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Quality Inn & Suites

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Traveller (30)
Room & Suite (25)
Pool & Beach (7)
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Overview
  • Excellent28%
  • Very good24%
  • Average19%
  • Poor12%
  • Terrible17%
Travellers talk about
“waffles”(12 reviews)
“stay there again”(12 reviews)
“late check”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (225)
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Traveller rating
57
55
43
29
40
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Time of year
LanguageEnglish
57
55
43
29
40
Show reviews that mention
All reviewswafflesstay there againlate checkmercy hospitalstaying at this hotelnice breakfastfamily vacationthe staff was friendly and helpfulcomfortable bedsbreakfast barmichigan adventuresamusement parksaunabowling
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51 - 55 of 224 reviews
Reviewed 17 July 2016

The showers do not stay a consistent temp in ANY of the rooms. You get burned and then you freeze. Not fun. The gal at the front was not the most pleasant either. Will not be staying here again because I like to take a...More

2  Thank seth h
Response from Mary B, General Manager at Quality Inn & SuitesResponded 24 July 2016

Thank you for leaving a review. I'm sorry that you experience an issue. At Comfort Inn Muskegon 95% of our rooms have a shower/bath combo. I would like to give you a call. I hope that's okay. Mary General Manager Comfort Inn Muskegon

Reviewed 16 July 2016 via mobile

I stayed here for a week the font desk staff was very friendly the room was very clean and nice when I had the room cleaned they did a good job the room came with a safe and microwave and refrigerator. The indoor pool area...More

Thank shawn0912
Response from Mary B, General Manager at Quality Inn & SuitesResponded 24 July 2016

Thank you so much for leaving a review on our behalf. I will make sure to share this review with other TEAM members We look forward to seeing you again.

Reviewed 4 July 2016 via mobile

This wasn't the worst place I've stayed but it is close to it. I asked for 1st floor because I have a disability they put me on the 2nd and there is no elevator! The Jacuzzi and Sauna weren't working which they should have mentioned...More

1  Thank Tina M
Response from Mary B, General Manager at Quality Inn & SuitesResponded 6 July 2016

Thank you for leaving a review. We do apologize that we did not exceed your expectations. All of our suites are located on the 2nd Floor as they are larger rooms. We make sure that every guest know if they are on the 2nd floor...More

Reviewed 30 June 2016 via mobile

I stayed in the Comfort Inn Muskegon on the night of June 26. The stay itself was alright, and I had no issues with the room or nighttime staff. The nightmare began upon checking out. I witnessed the manager attempt to charge the couple in...More

4  Thank jsandhu95
Response from Mary B, General Manager at Quality Inn & SuitesResponded 12 July 2016

Thank you for sharing your review. We enjoy seeing our guest pilgrimage from their home states to the Electric Forest Festival each year. Comfort Inn Muskegon is a Non-smoking hotel and our policy is strict. We have designated smoking areas for the comfort of our...More

Reviewed 28 June 2016 via mobile

This has very poor management. When we arrived at 4:00 there were people in lobby waiting because rooms were not ready. There was trash bags full of trash in our room that was left. We went to breakfast at 8 the next morning and there...More

2  Thank David C
Response from Mary B, General Manager at Quality Inn & SuitesResponded 6 July 2016

Thank you for the review. I do apologize for any inconvenience. We have never ran out of Breakfast items Comfort Inn Muskegon is known for it's Complimentary Hot Breakfast Bar. Though it was a busy weekend with the Electric Forest Festival, we make no excuses....More

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About
Amenities
Top amenities
Free Parking
Pool
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Banquet Room
Self-Serve Laundry
Conference Facilities
Breakfast Available
Dry Cleaning
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
USD 96 - USD 225 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette
Details
Price range
USD 96 - USD 225 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette
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Traveller (30)
Room & Suite (25)
Pool & Beach (7)
Dining (1)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
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16 July 2017|
AnswerShow all 3 answers
Response from Dana W | Property representative |
My apologies if you feel you had been treated rudely. Service is our number one priority and we aim to treat each guest courteously with the respect that they deserve. I apologize if your experience was anything less than... More
0
Votes
felix_45865
28 July 2014|
AnswerShow all 3 answers
Response from Dana W | Property representative |
Hello, Our guest must be 21 years old. Thank you for inquiring. We hope to see you. Mary General Manager Comfort Inn - Muskegon
0
Votes
Room Tips
"Try to get pool view and room at end of hall by pool. More convenient. Hotel has no center stairwells..."
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"Go to another hotel!"
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"Avoid room 104 until they get mildew mold smell addressed"
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"Choose some where else.."
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