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All reviewsoutlet malloff the highwaycinnamon rollsnice eatingbath and body works productsfront deskovernight stopbooked roomsfamily suitewater pressure in the showerroom was largeshopping tripbreakfast staffclose to downtownconvenient locationindoor poolnext morning
Our stay was awesome! We could tell it was really busy, but the staff never broke a sweat! The women working breakfast are a breath of fresh air! This is the best hotel in Howell!!! It's also right by a large outlet mall!More
Thank A TripAdvisor Member
Management response:Responded 11 September 2017
Thank you for your review!
It was a pleasure having you at our hotel and we are happy you enjoyed our location next to the outlet mall and breakfast. I will be sure to let the attendants know how much you enjoyed their service. My...More
When I travel for business I typically look for a Holiday Inn or Holiday Inn Express. They are typically dependable and I know what to expect. This was not the case with this hotel. I received a note under my door stating that due to...More
Thank Cathy M
Management response:Responded 4 September 2017
Thanks for sharing your experience with us. I'm so sorry to hear about the sub-par items you have mentioned above. I'll be sure to share these items with our team right away, so that we can correct these issues moving forward. Thank you for staying...More
Shawnna is always very helpful and she also assists with getting my other employees book in a timely manner, the rooms are always clean, and the front desk is always very patient. Shawnna always goes out of her way to make sure our rooms are...More
Thank Shawnna S
Management response:Responded 20 August 2017
Thank you for taking time to share your experience with us! Shawnna is fantastic and I will be sure to share your feedback with her as well as the rest of the team. I'm so glad to hear that you enjoyed your time with us...More
I have been at many Holiday Inn Express hotels in the past and this just wasn't up to the standard.
1. The suite was HOT even after adjusting the thermostat down very cool. When mentioned to the desk clerk at checkout she agree with me,...More
Management response:Responded 10 August 2017
Thank you for taking the time to share your experience. I can certainly imagine the frustration that would be caused by a guest service representative on their cell phone ( definitely unacceptable), and all of the subpar items that you have described. I sincerely apologize...More
I booked 3 rooms for my family vacation from July 1st through July 5th, two single king rooms and one queen double family suite. We all were very happy with the spacious rooms, and the complimentary breakfast buffet was great! The staff was friendly and...More
Management response:Responded 18 July 2017
Your Feedback is greatly appreciated.
Thanks for sharing your experience! I'm so glad you were able to enjoy yourself while at the hotel. We certainly appreciate the kind words and hope to see you again soon!
Response from Catherine H | Property representative |
Dear Jill T,
Thank you for your interest in possibly staying at our hotel here in Howell. To answer your question, we are 10.1 miles from the Crystal Garden Banquet Center. It takes roughly 16 minutes one way. Feel free to... More
Dear Jill T,
Thank you for your interest in possibly staying at our hotel here in Howell. To answer your question, we are 10.1 miles from the Crystal Garden Banquet Center. It takes roughly 16 minutes one way. Feel free to call our hotel at 517-548-0100 for any further questions you may have.
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"Elevator has a loud "ding" when it arrives at a certain floor. Try and get a room away from the..."