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Holiday Inn Southgate - Heritage Center

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Holiday Inn Southgate - Heritage Center
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151 Reviews from our TripAdvisor Community

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Showing 150: English reviews
Burlington, Canada
Level Contributor
69 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 weeks ago

This is a full service Holiday Inn with a decent restaurant on site. It's located in a safe area of Detroit - easy access from the I75. Just 15 minutes from the Canadian border. The staff here is professional and friendly. On this stay we had a crazy post-party going on across the hall that woke us up at 1:00... More 

Helpful?
Thank PROSCALER
Level Contributor
7 reviews
Reviewed 6 October 2016 via mobile

We only stayed at this hotel for one night. It was outdated and needed some work but was clean. Their 9ft pool was very nice during adult swim hour. The breakfast buffet we could have gone without. Waitress' were nice but food fell sort of good. Wish elevator was in the middle of the hotel since we were at the... More 

Helpful?
Thank Efrey23
IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Efrey23, Thank you for choosing us and for leaving a review. I am happy that you found our property clean. However, I understand that your stay was not 100% satisfactory due to the condition of the hotel and the level of service you received at the restaurant. Please accept our sincerest apologies for any inconvenience these may have caused... More 

Lexington, Kentucky
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 August 2016 via mobile

We were here for a high school reunion from Kentucky. When we checked in our room was 80 degrees with a non working air conditioner. They moved us to another room and while I was pushing the valet cart a housekeeping employee questioned me about the pillows I had brought from home saying they looked very similar to the hotel's.... More 

Helpful?
Thank Kris G
IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Kris G,, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information.... More 

Travellers are raving about these Southgate hotels

Fort Wayne, Indiana
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 August 2016 via mobile

The hotel is a little old and outdated but is clean for the most part. The old hall carpeting could use a good shampooing. There was a new trainee at the front desk but she did well with the help of her shadowing trainer. When I got to my room it was unusually hot at about 80°. I told the... More 

Helpful?
Thank Cemecomin
IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Cemecomin, Thank you for the candid review of our property. I am pleased to hear that you liked the room cleanliness, comfortable beds and smooth check-in experience. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is regrettable that you... More 

Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 July 2016 via mobile

Again the team of employees were really nice and made the whole stay very nice. Absolutely perfect. The hotel is clean, spacious, and they have an agreement to use the huge gym just in from. Really nice to be able to train there for free. Nothing to complain about. On the contrary. Really nice hotel for business purposes in the... More 

Helpful?
Thank Anton A
2 reviews
Reviewed 26 July 2016 via mobile

We stayed at this hotel for 3 nights/4days and thoroughly enjoyed it! The room was clean and offered daily cleaning service, which you could opt out of if you wanted; ditto the fresh towels. The indoor pool was awesome; our kids loved being able to shout and swim around while my husband and I took advantage of the tables around... More 

Helpful?
Thank Eponine83
Central Michingan
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 July 2016

I've been staying here for years and have always received excellent service and had zero complaints about anything. However, I would still be sitting in the restaurant waiting for someone to acknowledge my presence if it hadn't been for Cassandra coming to my rescue and taking care of me even though I was not seated in her area. This happened... More 

Helpful?
Thank StxSheila
IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear StxSheila, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations and we appreciate your business with us. I am glad to read of your positive feedback on the excellent service received from one of our restaurant staff, Cassandra, and for regarding the cleanliness of the room received. It is... More 

Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 July 2016

I was in town recently for a funeral.The motel is very outdated and in need of renovating.First off there was bags of garbage outside the building by the door where we parked.Unfortunately they were still there when we returned several hours later.The carpets in the hallway are very dirty. When I turned the bed down there were two huge stains... More 

Helpful?
1 Thank Diana O
IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Diana O, Thank you for taking the time to convey your comments regarding your recent experience with us. Your willingness to spare some of your time to relay your comments is genuinely appreciated. We are sorry you did not enjoy you room accommodations and the free breakfast. We take our guest comments very seriously and always strive to improve... More 

Oakbrook Terrace, Illinois
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 July 2016 via mobile

This hotel is huge!! The jacuzzi suite was great! Two rooms with separate entrances... The restaurant/bar was nice... All u can eat soup & salad bar. What stood out the most about this hotel was the stellar customer service provided by the front desk ladies... Candice, Larissa, & MiMi went out of their way to make sure my needs were... More 

Helpful?
Thank Hannahleigh520
Pittsburgh, Pennsylvania
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2016 via mobile

This facility was a good choice for me on my way to Detroit. It was close enough to the city that it provided an easy access in the morning. It was also close to many restaurant choices. The lobby was nice, breakfast in the morning was good, especially since it was included with the room. Every person on the staff,... More 

Helpful?
Thank LPScott

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Hotel Southgate Banquet & Conference Center is the place to be for business or pleasure. Luxurious, spacious, clean & comfortable rooms await you in the downriver Detroit area. You will be treated like royalty with friendly, hospitable service. The Holiday Inn Southgate Banquet & Conference Center is the place to be and be seen. Your hotel features Downriver's largest indoor pool, whirlpool, exercise room, award winning & outstanding restaurant - Charlie s Chophouse - and lounge - Club Charlie s - with live entertainment on weekends. Our luxurious & elegantly decorated ballrooms accommodate 10-700 people. With over 35 years of combined experience, we welcome you to see for yourself why the Holiday Inn Southgate Banquet & Conference Center is second to none. The Holiday Inn Southgate Banquet & Conference Center is nestled in a beautiful, safe and comfortable suburban community, conveniently located off interstate I-75 exit 37 and Northline Road. Just 15 minutes from the heart of downtown Detroit, Detroit Metropolitan Airport 9 miles, Greenfield Village, Henry Ford Museum & Ford Rouge Tour 9 miles, MGM Casino, Greektown Casino, Motor City Casino, Casino Windsor, Comerica Park (Detroit Tigers) Ford Field, DIA Detroit Institute of Arts, Fox Theater, Joe Louis Arena, Cobo Hall, and so much more! Customer service is our top priority. Smiling & friendly faces await your next trip to the Detroit area. ... more   less 

Additional Information about Holiday Inn Southgate - Heritage Center

Address: 17201 Northline Rd., Southgate, MI 48195
Region: United States > Michigan > Southgate
Price Range: $138 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Southgate - Heritage Center 3*
Number of rooms: 339
Reservation Options:
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Also Known As:
Holiday Inn Southgate - Heritage Hotel Southgate
Southgate Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Southgate - Heritage Center staff and other travellers.
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Questions? Get answers from Holiday Inn Southgate - Heritage Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the vending machines and party rooms”
 of 5 bubbles PROSCALER, 10 Nov 2016 | Read review
“west side,facing courtyard for quieter rooms”
 of 5 bubbles wblu, 13 Jul 2016 | Read review
“Don't stay here, good room does not exist!”
 of 5 bubbles knowmyhotels, 23 Apr 2016 | Read review
“Second floor rooms are always the quietest.”
 of 5 bubbles hollyk376, 10 Aug 2015 | Read review
“If you don't have a car or don't/want to walk far, just ask for a room off the lobby. You'll be easily accommodated.”
 of 5 bubbles travelerTampaBay, 10 Mar 2015 | Read review
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