank texjoy52
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Your time in sharing your comments is greatly appreciated. Please accept our deepest apologies for the heating troubles that you experienced during your stay. With the climate of the Twin Cities we must be very well prepared for the winter weather and I apologize for falling short during your stay. I have followed up with our engineering team to ensure...

Eau Claire, Wisconsin
Reviewed 30 November 2016

We stayed for our semi-annual Manager's meeting. This hotel was great! The rooms were comfortable, the staff was nice (especially the bar staff). The meeting room was beautiful and had everything we needed.

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Helpful?
Thank Fly-n-dine
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you very much for this fantastic review! We are elated to hear that your time with us went so well. Thank you for choosing our hotel and we hope to host another meeting for you soon.

Tring, United Kingdom
Reviewed 18 November 2016

I had the misfortune to stay at this hotel for two weeks on a Business trip. I was travelling with my wife as we work for the same company and therefore our 11 month old daughter was with us. We got to the room after a 12 hour flight to find it had two beds rather than the one king...

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Helpful?
1Thank Gareth W
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for taking the time to share your feedback following the recent stay. l am deeply sorry for the service shortfalls experienced over your two weeks with us. Our team strives to provide an excellent experience for every guest and we will certainly share your comments internally to help better our operation and make us even more successful at...

Bismarck
Reviewed 7 November 2016 via mobile

We checked out today from our one-night stay at the Sheraton Minneapolis West. Thank goodness only one night. We booked the stay through the SPG site and under our gold membership, which typically provides for benefits. Not here. Not last night. Everything was initially normal. Check-in went smoothly. However, upon entering our room, we were mistakenly placed into a room...

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Helpful?
1Thank JiminyND
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for choosing to stay with us and for taking the time to share your feedback. Please forgive us for the unacceptable experience that you have outlined in your review. I am terribly sorry to have had you and your fellow travelers endure this at our hotel. Please know that your feedback will be used to follow up and...

Mankato, Minnesota
Reviewed 1 November 2016

The Sheraton Minneapolis West is a great suburban choice for the twin cities area. The hotel is located right across from a major area mall, which is great if you're looking for some shopping. My only issue with the hotel, however, is its distance from most of the going ons in Minneapolis. Be prepared to spend a bit on a...

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Helpful?
Thank Cody C
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you very much for the fantastic review! We appreciate your business and are glad to hear that you had an excellent stay! We are excited to welcome you back when your travels bring your back to our area.

Southwest Missouri
Reviewed 23 October 2016

The Sheraton Minneapolis West is a very nice hotel that for the most parts met my needs while I was attending a small convention. Virtually the entire staff was very accommodating with the exception of a security guard. This guard on a Friday night in a harsh tone, told a few of us attending the convention that we could not...

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Helpful?
Thank moroadwarrior
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for taking the time to share your feedback following this stay. We appreciate you staying with us and your feedback is invaluable. I will be sure to share your comments with our team. Thank you for the kind comments about the hotel and staff. I will be sure to follow up with our security team as well. We...

Topeka
Reviewed 19 October 2016

Was here for a conference for most of a week. The location is very convenient and driving in from the airport was easy. Check-in was a breeze. The food service for the provided buffet meals was really pretty good. The only complaint was that the meetings rooms were too cold... consistently too cold. The room was okay, if not a...

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Helpful?
Thank DDRings
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for your fantastic review! We are glad that you found our hotel to be a great location for your conference. Thank you for staying with us. I will be sure to share your feedback with the team to help resolve the issues that you experienced. We hope to see you back again soon!

Reviewed 18 October 2016 via mobile

Staff have done everything they can to make a stay one you would want to come back for as far as business goes. The hotel is old and dated and smells like old socks and stale smoke. Their cleaning efforts are not even at a level of needs improvement. It is worse and there is no pride in leaving or...

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Helpful?
Thank Marilyn J
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for choosing our hotel. Please accept my sincere apologies on behalf of our team for falling short of expectations during this stay. Our team works very hard to provide an excellent experience for every guest and I am sorry that we did not deliver. I will certainly share your feedback internally to ensure this level of cleanliness or...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Conveniently located just outside of downtown Minneapolis, the Sheraton Minneapolis West Hotel is a source of familiar comfort, and has 10,000 square feet of meeting and event space. ... more   less 

Additional Information about Sheraton Minneapolis West Hotel

Address: 12201 Ridgedale Dr, Minnetonka, MN 55305-1903
Region: United States > Minnesota > Minnetonka
Price Range: $142 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Minneapolis West Hotel 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton Minnetonka
Minnetonka Sheraton
Sheraton Minneapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Minneapolis West Hotel staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Minneapolis West Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor might minimize noise from pool, lobby, and HVAC units on top of adjacent roof (possibly the conference center)”
EnviroTravel, 18 Feb 2017 | Read review
“Rooms around the atrium area where the pool is can be noisier depending on the day / time. Avoid rooms by the elevator.”
DDRings, 18 Oct 2016 | Read review
“Avoid pool side at the weekends and the lift area.”
271haydnm, 16 Oct 2016 | Read review
“Ask for a room with a decent view.”
shortcutqueen, 31 Aug 2016 | Read review
“Families might prefer wing closer to pool. Couples might prefer fourth floor, easy access to club room for a latte or juice beverage.”
Triponeill, 26 Jul 2016 | Read review
5 of 5