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Quality Inn & Suites

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Traveller (30)
Room & Suite (25)
Pool & Beach (7)
Overview
  • Excellent27%
  • Very good25%
  • Average19%
  • Poor12%
  • Terrible17%
Travellers talk about
“waffles”(12 reviews)
“stay there again”(12 reviews)
“late check”(4 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (224)
There are newer reviews for Quality Inn & Suites
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223 results
Traveller rating
56
55
43
29
40
Traveller type
Time of year
LanguageEnglish
56
55
43
29
40
Show reviews that mention
All reviewswafflesstay there againlate checkmercy hospitalstaying at this hotelnice breakfastfamily vacationthe staff was friendly and helpfulcomfortable bedsbreakfast barmichigan adventuresamusement parksaunabowling
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41 - 45 of 223 reviews
Reviewed 21 August 2016 via mobile

Convenient location. Clean. Pleasant ambience. Polite staff. Walmart nearby. Panera just across the street. Clean pools. Good breakfast. Comfortable mattress. Quiet environment. Plenty of parking. Reliable wifi. Laundry facilities.

1  Thank gangaraj
Response from Mary B, General Manager at Quality Inn & SuitesResponded 11 October 2016

We are so elated that you enjoyed your second stay this week! This definitely makes our day.

Reviewed 18 August 2016 via mobile

Stayed August 15th through the 17th. Very professional and friendly employees. Big shout out to Tanisha (sorry if I spelled it wrong) and you too Tyler. You guys were great! Room clean, breakfast ok, and pool nice. All in all, nicer than expected stay.

1  Thank Rudedog08
Response from Mary B, General Manager at Quality Inn & SuitesResponded 11 October 2016

Thank you for leaving us a review. Our employees love the shout outs. We will read this during our morning meeting. We hope to see you again.

Reviewed 10 August 2016

As far as price it was fair. However the room had not been dusted in a while. It was very loud all through both nights which was during the week. The room was quite small for us four. Breakfast was a disappointment for my girls,...More

1  Thank Jon G
Response from Mary B, General Manager at Quality Inn & SuitesResponded 12 October 2016

I'm sorry that we did not exceed your expectations. We pride ourselves on our customer service. We want to make sure each guest enjoy their stay. We hope to see you again.

Reviewed 9 August 2016

While checking room after checking in discovered maple syrup covered sheets neatly tucked and folded ready for new guest. UNBELIEVABLE This is housekeepings way of prepping a room for new guest, washroom was not cleaned either. Front desk attempted to check me into another room....More

1  Thank marvman3592 .
Response from Mary B, General Manager at Quality Inn & SuitesResponded 11 October 2016

We apologize for any inconvenience. We pride ourselves on top customer service. We hope that we have another opportunity to Wow, you!

Reviewed 6 August 2016

REQUESTS MET I am a Travel Agent and travel often. I am normally quite partial for the IHG Brand as I worked for them for almost a decade. I can truly say that this property offers a wonderful value to the traveler. We arrived and...More

1  Thank Kristen B
Response from Mary B, General Manager at Quality Inn & SuitesResponded 11 October 2016

Thank you for the review. We are elated to see that you enjoyed your stay.

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About
Amenities
Top amenities
Free Parking
Pool
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Banquet Room
Self-Serve Laundry
Conference Facilities
Breakfast Available
Dry Cleaning
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
USD 83 - USD 218 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette
Details
Price range
USD 83 - USD 218 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette
Add Photo Photos
Traveller (30)
Room & Suite (25)
Pool & Beach (7)
Dining (1)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
16 July 2017|
AnswerShow all 3 answers
Response from Dana W | Property representative |
My apologies if you feel you had been treated rudely. Service is our number one priority and we aim to treat each guest courteously with the respect that they deserve. I apologize if your experience was anything less than... More
0
Votes
felix_45865
28 July 2014|
AnswerShow all 3 answers
Response from Dana W | Property representative |
Hello, Our guest must be 21 years old. Thank you for inquiring. We hope to see you. Mary General Manager Comfort Inn - Muskegon
0
Votes
Room Tips
"Try to get pool view and room at end of hall by pool. More convenient. Hotel has no center stairwells..."
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"Go to another hotel!"
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"Avoid room 104 until they get mildew mold smell addressed"
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"Choose some where else.."
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