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DoubleTree by Hilton Hotel Detroit - Novi

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DoubleTree by Hilton Hotel Detroit - Novi
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416 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Detroit - Novi
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Showing 405: English reviews
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 October 2016

Hard to find with all the construction. I finally arrived; not one person offered to help me with my luggage, etc. and I was by myself. The person at the desk told me I should park around the corner so I could see my car from my room. I was so confused. I parked right outside the front door as... More 

Helpful?
Thank Teri C
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Dear Teri C, We’re sorry we didn’t provide the quality of amenities you expected during your recent stay at our hotel. We apologize for the maintenance issues encountered and we’re working with our team to ensure the situations don’t happen again. If you return to our area, we hope you’ll stay with us again and give us an opportunity to... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 October 2016

A group of us decided to have a couple of drinks. the bar was closed so we stood outside, we were very quiet. The night manager rudely told us to move. So we moved to finish our drinks. He found us again and told us to go to our rooms. We did and then we heard the police outside the... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Nobooksmate
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Dear Larry M, Thank you for your review of your recent experience at our hotel. We’re very sorry that you and your group encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that the next time you’re in the... More 

Chicago, United States
1 review
Reviewed 25 October 2016

Toilet broken and water not cleaned up completely afterward, Smelly pillows. Lamps not plugged in so had to hunt in dark room for outlets. Fruit flies in the bathroom sink Cable did not work consistently No shower caps in room,was suppose to call front desk for them. Really, how cheap can we be at a Doubletree Front desk staff answering... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Letitia C
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Dear Letitia C, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered and we’re working with our team to ensure the situations don’t happen again. We hope that the points posted for the issues experienced will help you with your next reward stay,... More 

Detroit, Michigan
1 review
Reviewed 25 October 2016

Super disappointed in the hotel, mold across the ceiling of the room, smelled of mildew and my shower wouldn't drain. The evening guest service when I checked in was incredibly rude, morning staff was nicer. Breakfast was terrible, $12 for hard, cold eggs (at 8am) and Gordon foods danishes.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Christine M
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Dear Christine M, Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to be sure our... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 October 2016 via mobile

I travel a lot and I've always love Double tree. This time I visited my friend in Michigan so they picked This hotel for us and i was so happy cause Double tree has nice accommodate and service and the room always clean. Till one incident that doubt me , I usually bring my own personal bath stuff but this... More 

Helpful?
Thank 'ENee T
Atlanta, Georgia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 October 2016

Overall, amenities were nice and clean. My only concerns was the hair in the sink and bathtub. Also, breakfast was limited and was shut down too early. Lunch food quality was fair. The staff members were very nice and helpful. I also learned that Hilton doesn't reward points if I booked through a third party. Not cool. I'm considering whether... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Merritt001
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 October 2016

The staff were all pleasant. I had a slight problem with my room but when brought to their attention it was remedied. I appreciated that, but it was enough to discourage me in the future. Breakfast was fine as was the service. I was disappointed they did not offer a shuttle or car service as this is one of the... More 

Helpful?
Thank cfaap
1 review
Reviewed 21 October 2016

Found the front desk person too be extremely rude. Big bald guy, night shift. Sitting with friends in the lobby at 1am, not causing any trouble or noise. We are all adults over 50 years old and he approaches us and says " ok time to wrap it up and get to your rooms, I'm not going to play the... More 

Helpful?
Thank Larry M
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Dear Larry M, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that the next time you’re in the area you’ll visit... More 

Atlanta, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2016 via mobile

This hotel is below average. There are all sorts of issues in common areas that have gone unfixed for my entire stay, and I'm sure for much longer. Depending on where your room is, it can be a very long walk to the lobby as this is a square, 2 floor hotel. Just about the only perk here is free... More 

Helpful?
Thank James G
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Dear James G, Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms and encountered housekeeping issues. We appreciate your feedback, and will address your comments with our team while we work to improve our guest experience. We hope you’ll stay with us again soon and tell... More 

Troy, Michigan
1 review
Reviewed 19 October 2016

Upon arrival, staff was friendly. Greeted with warm choc. Chip cookies. There were no luggage carts, had to use a cart from the kitchen which they use to haul food. Both check in and check out. Room service, terrible. Food cold and over cooked. great location though.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank L966EGrebeccaf

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Full service, upscale, moderately priced, suburban hotel. Spacious rooms and a very warm and inviting lobby with fireplace and lounge. Garden Cafe for Breakfast, Lunch and Dinner. Evening Room Service. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Detroit - Novi

Address: 42100 Crescent Blvd, Novi, MI 48375
Region: United States > Michigan > Novi
Price Range: $109 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Detroit - Novi 3.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Doubletree Hotel Detroit Novi
Doubletree Novi
Novi Doubletree
Hotel Style:
#3 Business Hotel in Novi
#5 Family Hotel in Novi
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Detroit - Novi staff and other travellers.
1 question
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Brevard, North Carolina

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Questions? Get answers from DoubleTree by Hilton Hotel Detroit - Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor rooms had easy access from parking lot”
 of 5 bubbles Frontrowgreys, 4 Dec 2016 | Read review
“Away from the construction work”
 of 5 bubbles ReadySetGox10, 12 Oct 2016 | Read review
“Ask for a room further from the thruway if there are any.”
 of 5 bubbles BabkaM, 29 Sep 2016 | Read review
“Garden view is my fave”
 of 5 bubbles crashingac, 27 Jul 2016 | Read review
“Ask for the upgrades when you check in, may be available.”
 of 5 bubbles 1331jc, 21 Jul 2016 | Read review
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