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Embassy Suites by Hilton Detroit - Livonia/Novi

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Embassy Suites by Hilton Detroit - Livonia\/Novi
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184 Reviews from our TripAdvisor Community

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Showing 179: English reviews
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Beaverton, United States
Reviewed yesterday NEW

I was very impressed with the cordiality and quality of service of Embassy Suites, definitively I will consider it for my future trips! Breakfast offered as a complimentary to the stay is very high quality and offer several options. Night complimentary buffet with drinks included is a plus and the size of the suites, cleanliness and internet service are excellent.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank abeld604
Toronto, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 9 November 2016

Very nice grounds, lots of parking and three family restaurants within walking distance. Each room is a suite with dining area/table, sink, fridge, microwave and coffee maker. Two bottles of complimentary water in fridge. We stayed for two nights but on arriving back to our hotel late on the second night, we had no fresh glasses, no complimentary water, no...

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Helpful?
Thank Anita K
About Hotel's Favourite Review
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Ryan Morgan

Kitchener, Canada
Reviewed 6 days ago NEW

Staff at the Embassy Suites were wonderful. Thank you Susan from the Ganders Restaurant in Embassy Suites for finding and returning my wife's purse. The room was clean and comfortable and the amenities were great!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank kulrajs2017
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Patrick Palmer

Lansing, Michigan
Reviewed 1 week ago NEW

My daughter and I stayed at the Embassy Suites on a girls weekend after seeing a show at the Fox Theater in Detroit. The hotel definitely had the wow factor I was looking for. From the waterfall at the pool, to the glass elevators overlooking the huge lobby, to the spacious and clean suites, it was all wonderful. The added...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank bridgets281
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Patrick Palmer

Canton, Georgia
Reviewed 1 week ago

Great accommodations and the staff very helpful! The room was quiet, clean and large with dining area, living area, sink, fridge, and microwave. The bed very cozy and ALL the staff (house cleaning, waiters/waitresses, to front desk personnel) all professional and ready to serve you.

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Helpful?
Thank ksppam
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Patrick Palmer

Reviewed 1 week ago

Hotel was efficient and clean. Good pool and fitness areas. Great breakfast - made to order omelettes. Good location for shopping, dining. Close to freeways. Accepts AAA. Going to Hilton website gave best rate with AAA.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank B6122QLkeithw
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Patrick Palmer

Holt, Michigan
Reviewed 1 week ago

Pool was overcrowded and gross. Several hotel rooms had 10+ people in them. Security guard saw this and did nothing about it. Evening reception was nice and so was breakfast. Could hear the band in the restaurant in our hotel room. Made it hard to sleep.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank shonil391
Management response:

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make...

Lansing, United States
Reviewed 2 weeks ago

Staff very friendly and helpful. Breakfast was fabulous and the managers reception was a nice extra touch. We went for an overnight get away for no reason and we will go back. Great stay!!! Great location and very clean.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank kimberlygV9910ST
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Patrick Palmer

Southfield, Michigan
Reviewed 2 weeks ago

The Property in Livonia, Michigan is a very friendly customer service property. The rooms are well furnished, clean and quiet. The breakfast buffet is excellent. The Manager's hour was outstanding. The Employees were very involved with the guests.

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Helpful?
Thank Linda T
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Patrick Palmer

Reviewed 2 weeks ago via mobile

Stayed here with my husband and daughters. The customer service was very poor. I called the front desk to ask for an extra blanket and was hung up on an treated very rudely. Housekeeping knocked on my door at check out time as we were walking out the door and I told her we were on our way out. She...

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Helpful?
Thank Sally H
Management response:

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Located only a short drive from downtown Detroit is the Embassy Suites Detroit-Livonia/Novi hotel, an all-suite hotel with all the comforts of home. Guests unwind in spacious two-room suites featuring a private bedroom and living room. Each suite includes a large dining/work table, two cable televisions, two telephones, wireless Internet access, microwave, fridge, and coffee maker. The hotel offers complimentary full cooked-to-order breakfast in the morning, and complimentary drinks with light snacks at the Evening Reception every night. The Cascades on-site Restaurant serves lunch and dinner, and Room Service is also available. The hotel is welcome to large meetings and events. Guests who book the hotel for a wedding reception can also receive a complimentary on-site wedding ceremony in the gorgeous atrium. Guests enjoy recreational activities at the hotel's 24-hrfitness center, indoor pool and sauna. Business facilities include a 24-hour business center, complimentary printing service, meeting rooms, audio/visual equipment rental, and banquet facilities. Other amenities at the Livonia hotel include local area shuttle service, laundry service and safe deposit box. Guests of the Embassy Suites Detroit-Livonia/Novi hotel enjoy being near local attractions like Comerica Park, Ford Field, Henry Ford Museum, golf courses and casinos. ... more   less 

Additional Information about Embassy Suites by Hilton Detroit - Livonia/Novi

Address: 19525 Victor Parkway, Livonia, MI, Livonia, MI 48152
Region: United States > Michigan > Livonia
Price Range: $179 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Detroit - Livonia/Novi 3*
Number of rooms: 239
Reservation Options:
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Also Known As:
Embassy Suites Detroit - Livonia/Novi Hotel Livonia
Embassy Suites Livonia
Livonia Embassy Suites
Hotel Style:
#1 Green Hotel in Livonia
#5 Business Hotel in Livonia
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Detroit - Livonia/Novi staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Embassy Suites by Hilton Detroit - Livonia/Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a Long Term Business Stay, my room were similar to a home away from home.”
 of 5 bubbles 940LindaT, 13 Feb 2017 | Read review
“Never had a bad room and have stayed here for about a year.”
 of 5 bubbles gregslight, 8 Feb 2017 | Read review
“King bed was very comfortable.”
 of 5 bubbles Derussell, 1 Feb 2017 | Read review
“Rooms on back side may be a little quieter”
 of 5 bubbles Ja-Rn-7, 16 Jan 2017 | Read review
“Stay somewhere else - a homeless shelter would probably be better.”
  • Disgusting area around the toilet
  • Dog food?? Feces?? You decide (we don't have a dog).
  • Old, dirty fixtures
  • dirty door around sink - decor out of the 1970s
  • Corner. Looks like it's never been cleaned.
  • Dust caked in air handler. Hope we don't get sick.
  • No idea what this is caked on the wall, but it is gross.
  • TV Stand. Covered in dust.
 of 5 bubbles MikeK841, 15 Jan 2017 | Read review
5 of 5