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The staff was extremely friendly, the room was clean and comfortable. It was storming the night I was there and they must have had dish TV so the TV was not operational for part of the night while it was storming.
Response from Teresa G, Manager at Fairfield Inn Kalamazoo WestResponded 1 week ago
Thank you for your feed back! Please note your feed back is being passed along and we will be upgrading where nessasary.
The staff is very friendly and accommodating! Amy runs the breakfast bar and is just the best; went out of her way to accommodate me even after the breakfast bar had closed! She was so helpful with places to go and things to do nearby.
We have been on the road for 4 weeks and always look for a hotel suite. This one had a couch but no tv when I spoke to the desk clerk about this she never looked at me she appeared to be searching for something...More
I usually love Marriott prop’s. I’ve become loyal because of their “standards”—- sleeping rooms generally clean and smells that way!
The room I had nt, was last 1 n’house, smelled awful like old cigars & feces.
The room was fumigated with Febreze, if I hadn’t...More
Thank Elease D
Response from Teresa G, General Manager at Fairfield Inn Kalamazoo WestResponded 13 April 2018
Greetings Elease D,
I am sorry I missed you this morning - the staff was very concerned and informed me of the situation you described. Please know this is not the standard for our hotel and was given the top priority for correction. I understand...More
This hotel was a great place to stay and the staff was EXCEPTIONAL especially a young lady by the name of Amy. Amy was very outgoing and always willing to help. It would be nice to have a lot more people in the world like...More