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Crowne Plaza Lansing West

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Crowne Plaza Lansing West
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228 Reviews from our TripAdvisor Community

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Showing 227: English reviews
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago via mobile

There is a lot to like about the Crowne Plaza Lansing West. The beds are comfortable with high quality bedding and pillows. Rooms are nicely decorated with functional desks and outlets. The bathroom had a little mild/discoloration in the grout along the floor but seemed clean otherwise. Soap/shampoo is average in quality. Front desk staff were efficient and friendly. The... More 

Helpful?
Thank Karen C
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Karen, Thank you so much for taking the time to share your experience and wonderful review! We are pleased to hear that you enjoyed a comfortable stay and found the reception staff to be friendly and helpful. At the same time, we extend our apology that electrical outlets were not located in the floor of the rooms you met... More 

Grandville, Michigan
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

I can't rate this hotel highly enough. I booked a stay for our hockey team when participating in a tournament nearby. The Crowne Plaza West was close to our rink and other activities (mall, restaurants, MSU, etc). The staff was very friendly. Breakfast was amazing. Beds were comfortable. The true star is the recreation area. Our kids loved the pool,... More 

Helpful?
1 Thank Laura B
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Laura, Wow - Thank you for sharing your experience and amazing review! I've shared your kind words with our staff and it truly means a lot to know that you, your team and their parents found everything to be exceptional. We are proud to have earned your recommendation and look forward to hosting the group again, whenever your travels... More 

1 review
Reviewed 4 weeks ago via mobile

The Crown Point Plaza in Lansing, Michigan staff were superb. The rooms, housekeeping and food were excellent. The hotel was centrally located. Malls, stores and the freeway was near by. Would definitely recommend and frequent this hotel again.

Helpful?
Thank Sharon C
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Sharon, Thank you for sharing your kind words and 5-star review! It means a lot to hear that you enjoyed everything during your stay and would recommend us to others. We look forward to having you as our guest for years to come! In the spirit of hospitality, Tammy Pease, CHRM, CTA Director of Revenue & Guest Services More 

Traverse City, Michigan
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 October 2016

This is a convenient location with short travel times to downtown and MSU campus. The inside of the hotel was much better than the exterior and the rooms were clean and fairly spacious. We did take advantage of room service one morning and the food was decent and delivered at the specified time. There is an onsite bar and restaurant,... More 

Helpful?
Thank kingsgirl1206
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you for taking the time to share your experience and great review! It's wonderful to know that you found our location convenient to MSU & downtown Lansing, plus enjoyed the stylishly designed spaces and in-room dining. We hope during your next visit you will have a chance to explore our restaurant & bar, Bordeaux. Looking forward... More 

Sarnia, Canada
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 23 October 2016

Stayed for 2 nights to watch our college team play football. The team and families were welcomed with a team flag and warm reception! Rooms are clean, fresh, decorated nicely, and super comfy beds. Cookies and milk delivered every night door to door was a lovely touch! Awesome place!

Helpful?
Thank allsandy
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you so much for sharing your kind words and 5-star review! Our team takes great pride in creating personalized experiences, so it means a lot to know that you noticed all of the extra touches. We look forward to having you as our guest again soon, any time you find yourself back in the Lansing area!... More 

Minneapolis, Minnesota
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2016 via mobile

This hotel has easy access to Michigan State University, downtown and airport. Staff is very friendly and helpful. Hotel is clean and affordable. I have stayed there numerous times. Shuttle to airport is convenient.

Helpful?
Thank Joan S
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Joan, Thank you for sharing your compliments and 5-star review of our hotel! We are so proud to have earned your loyalty and look forward to having you as our guest for many years to come! In the spirit of hospitality, Tammy Pease, CHRM, CTA Director of Revenue & Guest Services Crowne Plaza Lansing West More 

Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 October 2016

Well kept hotel with courteous staff and very comfortable beds. The "free breakfast" is a full buffet but we were there for MSU homecoming and the restaurant could not handle the volume of breakfast customers. The store in the lobby is very limited and not staffed. We slept in the first day and they never made up our room as... More 

Helpful?
Thank Thomas S
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Thomas, Thank you for taking the time to share your experience and valuable feedback. It is truly not our intention to ever leave a guest with a less than stellar experience, such as what you described from your visit. We will make the necessary changes to ensure that when business levels are high this does not recur in the... More 

Lansing, Michigan
Level Contributor
6 reviews
3 hotel reviews
Reviewed 11 October 2016

We had our church's dinner/dance at the hotel this past weekend and our expectations were exceeded! Dino made the planning process so easy and really went above and beyond! Our meal was delicious, beginning with our salad and ending with this decadent chocolate concoction. Portions were so plentiful that most of us couldn't finish. Darion did such a great job... More 

Helpful?
Thank foodie5906
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Wow, Thank you so much for taking the time to share your experience and amazing review! We are proud to have been selected for hosting your church's dinner & dance and even more proud to know that we exceeded your expectations! I have shared your kind words about the food and service with Dino and the rest... More 

East Lansing, Michigan
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 7 October 2016 via mobile

I stay in a lot of hotels for 1-2 nights for travel and business, and previously I've always expected Crowne Royal brand to be an exceptional hotel. Back when they sold their pillows online, I bought my family their throw pillows for presents. But I was not impressed with my stay. Check in was simple and straightforward. Parking is plentiful.... More 

Helpful?
Thank CharlesEL
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Charles, Thank you so much for taking the time to share your experience and detailed review! We are happy to know that you enjoyed plentiful parking, effortless check-in, stylishly redesigned guest rooms well-appointed for business travel, quality dining and service at our on-site restaurant, and that you would stay with us again. We are proud to offer complimentary airport... More 

Westland, Michigan
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 September 2016 via mobile

I just spent 4 days at this amazing property. The rooms, the food, the staff all excellent!! This is the perfect spot to host an event, big or small. The location is perfect and easy to find, just off the highway! I would/will stay here again!!

Helpful?
Thank Amy B
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Amy, Thank you for sharing your experience and wonderful 5-star review! We are so pleased to know that you enjoyed everything during your stay for the convention, including the convenient location, dining, and guest service! I have shared this with our entire team and we look forward to your next visit! In the spirit of hospitality, Tammy Pease, CHRM,... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
Welcome to Michigan's capital city and home of Michigan State University! The Crowne Plaza Lansing West is ideally located minutes from the Capitol building and all points of business and pleasure in Greater Lansing. Conveniently situated just off of I-496, we offer plenty of complimentary parking surrounding the hotel. Earn IHG Rewards Club points as you relax in one of 212 beautifully renovated guest rooms. Explore made-from-scratch dining in our brand new restaurant, Bordeaux, and pair your meal with one of over 70 wine labels available in the Cork Room. Or, grab a seat at the bar crafted of Timeless Timber recovered from the Great Lakes and sip a Michigan micro-brew or creative cocktail. Enjoy the 24-hour fitness center, swimming pool and indoor sport court. Then unwind in the comfort of your room with nightly cookie & milk delivery, HDTV with HBO, and complimentary WiFi. Our Sleep Advantage program ensures a great night's sleep with plush bedding, aromatherapy, a designated Quiet Zone, and guaranteed wake-up calls. Doing business in Greater Lansing? The Crowne Plaza Lansing West features over 17,000 sq. ft. of flexible event space as well as a dedicated Crowne Meetings Director to take care of every detail. Escape the ordinary and travel for success with Crowne Plaza! ... more   less 

Additional Information about Crowne Plaza Lansing West

Address: 925 S Creyts Rd, Lansing, MI 48917-9222 (Formerly Sheraton)
Region: United States > Michigan > Ingham County > Lansing
Price Range: $168 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Lansing West 3.5*
Number of rooms: 212
Reservation Options:
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Also Known As:
Sheraton Lansing
Lexington Hotel Lansing
Lansing Sheraton
Hotel Style:
#1 Family Hotel in Lansing
#2 Business Hotel in Lansing
#3 Romantic Hotel in Lansing
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Questions & Answers

Questions? Get answers from Crowne Plaza Lansing West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't miss the fun in the pool area!”
 of 5 bubbles N45IGlaurab, 7 Nov 2016 | Read review
“Pick a room on the upper floor and ask for a room with a sunset view”
 of 5 bubbles hudsonm_12, 2 Sep 2016 | Read review
“Stay in room that are close to elevator”
 of 5 bubbles SimoBT, 18 Jul 2016 | Read review
“The "double beds" while extremely comfortable, are on the smaller size, I'd consider them a 'full' rather than a true double bed.”
 of 5 bubbles warmnup, 18 Jul 2016 | Read review
“quiet rooms high floors at end of hall”
 of 5 bubbles Raxtuk6, 21 Jun 2016 | Read review
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