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Holiday Inn Southgate - Heritage Center

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Holiday Inn Southgate - Heritage Center
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154 Reviews from our TripAdvisor Community

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Showing 153: English reviews
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Reviewed 3 weeks ago

We needed a hotel close to Detroit Metro and found this hotel on the IHG website for a reasonable price. As we had three children with us, being IHG members, we were upgraded to twin connecting rooms at no charge, which was a nice touch. The room(s) was a decent size and the bed was comfortable. It smelled nice in...

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Helpful?
Thank Sime R
Management response:

Thank you so much for your feedback and high rating for your past stay! We are pleased that you enjoyed yourself while you were here and that we were able to provide you with a comfortable and relaxing visit! I am glad that we were able to accommodate your preference of the connecting rooms as I understand how that makes...

Lake Charles, Louisiana
Reviewed 6 March 2017

This is a charming old property. With all of the cookie cutter chains out there, this property has a charm not found in most hotels. The property covers a huge area, with a long walk from room to lobby. There is a nice gazebo in the open air common area in the middle of the hotel. They have a huge...

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Helpful?
Thank johnp202014
Management response:

Goodevening John, My name is Larissa and I'm the front desk manager at the Southgate Holiday Inn and I wanted to personally thank you for the nice compliments about our hotel and such a high rating for your past stay here with us. You are right, we are one of the older lay-outs of Holiday Inn and are glad that...

lyle7692
Reviewed 4 February 2017 via mobile

For starters, yes this place is dated. But the rooms are clean, there's a bar, there's a restaurant, and a nice pool. We like this place. It had everything we needed for a hockey weekend and is built well so the boys weren't constantly being told to be quite.

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1Thank lyle7692
Burlington, Canada
Reviewed 11 November 2016

This is a full service Holiday Inn with a decent restaurant on site. It's located in a safe area of Detroit - easy access from the I75. Just 15 minutes from the Canadian border. The staff here is professional and friendly. On this stay we had a crazy post-party going on across the hall that woke us up at 1:00...

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Thank PROSCALER
Reviewed 6 October 2016 via mobile

We only stayed at this hotel for one night. It was outdated and needed some work but was clean. Their 9ft pool was very nice during adult swim hour. The breakfast buffet we could have gone without. Waitress' were nice but food fell sort of good. Wish elevator was in the middle of the hotel since we were at the...

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Helpful?
Thank Efrey23
IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Efrey23, Thank you for choosing us and for leaving a review. I am happy that you found our property clean. However, I understand that your stay was not 100% satisfactory due to the condition of the hotel and the level of service you received at the restaurant. Please accept our sincerest apologies for any inconvenience these may have caused...

Lexington, Kentucky
Reviewed 28 August 2016 via mobile

We were here for a high school reunion from Kentucky. When we checked in our room was 80 degrees with a non working air conditioner. They moved us to another room and while I was pushing the valet cart a housekeeping employee questioned me about the pillows I had brought from home saying they looked very similar to the hotel's....

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Helpful?
Thank Kris G
IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Kris G,, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information....

Fort Wayne, Indiana
Reviewed 3 August 2016 via mobile

The hotel is a little old and outdated but is clean for the most part. The old hall carpeting could use a good shampooing. There was a new trainee at the front desk but she did well with the help of her shadowing trainer. When I got to my room it was unusually hot at about 80°. I told the...

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1Thank Cemecomin
IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Cemecomin, Thank you for the candid review of our property. I am pleased to hear that you liked the room cleanliness, comfortable beds and smooth check-in experience. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is regrettable that you...

San Sebastian - Donostia, Spain
Reviewed 26 July 2016 via mobile

Again the team of employees were really nice and made the whole stay very nice. Absolutely perfect. The hotel is clean, spacious, and they have an agreement to use the huge gym just in from. Really nice to be able to train there for free. Nothing to complain about. On the contrary. Really nice hotel for business purposes in the...

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Thank Anton A
Reviewed 26 July 2016 via mobile

We stayed at this hotel for 3 nights/4days and thoroughly enjoyed it! The room was clean and offered daily cleaning service, which you could opt out of if you wanted; ditto the fresh towels. The indoor pool was awesome; our kids loved being able to shout and swim around while my husband and I took advantage of the tables around...

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Thank Eponine83
Central Michingan
Reviewed 25 July 2016

I've been staying here for years and have always received excellent service and had zero complaints about anything. However, I would still be sitting in the restaurant waiting for someone to acknowledge my presence if it hadn't been for Cassandra coming to my rescue and taking care of me even though I was not seated in her area. This happened...

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Helpful?
1Thank StxSheila
IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear StxSheila, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations and we appreciate your business with us. I am glad to read of your positive feedback on the excellent service received from one of our restaurant staff, Cassandra, and for regarding the cleanliness of the room received. It is...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Holiday Inn Hotel Southgate Banquet & Conference Center is the place to be for business or pleasure. Luxurious, spacious, clean & comfortable rooms await you in the downriver Detroit area. You will be treated like royalty with friendly, hospitable service. The Holiday Inn Southgate Banquet & Conference Center is the place to be and be seen. Your hotel features Downriver's largest indoor pool, whirlpool, exercise room, award winning & outstanding restaurant - Charlie s Chophouse - and lounge - Club Charlie s - with live entertainment on weekends. Our luxurious & elegantly decorated ballrooms accommodate 10-700 people. With over 35 years of combined experience, we welcome you to see for yourself why the Holiday Inn Southgate Banquet & Conference Center is second to none. The Holiday Inn Southgate Banquet & Conference Center is nestled in a beautiful, safe and comfortable suburban community, conveniently located off interstate I-75 exit 37 and Northline Road. Just 15 minutes from the heart of downtown Detroit, Detroit Metropolitan Airport 9 miles, Greenfield Village, Henry Ford Museum & Ford Rouge Tour 9 miles, MGM Casino, Greektown Casino, Motor City Casino, Casino Windsor, Comerica Park (Detroit Tigers) Ford Field, DIA Detroit Institute of Arts, Fox Theater, Joe Louis Arena, Cobo Hall, and so much more! Customer service is our top priority. Smiling & friendly faces await your next trip to the Detroit area. ... more   less 

Additional Information about Holiday Inn Southgate - Heritage Center

Address: 17201 Northline Rd., Southgate, MI 48195
Region: United States > Michigan > Southgate
Price Range: $138 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Southgate - Heritage Center 3*
Number of rooms: 339
Reservation Options:
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Also Known As:
Holiday Inn Southgate - Heritage Hotel Southgate
Southgate Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Southgate - Heritage Center staff and other travellers.
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Questions? Get answers from Holiday Inn Southgate - Heritage Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second floor, far wing.”
johnp202014, 5 Mar 2017 | Read review
“Away from the vending machines and party rooms”
PROSCALER, 10 Nov 2016 | Read review
“west side,facing courtyard for quieter rooms”
wblu, 13 Jul 2016 | Read review
“Don't stay here, good room does not exist!”
knowmyhotels, 23 Apr 2016 | Read review
“Second floor rooms are always the quietest.”
hollyk376, 10 Aug 2015 | Read review
5 of 5