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All reviews front desk decent value room was clean breakfast hours breakfast area would stay again fitness center nice place to stay off the highway free breakfast lobby barrell cracker washcloths tile
Booked last minute and only stayed for a quick sleep. Hotel looks like it has been recently renovated or is being renovated. King room plenty big. Hotel is very close to highway and we were not on the highway side but could hear it. I...More
Date of stay: January 2019
Response from TeresaG3445, General Manager at Fairfield Inn Kalamazoo WestResponded yesterday
Thank you for staying with us and leaving your feedback regarding your recent stay with us. We will do our best to continue to improve and strive for that 5 out of 5 scoring! The complimentary breakfast, indoor pool, and 24 hour fitness center are...More
I was in town with friends for a music festival at Bell's. The renovations were completed mere hours before our arrival and they've done a great job. The staff are really nice, and the rooms better than I had expected. The beds are comfy with...More
Date of stay: November 2018
Response from TeresaG3445, Manager at Fairfield Inn Kalamazoo WestResponded 20 November 2018
Just wanted to send a quick thank you from ALL of the staff - reviews like this is what keeps us motivated. Please know we enjoyed having you as much as you enjoyed your stay! Hope to see you again soon.
We arrived at 2:30pm and staff was helpful getting us checked in early.
Walls must be paper thin. Next room was up talking at normal conversation level to 2 am and I heard every word.
Tried to get a coffee from lobby on the way...More
We stayed 10-21-18 one night. We were with a group for hockey. Overall staff very vary friendly and accommodating. Only big con they were under construction in front door. So the side entrance was the in and out. Which is understandable but our room was...More
Date of stay: October 2018
Thank sara r
Response from TeresaG3445, Manager at Fairfield Inn Kalamazoo WestResponded 31 October 2018
Thank you for your review and for choosing Fairfield Inn. We apologize for the noise disturbance from the side entry doors and thank you for your patients while we complete the renovations. The front entry is almost complete and the front doors are...More
Checked in late on a Saturday night and was greeted by a wonderful & charming woman named PJ at the front desk despite it being 1 a.m. and having a full house.
Needless to say check-in was smooth and she automatically gave me my Marriott...More
Date of stay: October 2018
Thank Mark H
Response from TeresaG3445, General Manager at Fairfield Inn Kalamazoo WestResponded 17 October 2018
Greetings Mark H,
Thank you for taking the time to share your feedback regarding your recent stay with us. Our renovation will be complete with in the next two weeks. As for Mrs. P.J. that is what matters most - as service is our top...More