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Embassy Suites by Hilton Detroit - Troy/Auburn Hills

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#5 of 17 Hotels in Troy
Certificate of Excellence
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Embassy Suites by Hilton Detroit - Troy\/Auburn Hills
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747 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Detroit - Troy/Auburn Hills
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Showing 720: English reviews
Chicago, Illinois
Reviewed 18 June 2016

Terrible service. I pre-checked in and when I went to my room someone was already in my room and in the shower. When I Went to the front desk to let them know I received no apology or acknowledgement of the inconvenience of having to bring all my stuff back down and get a new room. When I asked how...

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Helpful?
Thank 2,121,212,121
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review

Dear 2121212121, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. I will definitely investigate this matter further; I am very...

Avon, Indiana
Reviewed 17 June 2016

We use the Embassy every time we visit my brother and his family. He lives close by and the kids love the pool and breakfast! Mom and dad love the reception! My sister lives in state but also stays usually with adjoining rooms!

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Helpful?
Thank jenniferdK8694SN
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review

Dear jenniferdK8694SN, Thank you for the Excellent review! Thank you also for your continued loyalty to our hotel for what sounds to be many years now. I am glad that our facilities, complementary evening reception, and guest suite accommodations help make your family's special gatherings very enjoyable. Thanks again for the Excellent review and your valued business, and we look...

Kitchener, Canada
Reviewed 15 June 2016

The Embassy has always been one of our top choices when visiting the Troy area. The hotel now needs some updating - cons of Room 709: bed is ready to be replaced, bathroom tile grout in corners is black and the vanity finish is scarred, sofa and chair in living room are no longer comfortable and paper is pealing off...

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Helpful?
Thank Colleen M
Sara M, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review

Dear Colleen M, Thank you for the review and for expressing your dissatisfaction with your experiences at our property. I am very sorry that you did not receive our usual higher standards of service quality from our restaurant, bar, and front desk teams. I will definitely review your feedback with our management team and we will take action to prevent...

Saint Paul, United States
Reviewed 15 June 2016

This is clearly supposed to be a nice hotel (I've stayed in other Embassy Suites, and they were nice), but it hasn't been updated in decades and is not well cared for. The staff are poorly trained with lots of miscommunication, and our room had SEVERAL broken items (phone, lamp, shower head, etc) as well as cobwebs on the ceiling....

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Helpful?
Thank Kelli S
Sara M, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review

Dear Kelli S, Thank you for the review and for expressing your dissatisfaction with your experiences at our property. I am very sorry that you did not receive our usual higher standards of service quality from our restaurant, bar, and front desk teams. I will definitely review your feedback with our management team and we will take action to prevent...

Reviewed 12 June 2016 via mobile

Overall the hotel is good and the staff is incredibly friendly. We've stayed at many Hilton properties as my husband is a Gold member, this is one of the first embassy suites that I thought was in dire need of an update. Especially given the area it is in, very close to alot of high class restaurants, businesses and upscale...

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Helpful?
Thank Katie G
Sara M, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review

Dear Katie G, Thank you for the review. We truly appreciate your feedback. Please accept my apologies your experience was not excellent. I am shocked you had to see a naked man! Please trust we will be reviewing this survey with the entire management staff to ensure this does not occur again. Be Excellent, Sara A. Milligan General Manager

Katy, Texas
Reviewed 9 June 2016

When lived in Michigan we used to occasionally go here for family weekend getaways. We love the breakfast buffets with made-to-order omelets. They haven't wavered from the quality that we've come to expect.

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Helpful?
Thank DaveLJohnsonSr
Sara M, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review

Dear DaveL_JohnsonSr, Thank you for the excellent review. We really appreciate your comments. Thank you so much for your business and we hope to see you soon! Be Excellent, Sara A. Millligan General Manager

Sao Paulo, Brazil
Reviewed 8 June 2016

This is a typical Embassy Suites - offering a decent breakfast, double room suites, and a dated 1990s atmosphere. However, in general, the lobby and common areas are quite run down and terribly in need of an update and replacement. If you are just looking for a place to sleep with good internet connection and a hot breakfast (with eggs...

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Helpful?
Thank Kenneth K
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review

Dear Kenneth K I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our...

San Clemente, California
Reviewed 4 June 2016

This hotel is beautiful, clean, very kind and professional staff, and a killer buffet style breakfast.. The only negative during our stay was the sofa pull-out bed. It was literally like sleeping on two metal bars. And the blankets offered for the sofa pull-out were very old and crusty, rather than new and cozy! I would stay there again, but...

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Helpful?
Thank ScottieVaughn
Sara M, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review

Dear ScottieVaughn, Thank you for the review and the feedback regarding the sofa sleeper. I have shared this review with our Housekeeping team so it can be addressed. Thanks again for the review and your valued business, and I hope you will consider staying with us again in the future when traveling to our area. Be Excellent, Sara A. Milligan...

Willow Springs, United States
Reviewed 3 June 2016

The staff was not kid friendly. The heating/airconditioning system was terrible. The bartenders/wait staff was not accomodating, friendly or capable of handling a packed bar. The front desk staff was less than accomodating.

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Helpful?
Thank Tina W
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review

Dear Dear Tina W, Thank you for the review and for expressing your dissatisfaction with your experiences at our property. I am very sorry that you and your family did not receive our usual higher standards of service quality from our restaurant, bar, and front desk teams. I will definitely review your feedback with our management team and we will...

Atlanta, Georgia
Reviewed 2 June 2016

Hotel is starting to show its age and needs updated, but overall the hotel was fine. The sevice and people working there worked very hard and were very friendly. Some issues with air and breakfast was a bit chaotic but not a ok if you get a good price.

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Helpful?
Thank DB-TB2014
ESTroy, General Manager at Embassy Suites by Hilton Detroit - Troy/Auburn Hills, responded to this review

Dear DB-TB2014, Thank you for the review of your recent stay with us and for providing your honest feedback. I am happy to report that we are beginning our elevator modernization project and full atrium and guest facilities renovation within the next week; and then our complete suite renovations will begin in 2017! Thanks again for the review and valued...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Detroit-Troy/Auburn Hills is located in the Michigan suburb of Troy, just a short interstate drive from Downtown Detroit, however, our Troy hotel is located just minutes from attractions such as The Palace of Auburn Hills, Walter P. Chrysler Museum, Somerset Collection Shopping Mall, and Great Lake Crossing Mall. As with all Embassy Suites hotels, we offer complimentary cooked-to-order breakfast, evening Manager's Reception, and spacious two-room suites. Enjoy the other amenities of our hotel including high speed wireless internet access (for a nominal fee), on-site fitness center, business center, and indoor swimming pool. ... more   less 

Additional Information about Embassy Suites by Hilton Detroit - Troy/Auburn Hills

Address: 850 Tower Dr, Troy, MI 48098-2845
Region: United States > Michigan > Troy
Price Range: $157 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Detroit - Troy/Auburn Hills 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Embassy Suites Troy
Troy Embassy Suites
Hotel Style:
#1 Green Hotel in Troy
#4 Business Hotel in Troy
#4 Family Hotel in Troy
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Detroit - Troy/Auburn Hills staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Detroit - Troy/Auburn Hills staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors would be better. Corner rooms looked larger.”
 of 5 bubbles carben76, 4 Dec 2016 | Read review
“Due to the center atrium design, there is always noise outside of the rooms.”
 of 5 bubbles Lindajane309, 26 Nov 2016 | Read review
“Quieter rooms are on the upper levels, away from the elevators; plus, excellent viewis!”
 of 5 bubbles J5629UAcarlas, 11 Nov 2016 | Read review
“Rooms near the elevator shorten an otherwise longish walk on any floor.”
 of 5 bubbles 555davidr555, 3 Oct 2016 | Read review
“All rooms face the central courtyard. They are all good as far as we know,”
 of 5 bubbles RSKRA5, 3 Sep 2016 | Read review
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