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Extended Stay America - Detroit - Southfield - Northwestern Hwy.

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Traveller (3)
Room & Suite (7)
Dining (2)
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Overview
  • Excellent25%
  • Very good19%
  • Average16%
  • Poor11%
  • Terrible29%
Travellers talk about
“hassle free”(2 reviews)
“felt like home”(2 reviews)
“kitchen area”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Additional information
Offers from Extended Stay America - Detroit - Southfield - Northwestern Hwy.
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Offers from Extended Stay America - Detroit - Southfield - Northwestern Hwy.
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (109)
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Traveller rating
28
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LanguageEnglish
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All reviewshassle freefelt like homekitchen arearecommend this hotelbed was comfortablefirst floortrashpanskitchenettesleeping
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1 - 5 of 109 reviews
Reviewed 5 days ago

I have stayed at this hotel many times, but recently the management is very rude which is very disappointing. There was nothing available to put out for the complimentary breakfast and when I asked for toilet paper I was told they didn't have any...really?!?More

2  Thank dianealbaugh
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 4 days ago

Diane, thank you for choosing us again. Please accept our apologies for the inconvenience you experienced with our staff. This is not the type of review we are accustomed to receiving, and we are reviewing this with our team. All in-room amenities are always available...More

Hotel's Favourite
Reviewed 30 July 2017

I just stay one night Friday july 28 2017, since this is a pet friendly hotel, I ask for a Pet Free Room. I checked in around 4.30pm. The girls behind the desk were really friendly, maybe one was a trainee not sure. They gave...More

Thank mike h
Response from 00esa, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 31 July 2017

Mike, thank you for sharing your experience at Extended Stay America - Detroit - Southfield - Northwestern Hwy. We are delighted to read you loved the comfort of your clean room and were impressed with the service provided by our courteous associates. It was a...More

Reviewed 1 week ago

I was set to arrive after hours and had made note of it on my reservation. When I arrived, I tried using the phone to call, but it was out of service. I called the business number, and when I was on the phone with...More

2  Thank Amy T
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 1 week ago

Amy, thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same...More

Reviewed 12 April 2018

I will never recommend this place to anyone the staff here are horrible mainly the manager which is such a disappointment. The front desk agent told me my card will not be charged and my statement came saying that I was charged for no-show fee,...More

2  Thank MsTrece87
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 12 April 2018

Trece, thank you for your feedback. We are very sorry you were not happy with the service provided by the staff. We are working with our entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. With...More

A TripAdvisor Member
13
Reviewed 10 April 2018 via mobile

I’ve rented rooms here in the past and spent well over a total of $2,000 in past three months. So you’d think they would treat me a little better? Well needless to say I booked a room through third party and got to the hotel...More

3  Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 11 April 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Business Centre with Internet Access
Laundry Service
Room amenities
Microwave
Details
Price range
USD 72 - USD 99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 72 - USD 99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (3)
Room & Suite (7)
Dining (2)
Questions & Answers
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palrobyn
I have never considered towels at a hotel an accommodation; I thought of it being a requirement. However, upon our arrival we checked and noticed there was no linen provided for the sofa bed. I immediately called the front desk to ask for linen. The room phone was horrible, you could barely hear the receptionist. However, about 10 minutes later I get a call on the room phone telling me the linen is ready for me to pick up at the front desk. I was flabbergasted, you want me to come down to get the linen? Nevertheless, I checked in with 4 guest. So I noticed it was only one facial towel in the room. I asked the front desk since I’m at the front desk to pick up my linen can I have some more towels. It was only one face towel. They explained to me that I must turn in the dirty towel to get one new towel. How is that possible and it is 4 of us in the room. I have never experienced this level of service and it is utterly ridiculous the level of comfort you offer your guest . Not to mention the folded paper that was put up under the refrigerator to make it leveled. This hotel should be labeled as a motel based upon the services provided. I’m disgusted!!!!
4 February 2018|
Answer
Response from Charlene L | Reviewed this property |
I didn't have that issue. I did ask for more towels and was given them without turning them in...I agree this should be a motel. The service here sucks.
0
Votes
Room Tips
"Bring your own utensils or buy them from Walmart or Meijer."
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"Lower floor was perfect"
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"Maybe away from desk, and outside door"
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"The better rooms are on the opposite side of the freeway. Rooms on the back of the hotel don't encounter..."
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