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I used points and a Suite Night Upgrade from Starwood for an incredible suite on the Club Floor! Spectacular views, huge suite with bedroom, living room, entry, closet area and a bathroom bigger than most hotel rooms! We loved it!
And the Club room serves...More
Management response:Responded 28 August 2017
Thank you for staying with us, we're glad you enjoyed your stay!
We went on a mini vacation and chose this hotel. The staff was very friendly and helpful, bed comfortable and best of all, we were able to walk to the lake and all over. Parked in ramp connected to hotel via skyway. Would stay here...More
Beds were super comfortable. Rooms are nice sized. Staff was friendly. Rooms clean. Older hotel that sells out a lot. Location is close to lake. Ask for a lake view room. Will need to ask early as the hotel sells out a lot. It is...More
Thank Sue L
Management response:Responded 17 August 2017
Thank you for taking the time to review our hotel, we're glad that you enjoyed your stay! I'm happy to share with you that we will be starting a renovation in January, we hope you come back to see our refreshed hotel.
I've called his hotel five times today to make a reservation for 2018. Was transferred several times, put on hold several times and hung up on twice during these five attempts to make this reservation. Not very happy about this! Poor customer experience!More
Management response:Responded 11 August 2017
Thank you for taking the time to give us this feedback. We're very sorry that you had this experience, obviously this is not how we want to treat our guests. We hope that you will still consider making a reservation with us, please...More
After several stays in Canal Park we decided to try downtown. So disappointed. The carpets were dirty on the elevators, rooms and hallways. Not what I expected for a Sheraton. Also, mildew in the showers was just gross. Our room was loud with guests inside...More
Management response:Responded 31 July 2017
Thank you for taking the time to review our hotel, I'm sorry we did not meet your expectations. I have taken your feedback on cleanliness and noise control to the appropriate departments so that we can better serve our guests.
I am happy to say...More
Response from GeorgiaGirl40 | Reviewed this property |
The smell is a signature vanilla/tea smell. I'm *very* sensitive to smells and can't handle perfume or cologne
at all. The hotel smell was delicious, to me. But I totally get what you're saying - better safe than sorry.
Hi Mike B,
Thanks for reaching out! Our club level offers a light breakfast in the morning and hors d'oeuvres in the evening. Although we offer a variety of beverages throughout the day (coffee, tea, soda, bottled water... More
Hi Mike B,
Thanks for reaching out! Our club level offers a light breakfast in the morning and hors d'oeuvres in the evening. Although we offer a variety of beverages throughout the day (coffee, tea, soda, bottled water, etc.) we do not offer complimentary alcoholic beverage. However, you are welcome to purchase them through the club lounge attendant in the evening.