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Hilton Garden Inn Minneapolis Airport Mall of America

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Hilton Garden Inn Minneapolis Airport Mall of America
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101 Reviews from our TripAdvisor Community

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Showing 99: English reviews
Reviewed yesterday NEWvia mobile

Angie and lashae are awesome, Jerry is pretty good at his job. Rooms are a awesome and modern and clean. Tremendous service. Great location near the airport and mall. Kind of expensive to uber to indeed

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Helpful?
Thank Charles G
Reviewed 2 days ago NEW

This is a Hilton Garden Inn. They are all the same, rooms, building, restaurant, pool, lobby, every one is exactly like the next. What makes this one stand out it the staff!!!Angie is a wonderful bartender!!! Even on the busiest night she was always making sure that every one of us was taken care of. Very professional and very pleasant!...

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Helpful?
Thank Christopher M
Miamisburg, United States
Reviewed 5 days ago NEW

The staff are very friendly and courteous. The pricing in the bar/restaurant/pantry are a bit pricey. But, most hotels are. Overall, it was a wonderful experience. Everything is pristine and comfortable. The rooms are very comfortable, with plenty of space. Everything was in great working order and the beds are extremely comfortable.

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Helpful?
Thank 505rhondak
mspmlgm, Guest Relations Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Dear 505rhondak, Thank you for taking the time to review your stay with us. We are very pleased that we were able to meet your expectations while you were at our property. We work very hard to provide top notch service to all of our guests and based off your review we accomplished this goal. Thanks again, and we look...

Minot, United States
Reviewed 5 days ago NEW

Mediocre stay, rooms clean and nice but amenities not up to par. Had nicer amenities with a cheaper hotel. Nice to be close to shopping but nothing else within walking distance. Front desk overwhelmed with check ins while trying to answer phone for shuttle. Staffing could be better.

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Helpful?
Thank penneye
mspmlgm, Guest Relations Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Dear Penneye, Thank you for taking the time to review your stay with us. I would like to apologize that the experience we offered did not surpass your expectations. I will take your comments to the next manager meeting and go over them with the rest of the staff. We appreciate your feedback and look forward to your next stay...

Reviewed 6 days ago NEW

We loved the modern décor of the hotel. It was very clean and welcoming. Love the open concept of the hotel. The rooms were very nice however our temp in the room was stuck on 76 degrees. That said, we would still stay at the hotel again.

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Helpful?
Thank Candisc56
mspmlgm, Guest Relations Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Dear Candisc56, Thank you for taking the time to review your stay with us. Overall it looks like you had a decent time at our property. However I would like to apologize for the temperature in the room not being very responsive. We appreciate your feedback and look forward to your next stay with us. Best regards, Kyle G.

Schenectady, New York
Reviewed 1 week ago

The hotel in general is really nice, with some extra touches like an outdoor patio and a sun room. The decor is contemporary but not coldly so. My room was clean and comfortable. I appreciated having a microwave and fridge in the room, and access to a guest laundry room.

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Helpful?
Thank revstacey
mspmlgm, Guest Relations Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Dear Revstacey, Thank you for taking the time to review your stay with us. We are very pleased that we provided you with top notch service while you were at our property. We appreciate your feedback and look forward to your next stay with us. Best regards, Kyle G.

Fort Wayne, Indiana
Reviewed 1 week ago

This hotel was very nice for a first time stay in Bloomington MN, my boyfriend and I were up there to check out Mall of America and was very pleased with how everything looked! The staff was amazing, the rooms were super cute & check out and check in was super fast with their App

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Helpful?
Thank ShhSierra
mspmlgm, Guest Relations Manager at Hilton Garden Inn Minneapolis Airport Mall of America, responded to this review

Dear ShhSierra, Thank you for taking the time to review your stay with us. We are very pleased to see that we were able to provide you with excellent customer service while you were at our property. We are also glad you enjoyed the staff, the rooms and how close Mall of America is to our location. We appreciate your...

Cypress, Texas
Reviewed 2 weeks ago via mobile

I stayed at this hotel for two weeks but flew home on the weekend in between. I checked in online plus I'm a diamond member. Upon my 11pm arrival the room I had picked was gone, my key wasn't ready, I had to ask for my breakfast vouchers and then he tried to only give me two and I had...

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Helpful?
Thank Chuck L
Management response:

Dear Chuck L, Thank you for taking the time to review your stay with us. I would like to apologize for the less than stellar experience when you were at our property. With that being said, your review provided us with a great deal of information. The corresponding department heads have been notified and will take appropriate action. We appreciate...

Sioux City, Iowa
Reviewed 2 weeks ago

My bed in the room had candy in the sheets. Which makes me believe they didn't put clean sheets on the bed when last guests checked out. They gave my single bed reservation away bc I had to stay in a double bed room. I was never able to get a hold of the front desk to ask for housekeeping...

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Helpful?
Thank kaylas166
Management response:

Dear Kayas166, Thank you for taking the time to review your stay with us. I would like to apologize about the experience you received at our property. This is not the level of service Hilton strives for, nor is it acceptable. Both department heads have received this review and will take necessary actions to ensure these mistakes never happens again....

Chicago IL
Reviewed 3 weeks ago

Our group traveled to Minneapolis to see the Luther exhibit at MIA. This location provided a convenient and short trip to MIA, while still being in an area to provide something for non-tour time hours. The Mall of America, reachable by shuttle from the hotel, is about a mile away and offers many dining options. The hotel lobby is beautiful...

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Helpful?
Thank blondewithabrain
Management response:

Dear Blondewithabrain, Thank you for taking the time to review your stay with us. We are very pleased that you had an outstanding time at our property. I will let the sales team know that you enjoyed working with them. I will also pass this review on to the rest of the staff so they can see how much you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located 1/2 mile from Mall of America and seven minutes from MSP Airport, offering complimentary shuttles 24 hours per day, this newly-upgraded hotel offers perks for business and leisure travelers alike. Each room features a mini fridge, microwave oven and Keurig coffee maker. Guests also enjoy complimentary WiFi throughout the hotel, a 24-hour business center, free access to our fitness center, and an indoor pool. Our onsite dining is convenient and offers delicious American fare for breakfast and dinner. ... more   less 

Additional Information about Hilton Garden Inn Minneapolis Airport Mall of America

Address: 1601 American Blvd E, Bloomington, MN 55425-1145 (Formerly Holiday Inn Express & Suites Minneapolis Airport-Mall Area)
Region: United States > Minnesota > Bloomington
Price Range: $118 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Minneapolis Airport Mall of America 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Bloomington / Airport / Mall Of America
Holiday Inn Express Bloomington
Holiday Inn Bloomington
Hilton Garden Inn Minneapolis Airport Mall Of America Bloomington, North America
Hotel Style:
#12 Romantic Hotel in Bloomington
#14 Family Hotel in Bloomington
#21 Business Hotel in Bloomington
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Minneapolis Airport Mall of America staff and other travellers.
7 questions
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Questions? Get answers from Hilton Garden Inn Minneapolis Airport Mall of America staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location if you are going to the mall”
 of 5 bubbles KLT1105, 6 Nov 2016 | Read review
“I stayed in 2 different rooms on to different floors both more than accomidating”
 of 5 bubbles G5968HJjeans, 27 Oct 2016 | Read review
“Top floor, king bed, the only way to fly.”
 of 5 bubbles hpdp, 17 Oct 2016 | Read review
“King room, non smoking, 2nd Floor”
 of 5 bubbles elihay, 13 Oct 2016 | Read review
“Um, another hotel?”
 of 5 bubbles Sunshine371, 13 Oct 2016 | Read review
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