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Extended Stay America - Grand Rapids - Kentwood

Booking.comUSD 98*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Extended Stay America - Grand Rapids - Kentwood
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61 Reviews from our TripAdvisor Community

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Showing 61: English reviews
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Chicago, Illinois
Reviewed 2 weeks ago via mobile

I hate to be this person... But, I booked for one night stay here, paid in advance.. Room was guaranteed even if late check in . I arrived with my hubby at 1130pm ... the lady at the front desk was shaking her head saying "uh uh , ain't no rooms up in here " ... so I said I...

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Helpful?
Thank Tina G
00esa, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.

HOTEL’S FAVOURITE REVIEW
Reviewed 18 December 2016 via mobile

The rooms were clean, the front desk staff was extremely helpful and very accommodating. The housekeeping staff were helpful and polite. Quiet location, rooms were very nice and would highly recommend this property, especially if you are needing a lengthy stay, you won't be disappointed. Thanks for a good experience!

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Helpful?
Thank Joseph Julien P
About Hotel's Favourite Review
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

We appreciate you sharing your experience. Your positive comments on the cleanliness or your room, the helpfulness of our staff, and your approval of our convenient, quiet location is satisfying. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Reviewed 16 March 2017 via mobile

Stayed here for 5 weeks for my husband's job. Although there were early complications from fire alarms the manager went above and beyond to accommodate our inconvenience. He should be commended for his people skills and hospitality. People such as he are the reason why our company chooses Extended Stay America for our hotel needs. Thank you so very much...

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Helpful?
Thank BarbieKCoffey
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Your feedback is important. Thank you for sharing. I am glad to read that you were pleased with our manager and the customer service you received at our hotel. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Reviewed 17 January 2017 via mobile

Arrived a week ago today. We are here for 42 days. In a week's time there have been 2 fires which both have happened early in the 1:00-3:00A.M. time frame. Doesn't feel safe nor has our room been cleaned once ! For a newly remodeled hotel.... It's lacking a whole lot. Staff is not "Extended Stay" uniformed dressed and seem...

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Helpful?
Thank DavidACoffey
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room wasn't cleaned and that you were disturbed by the fire alarms going off. As this hotel’s manager, I can assure you that I have spoken to the housekeeping staff...

Pittsboro, North Carolina
Reviewed 1 January 2017

We got this by bidding on Priceline and got a great off season rate. This is a minimal hotel that is a little tired but for the money not really that bad. There is no hot breakfast, just coffee and some packaged rolls. No workout room. There is cooking facilities in the room but no pots, pans or eating bowls....

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Helpful?
Thank TopsideMI
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that we failed to mention our housekeeping services and also about the dishes not being in the room and are available on request. I met with the staff, and we will communicate better to ensure that the service you got is not...

Chicago, Illinois
Reviewed 10 November 2016

The hotel was okay, it offers a our full of different grab and go breakfast items such as apples, snack bars, oatmeal, coffee and teas. It a good place when you're in a business extended trip. The price is reasonable and the staff are accommodating and friendly! i stayed here for two weeks, the only thing I was not really...

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Helpful?
Thank OhLizzey
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know that you enjoyed your stay with us and our staff was friendly and that there were cooking smells in your room. We are sorry for this issue, but are happy to read that we provided you with a great home away from home. Thank...

Saginaw, Michigan, United States
Reviewed 21 October 2016

I'm a traveling nurse and stayed at this Extended Stay while on assignment. I would stay in an Extended Stay again but maybe only for a short period of time. Staff is friendly but it's difficult to find help after 11pm (sometimes the lights were turned off at the front desk and it looked like no one was there). Rooms...

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Helpful?
Thank MeganN_13
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize about the customer service and the lack of WiFi strength. In response to your feedback, I am going to follow up with our internet provider and follow up with our desk staff. Thank you very much for providing us with your feedback....

Sumter, South Carolina
Reviewed 24 September 2016

My husband and I were in the area for some family events and booked this hotel through Priceline's Name Your Own Price. Our flight got in pretty late, so we did not check in until after midnight. When you check in late, you have to buzz the front desk to open the door for you. It was a little weird...

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Helpful?
Thank Kristen T
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am pleased to read your remarks about the location and area. However, I am very sorry that you were not provided with shampoo or extra towels. To make sure this doesn't happen again, I am following up with the housekeeping staff to ensure...

Pune, India
Reviewed 15 June 2016

Decent hotel I would say as I stayed here for 4 weeks on a business trip. I might consider this again BUT ONLY if I am coming for a SHORT stay. Pros: -Location -Room Size (decent sized room that I got, though there are options of getting huge rooms) -Kitchenettes Cons: -No breakfast essentially (though you will get coffee, muffins,...

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Helpful?
Thank saksenarohit
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

The staff and I read your comments about your stay with us. We appreciate the kind comments about our kitchenettes and room size; however, we apologize that the delivery options weren't to your satisfactory. To make sure this doesn't happen again, I am going to research different delivery options so there would be more variety. I really appreciate you bringing...

Grand Rapids, Michigan
Reviewed 21 May 2016

We booked two rooms at this location for the few days before a wedding. My parents and sisters stayed in a double queen studio, and me and my best friend stayed in a king studio. Rates were very reasonable, and discounts were easy to find. It was really nice having a kitchen so we didn't have to go out for...

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Helpful?
Thank Amanda F
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the inconveniences you experienced during your stay. In response to your feedback, I will make sure we are frequently walking our hallways as well as working with our upper management to improve our TV channel selection. Additionally, I am pleased...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Grand Rapids - Kentwood

Address: 3747 29th St SE, Kentwood, MI 49512-1813
Region: United States > Michigan > Kent County > Kentwood
Price Range: $114 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Grand Rapids - Kentwood 2.5*
Number of rooms: 104
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Also Known As:
Extended Stay Kentwood
Kentwood Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Grand Rapids - Kentwood staff and other travellers.
1 question
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Kentwood, Michigan, United States
over a year ago

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Questions? Get answers from Extended Stay America - Grand Rapids - Kentwood staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the room away from the lobby and upper floors.”
OhLizzey, 9 Nov 2016 | Read review
“Don't go for a room at 3rd floor, its very smelly there.”
saksenarohit, 15 Jun 2016 | Read review
“If it has been a while since you stayed at Extended Stay please be aware new management team has raised prices and lowered the value of staying here. Still an Ok place to stay but now has no advantages over any other $80-$100 a night motel.”
B6627EQdavidw, 11 Oct 2014 | Read review
“Ask staff they will help you”
davidhD4524ZI, 29 Aug 2014 | Read review
“Check out the area of your room before "settling in". Some long term residents smoke or cook Ethnic foods in their rooms.”
flintjarvis, 7 Jul 2014 | Read review
5 of 5
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