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If you ever read my reviews, the first quality I look for in a property is the Guest Service. It doesn't matter how beautiful and elegant the building stands. Your greatest resource and revenues will generate from great staff. This is why I take time...More
Thank Latoya D
Response from Daniel S, General Manager at Detroit Marriott SouthfieldResponded 20 January 2015
Thank you so much for taking the time to give such wonderful feedback about our staff. I will make sure I speak with each and every associate you have mentioned. I look forward to meeting you next time you are visiting.
Stayed at this location three times in as many months. Every visit had maintenance or housekeeping issues. Felt like I ended up 'settling' for the least offensive room. Staff indicated that room renovation will be starting soon; I will not be staying here again until...More
2 Thank ChynnaBlu
Response from Daniel S, General Manager at Detroit Marriott SouthfieldResponded 5 January 2015
Thank you for taking the time to write a review following your recent stay with us. I am truly sorry for the condition of the room and amenities. While we are waiting on our full renovation we are striving to meet and exceed our guests...More
I love this hotel! I've been staying here since the late 1990's and it's my #1 place to stay in Southeast Michigan. They've made several updates since I first stayed but the customer service remains the same.... Outstanding! The front desk staff is always pleasant,...More
1 Thank danita s
Response from Daniel S, General Manager at Detroit Marriott SouthfieldResponded 29 December 2014
Thank you so much for the kind review. We look forward to serving you in the future and I will pass along your comments to our staff.
I'm a gold member and stay at Marriotts all over the United States. I was "greeted" by a sullen woman with no intention of even being slightly cheerful. I was given room 217, a very small room with almost no outlets to charge my phone....More
1 Thank AJS322
Response from Daniel S, General Manager at Detroit Marriott SouthfieldResponded 9 December 2014
Thank you for your review. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve that. We’ve addressed...More
If this property was not a Marriott my review would be MUCH different , however it is , and I expect Mariott standards. First of all this hotel is not handicap acessible when you arrive. The doors do not open automatically and if they have...More
Response from Daniel S, General Manager at Detroit Marriott SouthfieldResponded 2 December 2014
We appreciate the feedback on your recent stay with us. I was happy to hear that you had a positive experience with our staff. I am truly sorry for the age and upkeep of the hotel, we are in the process of updating the physical...More
USD 99 - USD 235 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#1 Green Hotel in Southfield
Non-Smoking Rooms ,
Number of rooms
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