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Extended Stay America - Minneapolis - Airport - Eagan - South

107 reviews
#14 of 16 Hotels in Eagan
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Traveller (29)
Room & Suite (24)
Dining (3)
Overview
  • Excellent23%
  • Very good16%
  • Average15%
  • Poor12%
  • Terrible34%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Multilingual Staff
Pets Allowed
2.5 Star Hotel
All hotel details
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (107)Write a Review
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11 - 15 of 107 reviews
Reviewed 31 July 2017

They charged me twice for my room (I paid earlier and then saw that I was charged again even though I paid), the bed sheets were ripped and in bad condition, there were stains on towels, and the customer service was rude. I stayed for...More

Thank Ph M
Response from 00esa, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - SouthResponded 2 August 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

Reviewed 29 July 2017

I booked on line with the corporate website using a discount incentive which was reflected in my confirmation email. When I checked in, the regular price was charged to my card of which I commented to the desk clerk who told me discounts were honored...More

Review collected in partnership with Extended Stay
Thank Deanna S
Response from 00esa, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - SouthResponded 30 July 2017

Deanna, thank you for being our guest and for your loyalty towards our brand. We’re sorry for the billing issues you encountered at the time of check-out, but I am happy we were able to resolve it to your satisfaction before you left. Your feedback...More

Reviewed 14 July 2017

Went here on our honey moon to stay within a certain budget. The pictures made it look nicer that it was. I took way to long to get checked in and there was no one in line. Then we got to our room and even...More

Review collected in partnership with Extended Stay
Thank Aaron C
Response from 00esa, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - SouthResponded 14 July 2017

Aaron, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Please...More

Reviewed 1 July 2017

The hotel and the staff are amazing. The general manager is the best in the business. They are very accomodating and love to serve the guest. Especially the general manager whotakes the time to make the trip amazing.

Review collected in partnership with Extended Stay
Thank mathewc14
Reviewed 30 June 2017

Terrible, awful, never again. Desk clerk was rude and no where to be found at check in. He didn't answer the phone. Third floor stunk of cigarettes. Bedding worn and not clean. Not even a cup in the room for a drink of water. Light...More

Review collected in partnership with Extended Stay
Thank 207maryanng
Response from 00esa, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - SouthResponded 1 July 2017

It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Multilingual Staff
Room amenities
Microwave
Details
Price range
USD 79 - USD 119 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
USD 79 - USD 119 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (29)
Room & Suite (24)
Dining (3)
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Room Tips
"Stay somewhere else"
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"Quarter Room"
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"I don't think there is such a thing as a good room at this hotel."
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"They have corner rooms with 2 windows , they always say there rented?"
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