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Extended Stay America - Detroit - Sterling Heights

Booking.comUSD 88*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Extended Stay America - Detroit - Sterling Heights
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146 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Detroit - Sterling Heights
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Showing 145: English reviews
Sterling Heights, Michigan
Reviewed 11 May 2014

I needed a month long stay, suddenly and unexpectedly. I was fortunate enough to meet Teanta, at the front desk. She normally works at the Roseville facility, but was filling in for the weekend. She helped me get a very fair rate for the month, and my concerns regarding where I would be for the next month were assuaged. Excellent...

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Helpful?
Thank Jonathan C
Manager_11525, Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Jonathan - Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future.

Reviewed 8 May 2014

Hotel was old, outdated, and in need of repair. Room was clean. No breakfast provided as promised. Could not use luggage cart because there was a huge step from front porch to parking lot......Stupid.

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Helpful?
Thank Michele C
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Michele - Thank you for taking the time to write a review of your stay. We Appreciate the kind comments about how clean your room was; however, we apologize that you missed our breakfast and were unaware of your handicap ramps located at each entrance. To prevent this from happening again, my front desk team will go over breakfast times...

Sterling Heights, Michigan
Reviewed 28 April 2014

#1 Toni was rite on top of every concern my fellow travelers had! Not only was that person making the guest smile also co-workers! plz pat Toni on the back, (and give a raise) Nathan was rite on top fixin coffee! 4 me one day (he was doin his job well!) Lachiae was cleanin this place and 4 a small...

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Helpful?
Thank todd f
Grayling, Michigan
Reviewed 24 April 2014

I stayed in this hotel for a week, and it was horrible! My room was on the third floor which constantly reeks of pot and cigarette smoke. The first room I was given was dirty and had trash on the counters, the new room they gave me seemed to be clean. There are people wandering the halls day and night...

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Helpful?
1Thank Amanda5478
Manager_11525, Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Amanda - I appreciate you bringing your experience to our attention. Please accept our sincerest apologies for the noise levels and the level of cleanliness in your room. As well, I’m sorry to hear that our level of customer service did not meet your expectations. In response to your feedback, I will meet with the staff to review our guest...

Vancouver, Canada
Reviewed 15 April 2014

Room was not clean. and room amanity was very basic. Trash under the bed. There was not any hanger and I called to front desk and asked it but he did not anything. Kitchen cabinets & Drawers were dirty. I don't recommend this hotel.

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Helpful?
Thank davidy725
Manager_11525, Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our sincerest apologies for the level of customer service and the cleanliness in your room. I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Also, I will meet with the staff to...

Sterling Heights, Michigan
Reviewed 12 April 2014

*Carpet is filthy and had large burned marks. *Trash under the bed *Trash on the pull out couch *The ONE dresser they have was dirty. All the drawers were NOT cleaned. I could NOT put clean clothes in there. *Kitchen cabinets & Drawers were dirty. No point on having a kitchen when it is filthy. You can see the black...

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Helpful?
Thank schmbr
Manager_11525, Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

I appreciate you bringing your experience to our attention. Please accept our sincerest apologies for the level of professionalism displayed by some members of our staff and the level of cleanliness in your room. I am working with the staff to improve our cleaning procedures to ensure your experience is not repeated. Also, I will meet with the staff to...

Sterling Heights, Michigan
Reviewed 25 March 2014

I would recommend that the hotel owner do renovations to this hotel before giving a 2 star rating. The star rating should be more like a 1/2 star or 1 star. My husband and I stayed here for a weekend and the first room we were given had no headboard for the bed, and the towels and linen were dirty....

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Helpful?
Thank 148Sally
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Sally – The feedback provided in your review is much appreciated. I am glad to hear that you enjoyed our staff during your visit. Still, I apologize that the cleanliness and condition of your room did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is...

Detroit, Michigan
Reviewed 13 March 2014

Being at away on business all day...it makes sense to get a hotel close to to business but still reasonable in price. For the price I rate this hotel 5 stars... No complaints here...the staff make it a friendly/convenient place to stay.

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Helpful?
1Thank sprogk
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for sharing your experience with us. It’s great to hear that we were able to provide you with a friendly, convenient stay. I will be sure to share your comments with our staff. Thank you again for your kind remarks. We would love to provide you with another comfortable stay in the future.

Tucson, AZ
Reviewed 20 February 2014

I stayed here recently while apartment hunting in the area. The staff was very friendly and helpful. The room was a decent size, and comfortable. There was a little bit of rust and a few marks on the walls, but I don't think of that as a big deal. I slept well, and overall enjoyed my stay. Should the need...

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Helpful?
Thank MissMichigan88
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that the television stations we offer did not meet your expectations. Still, we are excited to know that we were able to provide you with friendly service and a spacious, comfortable room. The staff and I would like to thank you again for posting your review....

Wapakoneta, Ohio
Reviewed 7 February 2014

My Husband and I stayed here for 1 week and it was so nice!! I knew the minute we pulled up that it was going to be a nice place. The Staff here take pride in the property. The staff are so friendly and helpful, not to mention how friendly the "Extended Stay Folks" are too ;) Our room was...

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Helpful?
Thank Robin B
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Robin – Thank you for writing a review of our hotel. It is great to hear that you found our staff to be helpful and friendly during your stay with us. As well, I am happy that you enjoyed your clean room and your fully equipped kitchen. It would be our pleasure for you to repeat your experience with us...

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04/06/2017 05/06/2017
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Near Extended Stay America - Detroit - Sterling Heights

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Laundry Service
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Detroit - Sterling Heights

Address: 33400 Van Dyke Ave, Sterling Heights, MI 48312-5927
Region: United States > Michigan > Sterling Heights
Price Range: $98 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Detroit - Sterling Heights 2.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Extended Stay Sterling Heights
Sterling Heights Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Detroit - Sterling Heights staff and other travellers.
2 questions
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Prescott, Arizona
over a year ago

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Questions? Get answers from Extended Stay America - Detroit - Sterling Heights staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can easily cook in here! The hotel is in a good area and there are food places that are not too bad of a drive as well.”
K7251NXtimg, 1 May 2017 | Read review
“good place to stay”
tomE1050ZI, 13 Aug 2016 | Read review
“nook a room higher up”
maryd858, 13 May 2016 | Read review
“2 rooms out of 2..... they all were excellent and seem the same”
BARTNANCY, 30 Aug 2015 | Read review
“A stayed in a number of room, and they all are very good”
marklY2365QK, 19 Jul 2015 | Read review
5 of 5
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USD 88* /night
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Prices are for 1 room, 2 adults
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