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Extended Stay America - Detroit - Novi - Orchard Hill Place

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Extended Stay America - Detroit - Novi - Orchard Hill Place
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56 Reviews from our TripAdvisor Community

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Showing 55: English reviews
Phoenix, Arizona
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

We stayed here for my birthday celebration this past weekend. The area was lovely and accessible to shopping and nightclubs. The room was spacious, clean, and the hosts at the desk were pleasant and helpful. We enjoyed the amenities, and will be staying here again very soon.

Helpful?
Thank chicklittle68
Wheatland, California
Level Contributor
357 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 24 September 2016

My husband and I were in the area for a family wedding and booked this hotel through Priceline's Name Your Own Price. We got a great deal! We had just stayed at another Extended Stay outside of Grand Rapids the previous two nights, but this location was much better. The room was comfortable and well equipped. The lady who checked... More 

Helpful?
Thank Kristen T
Manager_11525, Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. I am more than pleased to see you and your husband enjoyed your accommodations and the customer service provided at our front desk. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you... More 

Austin, Texas
2 reviews
Reviewed 18 July 2016

Responsible guest with service dog kicked out of this facility -- stayed here before -- its the same -- Customer NO SERVICE. I am visually impaired disabled person with service dog who was kicked out of this extended stay for making one too many requests -- 1. having the stove fan and light work 2. telephone information card accessible, 3.... More 

Helpful?
Thank HappyTraveler78234
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2016 via mobile

The staff was awful and it was 92 degrees outside and the air was broken. The whole place smelt awful and I woke up to a guy right outside my window painting. Good thing I was not changing. Hotel really should train employees how to greet customers and maybe inform them if a strange guy is going to be staring... More 

Helpful?
1 Thank Amy M
Manager_11525, Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that the air conditioner was not working and you were startled by the painter. Your comments were reviewed by the staff, and we will take action to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional... More 

1 review
Reviewed 14 June 2016

The location was close to everything that I needed to get to. There is also a supermarket area close by to buy food for the room. A car is needed to get around, the area is very beautiful to site see.

Helpful?
Thank Natasha R
Manager_11525, Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

I really appreciate you taking the time to post a review of our hotel. I am glad to hear that you found our staff to be helpful and that you enjoyed our location during your visit. I will be sure to share your kind remarks with our staff. Thank you again for your review and for choosing Extended Stay America.... More 

Ames, Iowa
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 May 2016

This was my second stay. After a pleasant first stay I booked here expecting the same about this hotel of my first stay. Things that were disappointing 1) Bathroom floor still has hair of previous guests. 2) Mediocre breakfast - I appreciate the grab and go breakfast but all the apples were almost rotten and the coffee is cold.

Helpful?
Thank karthikgupta
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that we failed to meet your expectations. As this hotel’s manager, I can assure you that we will be thoroughly inspecting our rooms prior to guest arrivals as well as making sure our grab-and-go breakfast options are up to standard. Thank you very much... More 

NIAGARA FALLS
Level Contributor
132 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 19 May 2016

Did I mention this hotel was clean? Friendly, front desk staff checked me in as best they could. I arrived at 1:00 and that is when the computers run their daily reports. Takes about 20 minutes or so. She was able to get me a room key and have me sign forms in the morning. I really liked the way... More 

Helpful?
Thank NFdolt
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that we were able to exceed your expectations and provide you with a wonderful experience! I truly appreciate your comments regarding our friendly customer service as well as our spacious rooms. Thank you again for your kind words. The... More 

Melissa, Texas
Level Contributor
86 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 12 May 2016 via mobile

On our way to our up north destination from Texas, we stayed in Novi for several days to see friends and doctors. Since we had a new pet with us, we were leery, but the staff made us quite comfortable, and Bruno loved the experience. The kitchen was very nice, and we dined in a couple of nights. All in... More 

Helpful?
Thank Doerrway
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to hear that we were able to exceed your expectations and provide you with a wonderful experience! It’s great to read that we were able to accommodate your needs with our pet friendly policy and fully equipped kitchens. The staff and I would like... More 

Angola, Indiana
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 April 2016 via mobile

What a nice surprise! Safe, clean, and very helpful and friendly front desk. Quiet, relaxing room. Even a continental breakfast with delicious coffee. Shopping and restaurants Are close by, too! I'll be back!

Helpful?
Thank elache
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you so much for posting a review of our property. I'm thrilled that we were able to exceed your expectations and provide you with a home away from home experience! It’s great to read that you enjoyed our grab-and-go breakfast as well as our comfortable accommodations. Thank you again for sharing your experience with us. We would love to... More 

Canton, Michigan
Level Contributor
82 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 10 March 2016

I stay here quite a bit during the year and the experience is always pleasant. Hilary and Phyllis have been there a long time and it is always good to see them. They are very efficient and knowledgeable. Sam is the maintenance man and he keeps the place in top shape. Very close to a Meijer store although the hotel... More 

Helpful?
Thank Walter L
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed our comfortable accommodations as well as our friendly customer service! It’s great to read that our location was convenient for your needs. Thank you again for your kind words. The staff and I would love to provide you with another comfortable... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Detroit - Novi - Orchard Hill Place

Address: 39640 Orchard Hill Place, Novi, MI 48375 (Formerly Extended Stay Deluxe - Detroit - Novi)
Region: United States > Michigan > Novi
Price Range: $119 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Detroit - Novi - Orchard Hill Place 2.5*
Number of rooms: 86
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Detroit - Novi - Orchard Hill Place staff and other travellers.
2 questions
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Madison, Wisconsin
over a year ago

See all questions (2)

Questions? Get answers from Extended Stay America - Detroit - Novi - Orchard Hill Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corner room is fabulous, we were given a top floor corner, it was so quiet!”
  • Excuse the bag, the room was lovely!!
 of 5 bubbles chicklittle68, 30 Nov 2016 | Read review
“you can watch your car in the front parking lot from room 324”
  • A real oven AND a microwave oven
 of 5 bubbles flintjarvis, 7 Feb 2016 | Read review
“Try and get a room at the back!”
 of 5 bubbles grootbliksem, 14 Dec 2015 | Read review
“Try for a room at the end of a wing, near a door for less traffic.”
 of 5 bubbles 713lmd, 1 Sep 2015 | Read review
“Corner rooms are the best.”
 of 5 bubbles albrendas, 26 May 2015 | Read review
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