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when we stay at a hotel for 4 nights, I don't expect to have to take your own towels down to the front desk to exchange for clean ones each day.. and when the hotel advertises free breakfast, I expect more than a couple muffins...More
1 Thank Laurie131
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty RoadResponded 3 August 2015
Thank you for taking the time to write a review of your stay. Please accept our apologies that our amenities were not to your satisfaction. To prevent this from happening again, my team will ensure that all guests are informed of hotel policies at check-in....More
I read many reviews prior to making my reservation and almost cancelled after reading some that were less than favorable. I'm glad I didn't cancel because I was very happy with the room, the service from the staff and the cleanliness of the entire facility....More
Thank Belinda P
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty RoadResponded 9 June 2015
Thank you so much for sharing your experience with us. I'm thrilled that you were satisfied with your stay. I'm so glad you were able to enjoy our fully equipped kitchens. I truly appreciate your kind comments regarding our friendly and accommodating staff. The staff...More
When trying to check in at 1am after a long drive, I was told that the computers were down and would have to wait to check in even though she had my paid room reservation laying right in front of her I asked then well...More
2 Thank tylrmd63
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty RoadResponded 5 May 2015
I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are going to take corrective actions to ensure...More
I was passing through novi mi this past weekend and I was tired and decided to stay in this extended stay hotel in novi mi. At first it seemed like a pleasant place to stay. My first warning should have been when i got there...More
1 Thank brian f
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty RoadResponded 16 April 2015
I appreciate you taking the time to write a review of your experience with us. The cleanliness and service issues you described are unacceptable and I sincerely apologize for your experience. In response to your feedback, my staff and I will be thoroughly inspecting guest...More
Good experience, Most of the personnel were friendly and kind, breakfast is few (drag and eat) Basically fruits and gran bars. No Gym in case you want to consider it but if you stay there you can cook your own food.More
1 Thank JordacheMR
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty RoadResponded 6 April 2015
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the staff and our fully equipped kitchens. Once more, thank you for posting your review. We look forward to having you visit with...More
USD 84 - USD 126 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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