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Was stuck overnight in MSP and needed a quick hotel near the airport for 5 hours, how bad can it be? After being there, I would have LOVED sleeping in the airport over staying at this poor excuse for a hotel. The room smelled like...More
Response from 00esa, Manager at Extended Stay America - Minneapolis - BloomingtonResponded 18 August 2018
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates...More
You can tell the employees hate their job and it shows no one takes pride in their work. The faucet handle spun around, bathroom tub was backwards hot was cold cold hot, place was super dirty, we had 2 rooms one phone was missing numbers...More
Thank Michelle E
Response from 00esa, Manager at Extended Stay America - Minneapolis - BloomingtonResponded 13 June 2018
Michelle, thanks for being our guest. We sincerely apologize for the difficulties you encountered here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback highlights areas of improvement, so it has been discussed with the concerned individuals in an effort...More
Stay away. Pay 15 extra bucks and try out the other suite up the road.
When the tilings along the baseboard are falling off and you advertise the facility as "no smoking" but the smell of smoke is prevalent throughout, you can tell management has...More
Thank Jonathon G
Response from 00esa, Manager at Extended Stay America - Minneapolis - BloomingtonResponded 10 May 2018
Thank you for bringing this to our attention. We take matters such as these very seriously. As a result, please allow us some time to investigate further so that we can properly address your concerns.
We started here for a month when we first moved to Minnesota with our 3 kids and 2 cats. The rooms were clean, housekeeping was efficient, the staff was all very friendly and helpful. The appliances all worked and the breakfasts were simple but delicious....More
Response from 00esa, Manager at Extended Stay America - Minneapolis - BloomingtonResponded 1 May 2018
Thanks for the wonderful feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. We appreciate you recommending Extended Stay America and look forward to welcoming you back soon.
Checked in the first room 206, was terribly dirty, with bugs on the pillow. Second room, 315 was void any bugs but dirty still. Clerk said he had been in both rooms and verified that they were clean. I took pics...not sure what he looked...More
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Response from 00esa, Manager at Extended Stay America - Minneapolis - BloomingtonResponded 31 March 2018
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that,...More