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Holiday Inn Kalamazoo-West

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Holiday Inn Kalamazoo-West
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262 Reviews from our TripAdvisor Community

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Showing 258: English reviews
Brownstown Township, Michigan
Reviewed 21 November 2013

Stayed here for a few days for business. I have to say, that I was not impressed by any means. This hotel is quite old and they need to bring it up to their competitors standards. The workout room is a joke! Two antiquated treadmills with the video monitors removed, the one elliptical machine was broken, and there are no...

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Helpful?
1Thank 1Business_Travel1
Justin W, Manager at Holiday Inn Kalamazoo-West, responded to this review

1Business_Travel1 We thank you first for staying with us, and we also apologize for the missed opportunities that took place during your stay. We value our guests and your feedback,and we look forward to hearing about more ways on how we can improve our overall hotel services and guest satisfaction.

Raleigh, Canada
Reviewed 23 October 2013

It was my first time in Kalamazoo. The reservation was for one night and upon arrival there were a few miscommunications from the booking agent to the property manager regarding the reservation and arrival time - With that said, Tara & Patty IMMEDIATELY corrected the problem and got me into a room, handled the billing, and solved the problem without...

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Helpful?
Thank Scott W
Tim R, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Scott - Thank you so much for the review! I'm thrilled to see that you enjoyed your experience with us and that Patty & Tara were able to be a big part of this. It's important to our organization that we have a great team delivering a memorable stay for our guests and that's exactly what too place. Thank you!...

Beverly, Massachusetts
Reviewed 18 October 2013

The customer service was spectacular. I had trouble logging on to the internet and they patched me through to their support team and it was taken care of right away. The onsite pub was excellent and the workout facilities good. A perfect spot to stay for business.

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Helpful?
Thank Tracey R
Whitelaw, Wisconsin
Reviewed 17 October 2013

Stayed here on a weekend to visit my son and his family. Hotel is clean and front desk staff friendly. Rooms are clean, large and spacious. Pool is great, not to cold, not to warm, and plenty of towels for everyone. Pool was close on Sunday for scheduled maintenance. Wish they would of told me at check in, as on...

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Thank Judy G
Ann Arbor, Michigan
Reviewed 11 October 2013

I'm a frequent business traveler, and really appreciated the terrific customer service Justin at the Holiday Inn West in Kalamazoo provided for me. He suggested I become a Priority Club member, and efficiently signed me up. Now when I travel to Kalamazoo, I will always stay at the Holiday Inn West! SandyF

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Thank Sandy F
Reviewed 8 October 2013 via mobile

We stayed here on a Saturday night following a wedding nearby. The room was clean and spacious. We had an easy check in and out. Had no complaints with our stay. Have stayed in other Holiday Inns with an attached restaurant and received a small discount when dining but did not here. That is my only minor complaint.

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Thank Julie W
Wonder Lake, Illinois
Reviewed 10 September 2013

If you reserve a room in advance and can't make it, Holiday Inn keeps your money. But just because you reserve and pay for a room in advance, doesn't mean you will GET the room you reserved, and they STILL keep your money. I stayed at the Holiday Inn Kalamazoo West, paid for the room weeks in advance, and the...

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5Thank ZannieW
IHGCare, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear ZannieW, Thank you for your review regarding your recent stay at the Holiday Inn Kalamazoo West, MI. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Sincerely, Dhan M Case Manager IHGCare

Kalamazoo, Michigan
Reviewed 30 August 2013

Casey & the staff went above and beyond to make my birthday celebration so special. The staff had a surprise birthday party for me and passed around & signed a birthday card. There was birthday cake and ice cream to share with everyone at the customer appreciation party. I stay here several days every week and am a Priority Club...

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Thank Clive C
Amber A, Front Desk/Concierge staff at Holiday Inn Kalamazoo-West, responded to this review

Hello! We are so thrilled that our staff was really able to 'WOW" you for your birthday! It is wonderful to hear that we have provided such good and reliable service to one of our most loyal regular guests. We hope that we will have future opportunities to celebrate your birthday here with us in Kalamazoo! -Amber and the Holiday...

Monona, Wisconsin
Reviewed 28 August 2013

Choose the hotel, via on-line, because it had a pool and activity area for the kids. Easy parking and easy access to the rooms via elevators. Room was orderly. The remote was a bit gross. Hotels may wish to make cleaning the remote part of the cleaning procedure. Room was quiet because we chose one that wasn't on the highway...

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Helpful?
Thank Slawrence67
Management response:

Hello! Thank you so much for taking the time to leave us feedback about your stay! We are definitely proud of our Hollidome pool area, and are thrilled that your children were able to enjoy one of our greatest features. We are very sorry about the difficulties with your remote, and we will make sure that we pay closer attention...

Chicago, Illinois
Reviewed 27 August 2013

I was in Kalamazoo recently for the wedding of a friend. They had not blocked off rooms, so deciding to stay here was MY choice. The turn-in to the road leading to the hotel could be better marked. The front desk staff was courteous and provided me with a bag of snacks for being a premium club member. The room...

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Helpful?
Thank Hammerhead141
Management response:

Hello, Thank you for taking the time to leave leave such comprehensive feedback about your stay with us. We are glad that you were able to enjoy a quiet and relaxing stay with us. We will be sure to pass your feedback about the towels and sheets on to our housekeeping staff. We are sorry you were unable to sample...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn West, the best in personalized guest experiences. We’re here to serve you! ... more   less 

Additional Information about Holiday Inn Kalamazoo-West

Address: 2747 S 11th St, Kalamazoo, MI 49009-2177
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range: $125 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Kalamazoo-West 3.5*
Number of rooms: 186
Reservation Options:
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Also Known As:
Holiday Inn Kalamazoo-West Hotel Kalamazoo
Kalamazoo Holiday Inn
Hotel Style:
#5 Business Hotel in Kalamazoo
#7 Romantic Hotel in Kalamazoo
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Questions & Answers

Questions? Get answers from Holiday Inn Kalamazoo-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great for a family getaway.”
 of 5 bubbles 654lauril, 8 Jan 2017 | Read review
“stay away from 112, and if you have loud parents in the open area ( hockey parents), it might affect room facing the pool. Ask the clerk.”
 of 5 bubbles RG340, 21 Nov 2016 | Read review
“Heat doesn't work”
 of 5 bubbles 247JimH, 26 Oct 2016 | Read review
“Poolside rooms can be very loud. Buyer beware...”
 of 5 bubbles BLT1991, 17 Oct 2016 | Read review
“Avoid the rooms on the ground or 2nd floor facing the pool area; pool area and arcade doesn't close until 10.”
 of 5 bubbles Sojourner727, 9 Oct 2016 | Read review
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