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Country Inn & Suites by Carlson

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65 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites by Carlson
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Showing 62: English reviews
Reviewed 13 May 2015

This hotel was very nice. Our room was a suite and one of the largest I've seen. The only negative was the pool was having maintenance and we couldn't use it. The breakfast buffet was good with many options.

Thank susiQ6
Reviewed 2 May 2015

Everyone knows what to expect from a Quality Inn and this lives up (or down) to its reputation. Some peeling wall paper, free but spotty WiFi, chipped furniture, low end toiletries, and an old fashioned tube type color TV. Staff was friendly enough and free breakfast was hardly worth the trouble. If the location is what you need, then go...

2Thank Bert S
Sparta, Wisconsin
Reviewed 25 January 2015

I travel doing inspections and when I do I always travel with my cat. This Q.I. is clean, comfortable, and pet friendly! They charge $10 per night for your furry friend, which is so much better than the 25 that their competitors do. The one thing that I think they need is to improve the breakfast items: adding Salsa (or...

Thank Robert D
Reviewed 24 October 2014

Attempted to stay here. Looked inviting from the outside. Felt "sticky inside" Room was dirty. walls had stains from liquids, bath had black dirt or mold in corners and in grout of tile. Staff was nice enough but the place is not well kept.

Thank GMBayCity
Reviewed 31 July 2014 via mobile

Stayed with here with my wife while she attended class for her agency license. Great location but a little dated. Really need to update televisions in the rooms. You could see lines going through them.

Thank Stephen M
Cheboygan, Michigan
Reviewed 9 July 2014

Booked one night to attend a family affair. Just needed and place eto cleanup and sleep. The TVs are old style and just a few channels available and the pictures were not very good. For those who need a pool, it is still closed. We asked for a room on the 4th floor because the 2nd floor is where they...

Thank juzlittleoldme
Reviewed 30 May 2014 via mobile

Let's be clear, this hotel is not meant to be a tier 1 hotel. However, it is very nice. We checked in very easily after a disappointment at another hotel. It's not fancy at all, but it's very clean and comfortable. The staff is courteous, knowledgeable, and kind. For $71 a night, this is a must stay.

2Thank John C
A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 10 February 2014 via mobile

Upon arriving at we were welcome we were there for an extended stay do to home construction. The pool was down for maintenance which is understandable. The hotel set up for direct billing with our insurance company and the insurance company cut them a check and they couldn't wait for a check according to upper management (Lamar ) so upper...

1Thank A TripAdvisor Member
Los Angeles
Reviewed 9 January 2014

After reading other reviews I was reticent, but this turned out to be a fine (albeit average) hotel. You can tell they have been renovating - my room had fresh paint, newish furniture, new carpet. Many things are still in the works - pool and spa is still closed, vending machines don't work, and for several days the TV only...

Thank SusanKLosAngeles
Toronto, Canada
Reviewed 4 January 2014

We choose to stay at the Quality Inn on New Years, this was due to availability within the area. One of the first things we did was try to get into the Wireless internet as its one of the advisement's the hotel offers "Free Wifi", we used the password given and to no avail. When we called the front desk,...

Thank Steve K
Quality I, General Manager at Country Inn & Suites by Carlson, responded to this review

Dear Mitchell, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an...

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Management photos: Courtesy of the property manager

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Country Inn & Suites by Carlson

Address: 21625 Haggerty Rd, Novi, MI 48375-5310 (Formerly Quality Inn and Suites)
Region: United States > Michigan > Novi
Price Range: $119 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites by Carlson 2.5*
Number of rooms: 83
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Questions & Answers

Questions? Get answers from Country Inn & Suites by Carlson staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call first..... and ask for a quiet room. Of course, when I did that, the said they would have to charge me more.....”
 of 5 bubbles PhoenixTopMan, 10 Aug 2016 | Read review
“find another hotel”
 of 5 bubbles watsonc49201, 5 Aug 2016 | Read review
“make sure room is cleaned well”
 of 5 bubbles donc281, 18 May 2016 | Read review
“Skip - it -”
 of 5 bubbles X6159OXmichaelc, 4 Nov 2015 | Read review
“Ask about their alleged "breakfast" before you book.”
 of 5 bubbles JohnH42104, 2 Jul 2015 | Read review
5 of 5