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Sheraton Minneapolis West Hotel

Overview
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12201 Ridgedale Drive, Minnetonka, MN 55305 See on map
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star accommodation
Additional information
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Offers from Sheraton Minneapolis West Hotel
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About
Description
Conveniently located just outside of downtown Minneapolis, Sheraton Minneapolis West Hotel in Minnetonka, Minnesota is a source of familiar comfort, and has 10,000 square feet of meeting and event space. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Shuttle Bus Service
Wheelchair Access
Free Parking
Awards & Recognition
GreenPartner
GreenPartner
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenPartner
GreenPartner
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
220
Price range
USD 91 - USD 187 (Based on Average Rates for a Standard Room)
Also Known As
Sheraton Minnetonka
,
Minnetonka Sheraton
,
Sheraton Minneapolis
Location
United States > Minnesota > Minnetonka
Nearby
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La Quinta Inn & Suites Minneapolis-Minnetonka
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Minneapolis Marriott West
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Courtyard by Marriott Minneapolis West
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Nearby RestaurantsSee all 105 nearby restaurants
Bacio
254 reviews
.87 km away
BLVD Kitchen & Bar
344 reviews
.87 km away
Redstone American Grill
259 reviews
.40 km away
Big Bowl
94 reviews
.56 km away
Nearby AttractionsSee all 17 nearby attractions
Fired Up Studios
70 reviews
4.27 km away
Stages Theatre Company
27 reviews
4.83 km away
Ridgedale Center
78 reviews
.46 km away
Game Show Battle Rooms
71 reviews
3.84 km away
Reviews & more
346Reviews
142Photos
6Q+A
84Room tips
Traveller rating
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  • English
Show reviews that mention
Communication with this hotel is a nightmare. I was there on a business trip ending Nov 3rd and I still cannot get the proper invoices for that.
At check out I was told an amount due and an invoice was issued for that amount. Then in my bank statement I realized they withdrew an
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Response from TedT438, General Manager at Sheraton Minneapolis West Hotel
Responded 3 weeks ago
Dear Ani T, Thank you for staying at the Sheraton and sharing your situation. This can best be handled by calling the hotel. If you are unable to reach a live person in accounting, please ask for the GM. We understand how frustrating billing issues can be and are committed to getting it right for you and all guests. Sincerely, Ted Trembath - General Manager
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The rooms surround an indoor pool and people are allowed to be as loud as they wish until 10pm. Easily heard within the rooms. The rooms also have a musty smell that is covered by the chlorine from the pool. The lobby is nice and the staff friendly but the smell and noise will ke
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Response from TedT438, General Manager at Sheraton Minneapolis West Hotel
Responded 8 Nov. 2018
Thank you for staying at the Sheraton Minneapolis West as we know you have choices in travel. I am sorry that the weekend flow of guests were not to your liking. The hotel is very quiet Sunday through Thursday in most week full of business travelors. If you are a business traveler and staying over the weekend, we can place you in a room not in the pool atrium to reduce the amount of negative reactions from the leisure crowd. I appreciate you sharing about the friendly staff and do hope that you can visit us again and we can get you in the right room. Sincerely Ted Trembath - General Manager
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This hotel has a very nice lobby and restaurant area... Rooms are very comfortable however funny displaid because of the way the building was constructed. A large number of rooms have no window, since they are in the center of the building therefore the only window is to the hall
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Response from TedT438, General Manager at Sheraton Minneapolis West Hotel
Responded 7 Nov. 2018
Dear Juliana, Thanks for staying at the Sheraton Minneapolis West. I appreciate you leaving these nice comments about the friendly staff who help out and make a difference in your stay. I hope you can visit us again when travel brings you back to this area.' Sincerely, Ted Trembath - General Manager
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My family and I used to live in Minnetonka. It's a lovely Minneapolis suburb, so whenever we go back to visit, we make it a priority to stay at the Sheraton Minneapolis West Hotel.

The hotel is located across the street from the Ridgedale Mall, and there are plenty of other sho
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Response from TedT438, General Manager at Sheraton Minneapolis West Hotel
Responded 23 Oct. 2018
Dear Musafir163, Thanks for the complete review of the Sheraton Minneapolis West located across from Ridgedale Mall. You paint a pretty picutre for future guests to imagine their own trip to our hotel. I appreciate you pointing out some of the nice amenities and great location. I look forward to welcoming you home during your next visit. Sincerely, Ted Trembath- General Manager
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I am a tour manager for a band for the last 20 years and have booked and stayed in over 1,000 hotels all over the world. This stay was included multiple rooms for a family get together and was the worst experience I have EVER had!
First off, I returned from my overpriced breakfa
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Response from TedT438, General Manager at Sheraton Minneapolis West Hotel
Responded 14 Oct. 2018
I am very sorry you had that experience at my hotel. I am the general manager and have never had that conversation with anyone. I would love to speak with you further to find out more details. Please call me at the hotel at your convenience so I can make this right. This in no way represents our standard of service and again I am sorry that this affected your stay so negatively. Sincerely Ted Trembath-General Manager
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Are there microwaves in your guest rooms?
Unfortunately we do not have microwaves in each room. We do, however have a microwave available for guest use at any time.
0 votes
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I am a Sherton Club member does this offer specials and room choices?
Hello JuliLynn, I think what you mean is that you are an SPG member - Starwood's Loyalty Program. Yes, there are great privileges to be a member depending your SPG status and points earned. Please feel free to call us with your SPG number and we can help you out. Look forward to welcoming you back soon. Sincerely, Shawn
0 votes
Do you have to pay extra for a mini-fridge?
Dear Ampang, There is no charge for mini-fridge. All our guest rooms have a fridge in them. Look forward to seeing you soon. Sincerely, Shawn
0 votes
Is there a shuttle to/from the airport?
Sorry, we do not have shuttle to the airport. Cabs are readily available at the airport.
0 votes
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Is the Club Lounge open on weekends? I thought all Sheraton's changed their policy to have them open 7 days a week however on the Sheraton West website, it only says M-F. Any information would be appreciated!
Dear Valued Guest, Our Sheraton Club is open daily. We will update the website. Thank you very much for bringing this to my attention. Sincerely, Shawn Nayyar, GM
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12
"Request a first floor room with a balcony/patio!"
"Ask for an outside room if you don't want to risk facing a corridor or the heavily-chlorinated indoor pool."
"Don’t stay here."
"Pool side fun for families, opposite end better for quiet or romance"
"Do NOT choose a poolside room. I can't imagine how noisy it would be given the business of the pool."
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