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Very dirty, open soap and thrown towels were in the bathroom upon arrival. The front desk was pleasant. The halls were noisy. I had a room of guys watching me go into my room. I had a hard time opening the room doorMore
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Response from 00esa, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 2 weeks ago
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. I will share your concerns with my housekeeping team so that we will be...More
Quick check in with easy parking available. Very personable and upbeat desk attendant. Clean lobby and room. Kitchen area was dated but clean.
Bed was comfortable, pillows could have been more fluffy as it took three of the four to work for better sleeping.
Response from 00esa, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 4 weeks ago
Thank you for being our guest and taking the time to review your experience at Extended Stay America - Detroit - Southfield - Northwestern Hwy. We are happy to know that you liked our front-desk service, convenient location and your well-appointed room as well. Please...More
Too expensive I was there for 6 nights 87 dollars a night for a king book though their site in was supposed to had 25% percent off still haven't received my money back not that serious i should have just stayed at the Marriott for...More
Response from 00esa, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 4 April 2017
Thank you for letting us know about your stay, and we sincerely apologize for falling short of your expectations. We make every effort to ensure our rates are competitive with like hotels in our area. We request you to reach out our Front Desk team...More
Nice place to stay for short stay or few days. Pet friendly, close to restaurant's and close freeway direct to Detroit. Price was reasonable and some amenities were available. Ample parking and there was a quickie type of breakfast i.e...... muffins and coffee.
This place is awful. I checked in to a dirty room then asked to be moved. It was cleaner in regard to the kitchen floor but the carpeting was beyond anything reasonable. No hangers in the closet and nothing in the cupboards. You have to...More
2 Thank A2deb
Response from Manager_11525, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 24 January 2017
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize about the condition of your stay, especially the lack of cleanliness you endured. In response to your feedback, I will be coaching our staff on the...More
USD 77 - USD 95 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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