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Hilton Garden Inn Detroit/Novi

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#2 of 15 Hotels in Novi
Certificate of Excellence
GreenLeadersBronze level
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Hilton Garden Inn Detroit\/Novi
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428 Reviews from our TripAdvisor Community

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Showing 402: English reviews
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South Bend, United States
Reviewed 2 days ago NEW

Beautifully renovated; new comfortable beds and furnishings; clean and neat with easy access to mall and other amenities, as well as major roadways. But the best part is the friendly, attentive staff. We received great service. We've stayed here several times before and always enjoyed the experience very much. Good variety of quality breakfast offerings and attentive restaurant staff.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Bill C
General M, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Bill, Thank you for the great review of our hotel! It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and I will be sure to share your review with them. We appreciate your loyalty and look forward to...

HOTEL’S FAVOURITE REVIEW
Reviewed 15 January 2017 via mobile

Watching our two granddaughters perform their synchronized skating routines, we chose to stay at their teams' hotel. Unfortunately, a watermain break during remodelling forced everyone to find another hotel. The Garden Inn stepped-up and provided for as many of us that they could at the same discounted rate, and breakfast as the original hotel. The staff went out of their...

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Helpful?
Thank Sbushouse
About Hotel's Favourite Review
General M, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you for the great review of our hotel! It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service, and I will be sure to share your review with them. It was a pleasure having you with us, and...

Michigan
Reviewed 3 days ago NEW

Staff was very nice and friendly, very clean hotel. I was disappointed in the rate. Base rate of $109 per night, made via internet. A friend, also a Honors member, also stayed, but made reservation by phone, and his base rate was $89. I called the hotel and they would not adjust my rate. This is my first time as...

Review collected in partnership with Hilton Garden Inn
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Thank loves2tan
General M, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you for taking a moment to write a review about your stay. If you get some free time, please send me an email (william.holper@whitelodging.com) or give me a call (248-348-3840) so I may better understand the rates you and your friend were quoted. Thank you for becoming an Hhonors member and hopefully you will choose the Hilton Garden Inn...

Grayslake, Illinois
Reviewed 1 week ago

Everything was great loved the layout & accomadations only better firmer pillows would improve the stay. The staff were really thoughtful. They were very helpful and responded to our every needs. Location was great

Review collected in partnership with Hilton Garden Inn
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Thank robertwX3420PC
General M, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing our great staff. I will be sure to let them know that their hard work and efforts did not go unnoticed. Thank you again for your great review. We...

Allendale, Michigan
Reviewed 1 week ago

Cockroaches out numbered guests. Why is it that difficult to have a room free of cockroaches. No coffee in the lobby at 6am. What hotel does that? I highly recommend not staying there. There are other options.

Review collected in partnership with Hilton Garden Inn
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Thank 4lawrencer
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

I am sorry to hear that there was a bug in your bathroom. Our pest elimination company was immediately contacted and the determined that pest found was not a cockroach, but a mulch bug that typically comes out when the weather starts to warm. I hope you will give us another chance in the future and give us the benefit...

Broadlands, VA
Reviewed 1 week ago

We chose this location due to several restaurants within walking distance. It's a little difficult to find, but other than that, great. Staff was professional and friendly, room was recently refurbished and nicely appointed. Air conditioner got noisy on the last night of our stay, but other than that, very nice. Bar prices seem pretty high, even for a hotel...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank abandcb
General M, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. The team and I take great pride in our hotel service, so I will be sure to share your review with them. It was a pleasure to have you...

BLOOMFIELD
Reviewed 1 week ago

This has to be the nicest hotel in the area, especially considering the price. It was less than the next door Residence Inn and 10 times nicer. The lobby is stunning. (note the tapestry covered rocking chairs, high ceilings, fireplace and coffee/water bar) The location cannot be beat. You can walk to every restaurant, store, attraction that's notable in Novi....

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Thank DAWN V
General M, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you, Dawn, for the five star review! We appreciate you letting us know that we met if not exceeded your expectations with the price and value that we provided. We are committed to doing so consistently for all our guests, and we thank you for taking the time to let us know that we are the best priced hotel...

Big Rapids, Michigan
Reviewed 1 week ago via mobile

I am in the area on a regular basis for family events in the western suburbs. I have at some point stayed at most other properties in the area. I have to tell you this is an exceptional property near several restaurants within walking distance. Sheena behind the front desk in particular was extremely professional and helpful. Towels and linens...

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Helpful?
Thank dsadkins2016
General M, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your wonderful comments! We work to provide our guests with an excellent experience, and I’m so happy to see we were able to achieve this for you. Thank you for recognizing our great staff. I will be sure to let them know that their hard work and efforts did not go unnoticed. It was a...

Novi, United States
Reviewed 2 weeks ago

Their rooms have just recently been updated and are very comfortable. We held 2 days worth of meeting at the hotel and the sales team was wonderful. Great hotel for business or pleasure. They are closely located to Novi Fountain walk which offers plenty of restaurants and entertainment. We held an evening event with one of the establishments and they...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank P3501WUronm
General M, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you for taking the time to share your wonderful comments with us! We're so glad you enjoyed your stay and had such great things to say about everything and everyone. I'll be sure to pass along your kind words to our sales team. It was a pleasure having you as our guest, and we look forward to welcoming you...

cincinnati, United States
Reviewed 3 weeks ago

I travel about 150 nights a year and follow this brand because in those 150 nights a year I don't like surprises. I love the brand and the locations to all the places I travel on my normal routes around the US, Mexico and Canada. Same, same all the time and its nice!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Scott C
General M, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Detroit/Novi area.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Located mid-way between Detroit and Ann Arbor, the Hilton Garden Inn Novi Detroit hotel in Novi, Michigan is convenient to all major expressways and for visits to Rock Financial Showplace, Twelve Oaks Mall, and the Detroit Zoo. Guest rooms offer a mini-refrigerator, microwave, and complimentary high-speed Internet Access. The property also features on-site dining, an indoor pool, and whirlpool. Japanese breakfast, TV Japan, and Japanese Newspapers are also available at this hotel. ... more   less 

Additional Information about Hilton Garden Inn Detroit/Novi

Address: 27355 Cabaret Drive, Novi, MI 48377
Region: United States > Michigan > Novi
Price Range: $130 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Detroit/Novi 3*
Number of rooms: 1
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com and Travelocity so you can book your Hilton Garden Inn Detroit/Novi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Detroit/Novi Hotel Novi
Hilton Garden Inn Novi
Hotel Style:
#1 Business Hotel in Novi
#1 Romantic Hotel in Novi
#2 Green Hotel in Novi
#3 Family Hotel in Novi
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Detroit/Novi staff and other travellers.
2 questions
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10 months ago
michigan
over a year ago

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Questions? Get answers from Hilton Garden Inn Detroit/Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“If you are a HiltonHonors member you can choose your own room. Higher floors on the backside have a nice view.”
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 of 5 bubbles jos_luizf2016, 3 Feb 2016 | Read review
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