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Quality Inn & Suites

PricelineUSD 83*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 117*
USD 83*
Great Deal
USD 84*
USD 84*
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Quality Inn & Suites
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79 Reviews from our TripAdvisor Community

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Showing 79: English reviews
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Woodbury, Minnesota
Reviewed 4 days ago NEW

Note, that all reservations are not cancellable. Do to emergency our plans changed and tried to cancel reservation over a week before going and they will not allow us. The person who answered the 1-800 number was very rude about the entire thing. Not sure what we will do at this point but will definitely let our friends who live...

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Helpful?
Thank Mary F
Allegan, Michigan
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

The only 2 things I have to say anything about were the breakfast rush seemed a bit overwhelming for the 1 lady I saw trying to take care of it and our door to our room slammed shut - there was no softly shutting it . Otherwise, the stay was great !!

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Helpful?
Thank sassenach1970
About Hotel's Favourite Review
Waterford H, General Manager at Quality Inn & Suites, responded to this review

Dear appreciated guest; Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!...

Grand Rapids, Michigan
Reviewed 4 weeks ago

We were in town with a local youth tournament on a weekend and so the place was very busy. On the positive side: - the rooms were clean and in good condition - the pool is larger than most you see at similar hotels - the location is convenient - the staff were friendly - staff did kick out some...

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Helpful?
Thank TammiV64
Waterford H, General Manager at Quality Inn & Suites, responded to this review

Dear appreciated guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer...

Waterford, Michigan
Reviewed 20 March 2017

In the worst power outage of DTE Energy's history, half of their customers including myself, lost power for five and a half days in the exact moment that winter decided to show up in Michigan, and the outside temperature with wind chill was below 30 degrees. Needless to say, my family and pets could not stay home and freeze to...

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Helpful?
Thank Kristen K
Waterford H, Manager at Quality Inn & Suites, responded to this review

Dear appreciated guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!...

Clifton, New Jersey
Reviewed 2 January 2017 via mobile

After speaking with the owner, (Luke) he informed me that he recently (October) purchased the hotel and is doing many upgrades. Many of which are unseen by the public (new water heaters, etc...). There are many items which need minor work but the hotel is clean and the staff are pleasant. We were there during Christmas and New Years. New...

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Helpful?
Thank ChiariDad
Waterford H, General Manager at Quality Inn & Suites, responded to this review

Dear appreciated guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!...

Marietta, Georgia
Reviewed 27 December 2016 via mobile

We have stayed at this place many times while visiting family in Waterford, it seemed fine a few years ago, gone steadily downhill. This time was the worst, when we walked into the room it was dirty, stains even on the tissue box, the beds looked like they had been slept in, I had to cover the chairs with towels...

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Helpful?
Thank Suzie2014
Waterford H, Manager at Quality Inn & Suites, responded to this review

We apologize for your inconvenience. We are going through many renovations and working on everything so we can exceed your expectation. We hope to earn your business in the future so we can prove all the positive changes. Quality Inn & Suites

Lincoln
Reviewed 22 September 2016

good location, average room, poor breakfast, good coffee. FILTHY BATHTUB AND SHOWER CURTAIN. i complained to the morning desk help. and the blonde housekeeper was there. she said she would take care of it. the shower curtain was changed. but the tub surround remained filthy. and a terrible odor in the room. room 154

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Helpful?
1Thank Lori C
Waterford H, Manager at Quality Inn & Suites, responded to this review

We apologize for your inconvenience. We are going through many renovations and working on everything so we can exceed your expectation. We hope to earn your business in the future so we can prove all the positive changes. Quality Inn & Suites

Marquette, Michigan
Reviewed 9 September 2016

As others mentioned, the lobby is very nice! The elevator was scary and cramped. It felt like something off a horror movie. Walking in to the room, the bathroom was disgusting, hairs on the toilet and in the tub, soap dripping down the side of the tub and the shower curtains smelled like they haven't been washed since 2010. Stains...

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Helpful?
1Thank koRnguRl81
Rockford, Michigan
Reviewed 23 August 2016

The lobby has a very nice pond with goldfish in it. That sums up the good. Elevator had an odd smell. Our room had a stale smell as well with huge stains all over the carpet. They only give you little square half pillows instead of a normal size pillow. They were very uncomfortable. Upon check in I was notified...

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Helpful?
Thank kristy w
Reviewed 4 August 2016 via mobile

I have no words to describe this place but to warn anyone, pls pls do not book this hotel or even enquire about it. Noise, stain couch, no fridge, lamps and head board is dirty. You can hear next doors and footsteps from next floor up. You hardly get any sleep. The only plus side is big bed. You walk...

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Helpful?
Thank Kobby A

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Quality Inn & Suites

Address: 7076 Highland Rd, Waterford, MI 48327-1500
Region: United States > Michigan > Waterford
Price Range: $114 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Comfort Inn Waterford Hotel Waterford
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
3 questions
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Grand Rapids, Michigan
over a year ago

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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look elsewhere”
kristyw147, 22 Aug 2016 | Read review
“Bring a bathing suit”
HooperActive, 19 Jul 2016 | Read review
“ask for rooms without attaching rooms.”
JoeyK377, 15 Jun 2016 | Read review
“We requested adjoining rooms and got them.”
lionsfan1971, 17 Feb 2016 | Read review
“Get a room not by the elevators and not by the exit door.”
S2951ZUtimp, 26 Jan 2016 | Read review
5 of 5
Priceline
USD 83* /night
View Deal
Booking.comUSD 84
Expedia.comUSD 84
HotelQuicklyUSD 117
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*Disclaimer
Prices are for 1 room, 2 adults
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