Crown Choice Inn & Suites Lakeview Waterpark
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About
If you’re looking for a family-friendly hotel in Mackinaw City, look no further than Crown Choice Inn & Suites Lakeview & Waterpark.
While staying at Crown Choice Inn & Suites Lakeview & Waterpark, visitors can check out Shepler's Lighthouse Cruises (0.7 mi) and McGulpin Point Lighthouse & Historic Site (2.4 mi), some of Mackinaw City's top attractions.
Crown Choice Inn & Suites Lakeview & Waterpark offers guests an array of room amenities including a flat screen TV, a refrigerator, and air conditioning, and getting online is possible, as free wifi is available.
The hotel offers 24 hour front desk, express check-in and check-out, and a sun terrace, to make your visit even more pleasant. The property also features a pool and free breakfast. Guests arriving by vehicle have access to free parking.
While in Mackinaw City be sure to experience local filet mignon favourites at Audie's Restaurant or The Chippewa Room.
Should time allow, Mackinac Bridge, Colonial Michilimackinac, and Old Mackinac Point Lighthouse are some popular attractions that are within walking distance.
The staff at Crown Choice Inn & Suites Lakeview & Waterpark looks forward to serving you during your upcoming visit.
Location
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As far as the amenities, there is a beautiful conference room upstairs that they advertise a full breakfast in. We go during the assigned time to find it empty. Hmmm… as we walk back, we check out the exercise room…. Looks nice. A closer look reveals a weight machine with no wires connecting the weights, a bike that has a frozen flywheel, and a cracked mirror. The arcade is three 90’s era games that are out of order…
We notice the sign outside advertising the NEW water park and Cable TV. We go to the park to find a 90’s era pavilion with faded paint and rusting through. Brownish water spraying out. The poolside had days old food rotting in the floor, old bandages lying about, and plastic tables and chairs that are faded as well.
Now, let’s talk about our experience: We call ahead for an early check in and are told they’d be ready for us. When we arrive, we’re told that they can’t accept early arrivals…. Hmmm. We are told to come back in a half hour after we explained that we called and given permission to check in.
We go to lunch, which takes an hour, we come back, and a new person is in the office and tells us that we can’t check in for several hours. We say forget it and leave despite being tired from the trip. She follows us out apologizing for the misunderstanding and hands us a room key. We’re tired so we decide to stay. We lug our suitcases up to the room only to find that someone else was in the room when we unlocked the door. As we turned to leave, we are approached by the staff person who again apologized that she made another mistake and gives us another key to the room across the hall.
Avoid at all costs!!!!
We got to our room which appeared recently remodeled so that was nice. Have not seen any hotel staff since we arrived. It’s like a ghost town. Halls are dirty and strewn with litter.There were still plenty of people using the pool and little kiddie water park. No toothbrush at the counter next door (which is where calls get routed) which isnt a huge deal, just one more thing when you are already frustrated. After a shower(good water pressure and heat) I was shocked to find a dark body hair folded into the clean towel that I just took off the stack.
All in all I am not impressed!
We arrived earlier than the check in time so we let the front desk know we were going to grab lunch and do some shopping and come back.
Holy cow…not sure what kind of smell they are trying to cover up in the lobby, but the chemical/air freshener is extremely overwhelming. Gag…cough, cough.
When we returned to check in, the receptionist seemed overwhelmed and annoyed. It was clear she was over worked and needed a helper. The whole place was clearly understaffed.
Our room was on the main floor and we were able to access our vehicle easily as well as the pools.
Room was very dated, sheets on the pull out couch were not clean, and the bathroom reeked of a very strong urine smell. We made sure to wear flip flops in the room because the cleanliness oft he floors was clearly lacking.
We were able to go fetch clean sheets from the front desk. Again, the ladies seemed annoyed that they had to take a break from their phones to get up and go find sheets.
My kids enjoyed the indoor slides, pool, and hot tub. It’s overwhelmingly hot in there. Would be nice if there were better ventilation in the summer.
We preferred the outdoor pool area.
There were workers in the courtyard area with music blasted all day which made it hard to relax or open the blinds.
And I guess the kicker is that we left a blankie in our room when we left and it was not found. I called several times a few days after our departure and gave them a description, a call back number, and when we would be heading back to Mackinac to be able to grab it. Never called me back, and they clearly didn’t care. Just horrible customer service.
Bottom line, do better and stay elsewhere. Cabins of Mackinaw are right on the property, check them out!!
"Our room was very clean and nice, the waterpark,pool and hot tub was very nice for the Grandkids who were on Springbreak. Only complaint was outdated menu to Dixie saloon & no kids menus and I feel you need more than one ice machine and vending especially if you stay in Suites on 1st floor. Ashley was amazing Tuesday night when we asked if needed to extend our stay if we could and she said yes to just check back in the morning to make sure if our room was still available. Due to amount of ice accumulations wasn't sure we would leave Wednesday and she was so very helpful, we did leave after all but sure appreciated her as well as the young man who got us all checked in Monday night did not get his name but for being so short staffed these two went above and beyond."
"The water was super cloudy and super hard to breath from all the mold in the water park. "Read full review
"Stay at an airbnb or the new Holiday Inn. Your life literally may depend on it, because this place could make someone VERY ill."Read full review
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