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Fairfield Inn & Suites Muskegon Norton Shores

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Fairfield Inn & Suites Muskegon Norton Shores
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164 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Muskegon Norton Shores
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Showing 163: English reviews
Reviewed 17 April 2016 via mobile

My family and I stayed for two nights over the weekend while visiting relatives. Everyone who worked at the hotel was extremely friendly and accommodating. Rachel, the evening front desk host, was especially friendly. She went out of her way for our three kids, she even offered to get them milk for the complimentary cookies they put out in the...

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Helpful?
Thank Anewtoncvt
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you so much for the great review! The staff here at the Muskegon Fairfield Inn & Suites are dedicated to serving such amazing guests, such as yourself! I appreciate you taking your time to commend our staff service. I will be sure to pass along the praise. We look forward to hosting you again in the future!

Perrysburg, Ohio
Reviewed 1 April 2016

Despite torrential rains the night we stayed, the warmth of the on-site staff made the stay a good one. The included breakfast is also a highlight, with fresh eggs, sausage and other goodies. The breakfast area is staffed by a lively, helpful person, and a walk through by the manager when we were eating perked everyone up. (She is high...

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Helpful?
Thank William D
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

We are glad you made it safely to the hotel despite the storm. I am glad you were welcomed by friendly staff and that you enjoyed the complimentary breakfast. We hope we will have the opportunity to host you again in the future.

Lake Orion, Michigan
Reviewed 14 March 2016 via mobile

We stayed at this hotel for the weekend due to high school state meet. Only there two nights, but I loved this hotel. Staff was very accommodating and helpful. Breakfast was good. Rooms were clean, and beds were comfortable. I usually base the hotel on how clean the bathroom is. I found the bathroom to be clean and the floor...

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Helpful?
1Thank MinniePowell
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for choosing our hotel while attending the state meet. We loved having all of the power lifters here that weekend. I am so happy you enjoyed your stay and found our rooms to have the highest quality and cleanliness standards. We also appreciate your time in sharing your feedback. We look forward to welcoming you back soon!

Muskegon, Michigan
Reviewed 7 March 2016

The staff very was very nice and the rooms are very clean! Great food at the sports bar near by, Booyahs is almost walking distance from the hotel. Muskegon Lakes Mall is a block away and close to down town.

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Helpful?
Thank J11B
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for your candid and helpful comments regarding your recent visit to our hotel. It is an honor to have any guest care enough to share how we can be better our facilities! We hope to your return soon.

Muskegon County, Michigan
Reviewed 4 March 2016

Very nice customer service, even though the room had a very musty,stinky smell, they. Were nice enough to give me a room change. This hotel was expensive charging over 100.00 per night. The continental breakfast was good .

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Helpful?
Thank Dee7245
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

We sincerely apologize about your recent experience at The Muskegon Fairfield Inn & Suites. The issues you experienced clearly do not meet the Fairfield 100% guarantee, which is simply something that our guest are not use to. I invite you to return to see that this was simply an isolated incident; we would love to regain the confidence you once...

Reviewed 27 February 2016 via mobile

I have stayed at this hotel twice in the last month. Both times the service, quality of room, and value were excellent. I want to recognize Rachel for her excellent service. When I tried to check in early she informed me there were no king rooms available. She offered to call me when one became available which she did within...

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Helpful?
Thank Steve V
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Steve V, Thank you for taking the time to write our hotel a guest review, your feedback is vital to our success! We appreciate the great comment about the quality and services Rachel was able to provide you! We hope you chose us for you next stay in Muskegon, MI.

Reviewed 26 January 2016

Rooms were very clean. Staff was awesome and very helpful. The hot tub and pool were very well maintained. Breakfast was a standard hotel breakfast, but hit the spot in the morning. I would recommend this hotel to anyone that is looking to stay in this area.

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Helpful?
1Thank Mark P
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Our staff promises a clean, fresh room that reflects the highest quality standards. I am so happy you found that to be true during your stay! Breakfast is the most important meal of the day...glad it hit the spot. Thanks for the recommendation. We look forward to seeing you again soon!

Orlando, Florida
Reviewed 12 December 2015

I'm pretty loyal to the Marriott brand, and try to stay at those properties when travelling. So I was delighted when I took a gamble on Priceline and got this property so close to where Family lives! Overall the staff of the hotel is very nice and accommodating, the rooms are decent for what one pays for, and the property...

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Helpful?
Thank MCOsting
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for your loyalty to Marriott. We are happy to have the opportunity to host you. I want to sincerely apologize that your room was not cleaned. Rest assured that I have addressed this with housekeeping so that this is not an issue in the future. We hope to have the opportunity to host you again in the future...

Clare, Michigan
Reviewed 4 December 2015

I stayed here for business in December 2015. I was given a suite on the top floor. The suite was spacious and beautifully decorated, as well as immaculately clean. There were two flat screen TV's with satellite tv. There is not an option to switch inputs on the TV so I could not attach my Amazon Fire TV stick to...

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Helpful?
Thank Joseph H
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for such great comments about this hotel! The beds are brand new, I am so happy you like them! I will pass some kudos along to housekeeping staff for your comments about the clean and spacious room. Thanks for choosing us over the competition. We look forward to your next visit!

Hanover, Pennsylvania
Reviewed 7 November 2015

I had the pleasure of staying here two nights for business. This may have been one of the cleanest, nicest Fairfields I have visited. I could not connect to the free wifi and spent several minutes on the phone with tech support only to be told there was no resolution. The person at the front desk handled this very well,...

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Helpful?
Thank bluewatergolf
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the detailed feedback about you recent stay. I was so happy to hear my staff provided you with a clean, fresh room that reflects the highest quality standards. I appreciate the comments about our convenient location and abundant shopping and dining right out the front doors. I do sincerely apologize that you were unable to connect to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Fairfield Inn & Suites Muskegon Norton Shores

Address: 1520 E Mount Garfield Rd, Muskegon, MI 49444-7728
Region: United States > Michigan > Muskegon County > Muskegon
Price Range: $126 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Muskegon Norton Shores 2.5*
Number of rooms: 83
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Also Known As:
Fairfield Inn And Suites Muskegon Norton Shores
Fairfield Inn & Suites Muskegon Norton Shores Hotel Muskegon
Fairfield Inn Muskegon Heights
Fairfield Muskegon Heights
Muskegon Heights Fairfield Inn
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Muskegon Norton Shores staff and other travellers.
1 question
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Strathroy, Canada
over a year ago

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Questions? Get answers from Fairfield Inn & Suites Muskegon Norton Shores staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool on first floor near door and that door slams closed in morning work hours..”
 of 5 bubbles mooseheads426, 26 Nov 2016 | Read review
“We were right by the elevator, and noticed no noise. Very convenient to everything.”
 of 5 bubbles MJTraveler2014, 17 Oct 2016 | Read review
“Stay away from the pool area on the 1st floor as the floor around could be wet & loud!”
 of 5 bubbles BrittonG, 6 Jun 2016 | Read review
“The double was roomy and comfortable.”
 of 5 bubbles 614stephanieg, 25 Aug 2015 | Read review
“I always like the top floor, and away from elevator.”
 of 5 bubbles 605magsb, 14 Jun 2015 | Read review
5 of 5