We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsridgedale mallclub levelstarwood memberatrium designweekend nighthotel barfirst floorbuffet breakfastfront desk staffcomfortable bedspool and hot tubenjoyable staylobby areakeep coming backvery nice hotelcheck in was a breezeclose to downtown
After our second night, we woke up to find that no one had replaced our coffee, creamers, cups etc and our shampoos in the shower. When we called the front desk, we were told that the gal was alone and couldn't bring anything up to...More
Thank Daniel S
Response from Ted T, General Manager at Sheraton Minneapolis West HotelResponded 1 week ago
I am sorry that we did not live out to our standards during your visit. I can assure you that we take safety issues very seriously and that all deficiencies have been corrected now. I do hope you can give us another chance...More
Visited here recently, and had a wonderful time! The hotel was very clean, and updated. Our room was very spacious, and even had a balcony over the indoor pool. It’s in a great location, and there is even a mall directly across the street with...More
Response from Ted T, General Manager at Sheraton Minneapolis West HotelResponded 2 weeks ago
Wow! Thanks for the great comments about the team. I will pass those on to Darnesha, Tim and Mier. I appreciate you mentioning some of our great amenities like the breakfast buffet, restaurants close by at the Mall and friendly staff who love to get...More
We booked through priceline for one night for a "staycation" so kids could swim. It was last minute and cheap so I guess poor planning and low cost isn't the best combo!
We booked a standard room, which by the Sheraton's website=two double beds. When...More
1 Thank Run6677
Response from Ted T, General Manager at Sheraton Minneapolis West HotelResponded 4 weeks ago
Thank you for sharing your concerns with us regarding your recent stay. I apologize that your experience was not up to our or your standards. I would love to speak to you further regarding your experience as we use guest feedback in our efforts to...More
We went to MINNETONKA SHERATON located at 12201 RIDGEDALE to check in for Super Bowl weekend stay. We had prepaid for two rooms weeks in advance for total charges over $5,000. When we arrived, the rooms had been sold to another party and we were...More
Thank Christopher S
Response from Ted T, General Manager at Sheraton Minneapolis West HotelResponded 11 April 2018
Please contact the hotel directly to handle your reservation cancellation as you did not stay at the hotel. I am sorry that you have the facts of the situation wrong and this was a simple attempt to cancel a non-refundable reservation over a high demand...More
I wish i had read more reviews than the hotel’s favorite which was mixed in to counter the mostly negative reviews from the last 6 months.
Very noisy atrium style layout with second atrium surrounding a pool. Compared to the bloomington and woodbury sheratons this...More
Response from Ted T, General Manager at Sheraton Minneapolis West HotelResponded 10 April 2018
Thank you for taking the time to share your comments on your recent stay. I apologize that your experience was not a positive one. As you mentioned it was a challenging weekend with some technology issues. I would like to speak with you further to...More
I think what you mean is that you are an SPG member - Starwood's Loyalty Program. Yes, there are great privileges to be a member depending your SPG status and points earned. Please feel free to call us with... More
I think what you mean is that you are an SPG member - Starwood's Loyalty Program. Yes, there are great privileges to be a member depending your SPG status and points earned. Please feel free to call us with your SPG number and we can help you out. Look forward to welcoming you back soon.