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Novi Oaks Hotel

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#13 of 15 Hotels in Novi
GreenLeadersSilver level
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Novi Oaks Hotel
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237 Reviews from our TripAdvisor Community

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Showing 231: English reviews
Bloomfield Hills, Michigan
Reviewed 12 January 2015

We chose to stay here as its very close the the twelve oaks shopping mall and we were there for business for one night even though we stay in the suburbs. Nothing spectacular but a clean and well maintained property. Will recommend.

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Helpful?
Thank DrVAhluwalia
HotelStaff0, Sales Coordinator at Novi Oaks Hotel, responded to this review

Dear DrVAhluwalia, Thank you for taking the time to review your last stay with the Crowne Plaza Hotel in Novi, your impression is extremely important to us and we are very pleased that you enjoyed your stay. Thank you again for taking the time to review your recent stay, and we look forward to your return!.

Toledo, Ohio
Reviewed 20 December 2014

I booked two nights on my corporate rate, which was $75 a night. When I arrived, I asked about an upgrade. I was told none were available. I then responded, “Really? Even for an IHG platinum elite?” The front desk clerk then told me he had a master suite available, if I wanted it. Of course I wanted it. I...

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Helpful?
Thank planetraincar
IHGCare, Guest Relations Manager at Novi Oaks Hotel, responded to this review

Dear planetraincar, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept...

Troy, Michigan
Reviewed 15 December 2014

I enjoyed the amenities at this hotel and found it to be a quiet respite from the chaos surrounding it at Twelve Oaks Mall and other shopping complexes. The pool was very inviting, the restaurant excellent, but above all, the staff was very helpful. From Mark at the Chophouse to Krystal at the front desk and of course the effusive...

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Helpful?
Thank fcrane35
HotelStaff0, Sales Coordinator at Novi Oaks Hotel, responded to this review

Dear fcrane35, Thank you for taking the time to review your most recent stay with us. We are so happy to hear that you enjoyed your stay and the service that you received from our staff. We will be sure to pass along your compliments to Mark, Crystal and Wisam. Thank you again for taking the time to review your...

Windsor, Canada
Reviewed 12 December 2014

We chose the Crowne Plaza because of its location to the Twelve Oaks Mall and shopping. The elevator in the main lobby was broke down and had to walk a long maze to get to one of the other elevators, day 2 the elevator is still broken and after shopping all day carrying our bags to our room through the...

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Helpful?
Thank patpet_27
Manitou Beach, Michigan, United States
Reviewed 10 December 2014

Hubby and I stayed one night, choosing the Crown Plaza only for the reasonable price, on-site bar & restaurants, and proximity to Twelve Oaks Mall. What a find! The staff seems to treat everyone like royalty. We observed the concierge personally escorting guests to the Novi Chophouse, introducing them to the bar tender. We considered taking the hourly shuttle to...

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Helpful?
Thank Lynn W
Nick K, Sales Coordinator at Novi Oaks Hotel, responded to this review

Dear Valued Guest, Thank you for your comments regarding your recent stay at the Crowne Plaza hotel in Novi, MI. We are so pleased that you enjoyed your stay and we will relay your feedback with the staff. We look forward to the opportunity to have you return to the Crowne Plaza Novi in the future.

Quincy, Michigan
Reviewed 10 December 2014

Excellent service from check in to check out. Close to shopping mall, dining and night time entertainment. The front desk staff are very efficient and helpful. The Chop House restaurant on site is excellent.

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Helpful?
Thank Candy C
Nick K, Sales Coordinator at Novi Oaks Hotel, responded to this review

Dear Candy C, Thank you for taking the time to leave a review regarding your most recent stay at the Crowne Plaza hotel in Novi, MI. Your feedback is appreciated and we look forward to having you stay with us in the future at the Crowne Plaza Novi. Thank you,

Ontario
Reviewed 8 December 2014

I stayed at this hotel for 2 nights last week on a business trip. Although a little difficult to find, once there i had a most enjoyable stay. The facility is a little older but it well maintained and extremely comfortable. I had one of the best nights sleeps I've had in ages. The staff is extremely courteous and helpful....

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Helpful?
Thank jmcdougall9
Nick K, Sales Coordinator at Novi Oaks Hotel, responded to this review

Dear jmcdougall9 , Thank you for writing a review about your most recent stay at the Crowne Plaza Hotel in Novi, MI. It is our pleasure to have you as our guest and your feedback is very important to us!

Reviewed 5 December 2014

I stayed at this Hotel in June 2014 and am currently staying at the same place. The free Drop & Pickup offered by this Hotel is an Excellent facility. Also I would like to specifically thank Mr. Knight & Mr. Wisam for going a step further and extending the drop & pickup facility beyond the specified limit by a couple...

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Helpful?
Thank Mahadevan T
Nick K, Sales Coordinator at Novi Oaks Hotel, responded to this review

Dear Mahadevan T, Thank you for taking the time to leave a review regarding your past stay at the Crowne Plaza Hotel in Novi. We appreciate your feedback and will relay the positive comments to our staff. Thank you again for your feedback.

Reviewed 4 December 2014

Room was large and comfortable and had a frig/MW combination. Quiet, elegant surroundings. Gorgeous soaps and lotions containing many essential oils. Bed with lots of pillows. Modern yet cozy. Indoor pool and gourmet restaurant. Great shopping across the property. Coffe and tea in lobby. Friendly gracious staff.

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Helpful?
Thank Inexcelsisdeo
HotelStaff0, Sales Coordinator at Novi Oaks Hotel, responded to this review

Dear Inexcelsisdeo, Thank you for taking the time to review your most recent stay at the Crowne Plaza Hotel in Novi. We are so happy to hear that your room was cozy and that you enjoyed the indoor pool and restaurant. Thank you again for taking the time to review your recent stay, and we look forward to your return!

Oak Park, Illinois
Reviewed 4 December 2014

This hotel can truly use some upgrades my double executive was very dirty stained ottoman, greasy food stains on the nightstand and a hot smelly refrigerator which I was later told by staff it was a cooler not a refrigerator guess it was my job to pack the cooler with ice...I digress, so after I complained I was moved and...

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Helpful?
Thank Tracee76
Nick K, Sales Coordinator at Novi Oaks Hotel, responded to this review

Dear Tracee76, Thank you for taking the time to review your most recent stay at the Crowne Plaza Hotel in Novi. We are extremely disappointed to learn that you found several aspects of your stay less than satisfactory and are taking the necessary steps to improve the areas mentioned. We appreciate your feedback and will use it to improve our...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Situated in the northwest Detroit suburbs, our hotel in Novi, MI is surrounded by dining, local golf, museums, and shopping. If you're traveling for business, take advantage of our close location to top companies in the area such as Nissan, Magna, Metalsa, and Toyota. While our free Wi-Fi access and Business Center help you prepare for a big meeting, our complimentary area shuttle gets you there on time. Few Novi, Michigan hotels can compete with our meeting facilities. With 9,200 sq f of space, we have room for any size event. The Epicurean Group is our exclusive caterer. When it's time to play, we are surrounded by the Fountain Walk Entertainment District and minutes from area attractions like Links of Novi Golf Course, Twelve Oaks Mall and Kensington Metro Park, where you can enjoy the outdoors year-round in Novi, Michigan. Our hotel's location is just a short drive from popular Detroit attractions: Ford Field, Comerica Park and the Henry Ford Museum. Your comfort is a priority at our hotel in Novi, MI which is why we provide the best in services and amenities. We offer year-round swimming with both an indoor and outdoor pool. You can relax in the whirlpool after a workout in the Fitness Center. With two restaurants, Deli Unique and fine dining No.VI Chophouse, you're sure to find something delicious! ... more   less 

Additional Information about Novi Oaks Hotel

Address: 27000 S Karevich Dr, Novi, MI 48377-3310 (Formerly Crowne Plaza Hotel Detroit-Novi)
Region: United States > Michigan > Novi
Price Range: $141 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Novi Oaks Hotel 3.5*
Number of rooms: 122
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Also Known As:
Crowne Plaza Novi
Hotel Style:
#1 Green Hotel in Novi
#4 Romantic Hotel in Novi
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Questions & Answers

Here's what travellers have asked, with answers from Novi Oaks Hotel staff and other travellers.
3 questions
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Mount Sterling
6 months ago
Toronto, Canada
over a year ago
over a year ago

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Questions? Get answers from Novi Oaks Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from there”
rusht2017, 31 Mar 2017 | Read review
“Request a renovated room”
NuHatt, 24 Mar 2017 | Read review
“Just do yourself a favor and skip this property entirely”
Noahsmommy777, 28 Dec 2016 | Read review
“Inside rooms have access and view of the pool area”
dolphinslaxer, 30 Nov 2016 | Read review
“Ground floor rooms away from the indoor pool would be best if you want peace and quiet over the weekend.”
steveL7656UD, 20 Nov 2016 | Read review
5 of 5