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Country Inn & Suites by Carlson

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1 room 2 adults 0 children
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65 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites by Carlson
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Showing 62: English reviews
Las Vegas, Nevada
Reviewed 24 November 2015

Went to Novi for a family visit and decided to stay for one night at this hotel. front desk clerk was rude when I checked in. he was talking in a foreign language so when I asked him to speak in English, he started giving me attitude. so I asked for manager and he said "Im the manager(Henry)". the room...

Thank Steffie001
Reviewed 18 November 2015

The room was clean, the shower hot. They have a fireplace in the lobby to give a comfy feel to the place. Breakfast was standard fare with cereal, muffins, yogurt, bacon, waffles, but they also had fresh fruit-bananas, apples which was nice. They have an entertainment area nearby with movie theaters, gym, bowling, dancing, bars, restaurants, etc that was pretty...

Thank lorih847chicago
Reviewed 5 November 2015

1. Decent Area/Parking Lot well lit. 2. Decent Lobby. 3. Decent Breakfast area (Although the bacon was soggy wet mess - cheap setup) 4. Decent size rooms. 5. Friendly Staff. 6. Room was outdated. 7. TV was tube - it made horrible noise when it was on. 8. The phone buzzed when plugged in (I had to unplug them to...

1Thank Michael C
Muskegon, United States
Reviewed 12 October 2015

We stayed at this hotel thinking that all we were going to do is sleep and save money. The price was one of the lowest for the area. But unfortunately you get what you pay for. The sink in the room would not drain. The lock on the door was broken. The T.V. was right out of 1980s. We killed...

1Thank Robert W
Novi, Michigan
Reviewed 11 October 2015

This property was really a disappointment. I have actually stayed here before, and although it was never anything special, it was clean, reasonably priced, and the staff was friendly, although completely incompetent. This time, however, was truly terrible. So terrible, in fact, that this is the first time I have ever actually made a formal complaint. The property is in...

Thank rtrcigars
Reviewed 28 September 2015

Terrible breakfast if you want more than just bacon which there was a lot of but nothing else. Internet was non existent. Room was clean and tidy. Staff were pleasant but inefficient. Every room in town was booked so this is why we selected this hotel and for the price it certainly got the job done but don't expect miracles.

Thank willys1945
Reviewed 2 September 2015

We booked this last minute. I had seen this hotel and reviews online before but never booked here. We were happy we did this time. It has a nice appearance. The room was clean and the bed comfortable. No, the TV is not up to date but we managed. The breakfast had plenty of cereal milk and breads, except for...

1Thank Holly S
Montreal, Canada
Reviewed 22 July 2015

Looks great from the outside but inside was disappointing. Rooms could use some updating. Our door looked like it came from a salvage yard. There were a lot of issues - pool was closed, drink machine was empty, there were some security concerns and the breakfast was the lamest we encountered out of the 4 Choice Hotel properties on our...

Thank Bunny7475
Bowling Green, Kentucky
Reviewed 2 July 2015

They say "Full Breakfast". NOT!!! Breakfast consisted of coffee (too strong to drink!), hot water, one flavor of yogurt, a few strips of pre-cooked bacon, bread/bagel for toast (but toaster is out of order), 1 very ripe and 3 very un-ripe bananas, and a few small donuts. No eggs. Pool is still shut down for maintenance and has been since...

Thank JohnH42104
Seattle, Washington
Reviewed 23 June 2015

Thought I was safe with Quality Inn & Suites for my business trip but apparently not! Hotel was old and run down, needing much repair - and I could barely understand the staff. First thing in my room, I found a leak under the [nearly clogged] sink, which became a stream if I used the water (had to put wastebasket...

Thank KathyfromWashington

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Country Inn & Suites by Carlson

Address: 21625 Haggerty Rd, Novi, MI 48375-5310 (Formerly Quality Inn and Suites)
Region: United States > Michigan > Novi
Price Range: $119 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites by Carlson 2.5*
Number of rooms: 83
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Questions & Answers

Questions? Get answers from Country Inn & Suites by Carlson staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call first..... and ask for a quiet room. Of course, when I did that, the said they would have to charge me more.....”
 of 5 bubbles PhoenixTopMan, 10 Aug 2016 | Read review
“find another hotel”
 of 5 bubbles watsonc49201, 5 Aug 2016 | Read review
“make sure room is cleaned well”
 of 5 bubbles donc281, 18 May 2016 | Read review
“Skip - it -”
 of 5 bubbles X6159OXmichaelc, 4 Nov 2015 | Read review
“Ask about their alleged "breakfast" before you book.”
 of 5 bubbles JohnH42104, 2 Jul 2015 | Read review
5 of 5