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The Westin Southfield Detroit

Hotels.comUSD 225*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 268*
USD 225*
USD 268*
USD 225*
USD 268*
USD 225*
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The Westin Southfield Detroit
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643 Reviews from our TripAdvisor Community

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Showing 630: English reviews
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Reviewed yesterday NEWvia mobile

Stayed for two nights in May. I don't think they've updated since last time I'd been (five years ago). Bed super comfy, pillows a tad feathery. AC wasn't working In room, but a call down resolved matter. Good location, ample free parking. Conceive will give water if you ask (instead of paying $5 in room). Room service menu was good...

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Helpful?
Thank Lindsay C
Michigan
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

Stayed for business, did not want to go home! From the moment I pulled into the valet, the service was impeccable. Every aspect of this hotel was warm and welcoming! The valet was kind and helpful, acknowledging my struggle with bags with a wonderful sense of humor. The registration desk was friendly and placed me in a quiet room away...

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Helpful?
Thank kellyd13
About Hotel's Favourite Review
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you so much for your response! We are so delighted to hear you had an all-around enjoyable stay with us. It is always such a pleasure to hear our staff was able to provide our guests with exemplary customer service. Please know we would love to welcome you back to the Westin Southfield Detroit in the future!

Nashville, Tennessee
Reviewed 2 weeks ago

I stayed here because it was attached to the building where I had business. The staff seems tired and beleaguered. The halls and rooms are quite dark. No coffee in the room and only room service fees to get a cup for the start of the morning. Not a place I would want to stay again.

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Helpful?
Thank cmartinVance
myrtle beach
Reviewed 3 weeks ago

I checked in on a Thursday night. I was actually hoping for two nights, but they were hosting some kind of Fantasy Geek Convention, and I had made the reservation at the last minute. They are also under remodeling, so the Fitness Center and Indoor Pool was off-limits. It Happens. I got my exercise by running up and down the...

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Helpful?
Thank drpoundsign
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response! We are so delighted to hear you enjoyed your stay with us during Penguicon. It is always a pleasure to hear our guests were provided with swift and helpful customer service! We will be sure to pass on all your kind words. We are looking forward to seeing you again at the Westin Southfield Detroit...

Cleveland, Ohio
Reviewed 3 weeks ago

Year after year, the Westin comes through for our convention. The staff is unceasingly smiling and friendly, the facilities are welcoming and pleasant. We ask a lot of the staff, and they go out of their way to accommodate us. Even when there are the inevitable hiccups--this year it was room keys that needed rekeying--the staff keeps their sense of...

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Helpful?
Thank z0ethe
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you so much for your response! We are so delighted to hear you enjoyed your time during Penguicon with us. We will be sure to pass on all your kind words. Please know it is always our pleasure to host Penguicon and we look forward to seeing you next year!

Reviewed 3 weeks ago

Come for the sleep. Stay for the showerheads. Adopt the staff as family. I stayed here for a convention this past weekend and there was nothing that the hotel could have done better. They worked with the convention to provide an ideal experience. The staff was as into our convention as we were, and their energy was amazing and contagious....

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Helpful?
Thank Bagel G
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you so much for your response! We are absolutely delighted to hear you had an all-around enjoyable stay with us at Penguicon this past weekend! It is always a pleasure to hear our friendly staff was able to provide our guests with a positive, memorable experience. We are looking forward to seeing you next time at the Westin Southfield...

Reviewed 3 weeks ago

I have been staying here for about three years. The staff go the extra mile. I love the new remodeling. The phone charging stations near the business center were very useful. The meeting rooms and auditorium were beautiful, surrounded by plentiful couches and armchairs for casual discussion after the conference sessions.

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Helpful?
Thank Matt A
Troy, MI
Reviewed 3 weeks ago via mobile

Our large convention (we had the entire hotel) was treated yet again incredibly well by the versatile and kind staff at this Westin property! Our needs were met swiftly, and the staff gave useful recommendations that improved accessibility and travel flow around the department I was helping to manage. Help was provided at all hours with no complaint, and they...

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Helpful?
1Thank jeffmarraccini
Reviewed 3 weeks ago

Ive been staying here yearly for about 4 years. This year I ended up booking late and the staff I contacted for support spent days emailing me back and forth to finally help me get a room when the hotel was booked full. I had a great time, the room was clean and food was really good.

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1Thank Rickey L
Chicago, Illinois
Reviewed 3 weeks ago

We had a nice stay at the Westin Hotel, but they need a little work on the training their staff. the room was very spacious and the room was clean, but it was fairly obvious that the bathroom floor is not washed each time a guest uses the room, It wasn't terrible, but I expect the room and floors to...

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Helpful?
Thank GarryZ
westinsouthfield2016, Guest Relations Manager at The Westin Southfield Detroit, responded to this review

Thank you for your response. We would like to extend our sincerest form of apology that your stay with us was not up to typical Westin standard. Cleanliness is one of our highest priorities and it is disappointing to hear we were unable to meet our mark. We also understand the need for a nice, hot shower in the morning...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Near the quiet suburbs and only being 20 minutes from downtown, The Westin Southfield Detroit is near many Fortune 500 headquarters and with access to the Southfield Town Center's 5 corporate towers. ... more   less 

Additional Information about The Westin Southfield Detroit

Address: 1500 Town Ctr, Southfield, MI 48075-1141
Region: United States > Michigan > Southfield
Price Range: $193 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Southfield Detroit 4*
Number of rooms: 388
Reservation Options:
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Also Known As:
The Westin Southfield Detroit Hotel Southfield
Westin Southfield Detroit
Southfield Westin
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Southfield Detroit staff and other travellers.
6 questions
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Questions? Get answers from The Westin Southfield Detroit staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose an -01 room for two solid walls of windows.”
bagelg2017, 1 May 2017 | Read review
“All rooms are quiet, but rooms on the 11th and 12th floors are the executive and quiet floors.”
Markburt, 1 Apr 2017 | Read review
“Choose a room that is higher up and not near the elevator”
cbmae1965, 26 Feb 2017 | Read review
“Ask for a room facing away from the Freeway”
Yellowbird1, 18 Feb 2017 | Read review
“Stay high for a better view”
CAFL1, 11 Feb 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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