Knights Inn Mackinaw City



About
Knights Inn Mackinaw City is an excellent choice for travellers visiting Mackinaw City, offering a budget friendly environment alongside many helpful amenities designed to enhance your stay.
Close to McGulpin Point Lighthouse & Historic Site (2.0 mi), a popular Mackinaw City landmark, Knights Inn Mackinaw City is a great destination for tourists.
Free internet access is offered to guests, and rooms at Knights Inn Mackinaw City offer air conditioning.
During your stay, take advantage of some of the amenities offered, including outdoor furniture, a picnic area, and express check-in and check-out. Guests of Knights Inn Mackinaw City are also welcome to enjoy a snack bar, located on site. For travellers arriving by car, free parking is available.
While you’re here, be sure to check out Kuni CupBob, one of the Korean restaurants that can be found in Mackinaw City, which is a short distance from Knights Inn Mackinaw City.
If you’re looking for something to do, Mackinac Bridge (0.2 mi), Colonial Michilimackinac (0.2 mi), and Old Mackinac Point Lighthouse (0.2 mi) are a nice way to spend some time, and they are all within walking distance of Knights Inn Mackinaw City.
Enjoy your stay in Mackinaw City!
Location
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Have to mention that Reservations.com finally reimbursed us the amount of the reservations they canceled by mistake. It was not a scam but they are just not very efficient and I definitely would not recommend them and will never use them again.
After a 12-hour journey, we arrived at the hotel to find out that our confirmed room had been given away to another family with the same last name. Despite the clerk admitting that he did not check their ID, he woke up the family (without our knowledge) in the room that should have been ours, telling them they had to leave, but they did not move. I personally thought this was insane to ask them to move and confirmed we needed to find an alternative. We were then offered a deluxe suite with a king bed at a discount, which we accepted (even though we knew we would all not get bed space) due to our desperation for a bed and a shower after the long journey. However, we were surprised to find an open shower and jacuzzi in the room, providing zero privacy. To add to our discomfort, my son got locked in the single toilet for 5 minutes. The next morning, I expressed our disappointment to the check-in clerk, that he did not inform us of the open jacuzzi/ shower and he responded, “I know”. I requested a credit for our room. I was told to speak with the manager who would be in later that day. My several attempts to reach her through out the week were in vain. Despite numerous promises and complete run around, there were no return calls. I called again on August 1st and finally spoke with the manager. She offered a free night which was unreasonable. She said she needed to speak with the owner and would call back that same day. It is now 10 days later and no return call.
Overall, the customer service and management at this hotel are horrendous, and it's clear that they do not prioritize the needs and expectations of their customers.
"Even after having a confirmed hotel reservation our room was given away. They were difficult to work with and made false promises. "Read full review
"I don't know if traveling without a dog would have gotten us a better room, or if they are all like that."Read full review
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