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Residence Inn Lansing West

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#11 of 25 Hotels in Lansing
Certificate of Excellence
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Residence Inn Lansing West
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125 Reviews from our TripAdvisor Community

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Showing 125: English reviews
Louisiana
Reviewed 7 September 2015

I spent two nights at this property. The staff is friendly and helpful but I didn't feel my room was as clean as I have found in many of the other Residence Inns in which I have stayed. I did mention it to the front desk and they were apologetic and seemed to be responsive on the 2nd part of...

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Helpful?
1Thank bandman15
TMIHospitality, Manager at Residence Inn Lansing West, responded to this review

Dear Bandman15, Thank you for reviewing the Residence Inn Lansing West. I'm pleased to hear that our friendly staff helped to make your stay better. However, I'm very sorry that the cleanliness of your room was less than satisfactory. Your comments will be addressed with my housekeeping staff to ensure that future guests do not have the same issue. I...

New York City, New York
Reviewed 2 September 2015

This is the best place for the business traveler to stay in Lansing. I usually get a suite with a full kitchen. They provide a decent breakfast and free food most evenings. It's also well located, Horrocks market (somewhat of a Lansing institution) is next door and several chain restaurants in the vicinity. It can be hard to secure a...

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2Thank genki-nyc
Pickford, Michigan
Reviewed 14 July 2015 via mobile

This hotel is perfect for extended stays. All of the staff was extremely accommodating and friendly! The rooms were very clean and maintained. This hotel worked well for me when staying alone on a business trip and also when my family was on a trip with me. I will definitely return and highly recommend.

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Helpful?
3Thank ilovemykids01
TMIHospitality, Manager at Residence Inn Lansing West, responded to this review

Dear Ilovemykids01, Thank you for your kind review of the Residence Inn Lansing West. We are pleased to hear that our staff's exceptional service left such an impression on you! We hope to have another chance to host you again soon. Kind thanks, Richard P. General Manager

Chicago, IL
Reviewed 3 July 2015

We had booked a 1 bedroom and were traveling with kids. We asked for an upgrade and they readily obliged and upgraded us to a 2 bedroom suite. The complimentary breakfast was decent...basic spread. Comparable to stay bridge suites.

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Helpful?
3Thank Karjanmed
Eagle, Michigan
Reviewed 16 June 2015

My family stayed here for about 6 1/2 weeks this past spring. Our house flooded and there were major repairs going on. The rooms are very clean and comfortable. My family of four (and eventually our two dogs) adjusted to hotel life just fine. The best part of the stay was the staff. Kind, courteous, professional. A real pleasure to...

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Helpful?
3Thank Kevin S
TMIHospitality, Manager at Residence Inn Lansing West, responded to this review

Dear Kevin S, Thank you so much for your review of the Residence Inn Lansing West. We are delighted to hear you and your family had such a wonderful time at our hotel. Our entire staff appreciates you taking the time to let others know about our service. We hope to see you soon. Warmest thanks, Richard P. General Manager

Reviewed 27 May 2015 via mobile

Great stay, rooms are clean, and well kept. Stayed in a suite lots of room and guest service was good as well. Check in was easy and the facilities are awesome , than for a great a stay would recommend this hotel to anyone

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1Thank Bryan6715
Muskegon, Michigan
Reviewed 20 May 2015

First time staying at one of these and am seriously thinking of switching my reward cards. We had a sunny private apartment with windows that open (gasp!) so nice. Linens were fresh white and fluffy. Loved the ability to shut off the bedroom if needed. Some previous jerk smashed a tiny hole in the new sink in the bathroom, I'm...

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2Thank iwearblack
TMIHospitality, Owner at Residence Inn Lansing West, responded to this review

Dear Iwearblack, Wow! Thank you so much for your amazing review of our hotel! We are so pleased to hear that we may have converted you to a Residence Inn fan. We hope that the next time you are in the area, you will stay with us again. Kindest thanks, Richard P. General Manager

Fountain Hills, Arizona
Reviewed 20 May 2015

Arrived on a Friday afternoon on business. checked out Monday morning. While we didn't use any of the facilities, pool, weight room etc., we were pleased to have stayed at this location and will return next year in May for a 3 night stay. The price was right, the service was good, and the bed was so comfortable. We are...

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1Thank Stephen J
TMIHospitality, Manager at Residence Inn Lansing West, responded to this review

Dear Stephen J, Thank you for reviewing your stay at the Residence Inn Lansing West. We are pleased that you enjoyed your stay and that you will be back. Maybe on your next visit you will be able to take advantage of our pool and fitness center! We look forward to your return. Sincerely, Richard P. General Manager

Reviewed 18 May 2015

We checked into our room (#311) at about 7:00 at night. The room had a very unpleasant odor and large stains on the carpet that looked like blood. The room was also very hot so we turned the ac all the way down and left for dinner. When we returned a few hours later, the room was hotter than we...

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Helpful?
1Thank Gp1748
TMIHospitality, Manager at Residence Inn Lansing West, responded to this review

Dear Gp1748, Thank you for reviewing the Residence Inn Lansing West. I'm very sorry for the negative experience you had at our hotel. We strive to impress our guests, but clearly we came up short. I have shared your comments with my staff to ensure future guests do not have the same experience. I hope that we will have a...

London, Canada
Reviewed 14 May 2015

This was the first time I had stayed at Residence Inn - Lansing West. I booked three separate rooms for myself and family members who were going to Lansing for a grad party. I cannot tell you how often we all commented on how much we loved this hotel! There were so many great features, including excellent front desk service....

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Helpful?
1Thank Ruth Ann S
TMIHospitality, Manager at Residence Inn Lansing West, responded to this review

Dear Ruth Ann S, Thank you so much for your wonderful review of the Residence Inn Lansing West. We are pleased to hear that you and your family absolutely enjoyed your stay with us. We hope to welcome you back the next time you are in the area. Sincerely, Richard P. General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
Official Description (provided by the hotel)
The Residence Inn Lansing west is one of the premiere hotels in Lansing, Michigan. Each room provides full-sized refrigerators, stove top, microwave, oven and dishwasher. Our suites are 50% larger than competitors, and provide quiet comfort to make you feel like you never left home. We're located near dozens of great Lansing restaurants and attractions. ... more   less 

Additional Information about Residence Inn Lansing West

Address: 922 Delta Commerce Drive, Lansing, MI 48917-9772
Region: United States > Michigan > Ingham County > Lansing
Price Range: $154 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Lansing West 3*
Number of rooms: 78
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Also Known As:
Residence Inn Lansing West Hotel Lansing
Lansing Residence Inn
Hotel Style:
#4 Romantic Hotel in Lansing
#5 Business Hotel in Lansing
#6 Family Hotel in Lansing
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Lansing West staff and other travellers.
1 question
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Lapeer, Michigan

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Questions? Get answers from Residence Inn Lansing West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Could be cheaper”
 of 5 bubbles MVS116, 31 Dec 2016 | Read review
“All the rooms are great and accessible.”
 of 5 bubbles PattyK902, 19 Sep 2016 | Read review
“High floor on an end if you need quiet”
 of 5 bubbles DDDFJD, 14 Jul 2016 | Read review
“enter and exit off Canal -there is a light there, none on Delta Commerce- it's tough getting in and out”
 of 5 bubbles maggiemae1958, 22 Jan 2016 | Read review
“Ask for a quiet room on the top-most floor, or you will hear footsteps above you.”
 of 5 bubbles 206JanF, 7 Jan 2016 | Read review
5 of 5